DEEP BANERJEE
Kolkata
Summary
Dynamic and results-driven professional with a versatile background spanning customer service, business operations, and team leadership. Proven ability to communicate complex information with clarity, influence stakeholders across cross-functional teams, and lead strategic initiatives. Known for reliability, adaptability to shifting schedules and excellence in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
TTEC
Ahmedabad
11.2024 - Current
- Led onboarding and process training for a cohort of 18 new team members, accelerating their learning curve through structured mentorship and hands-on guidance to ensure prompt integration and consistent delivery of exceptional customer experiences.
- Surpassed team performance benchmarks by delivering exceptional results in key operational metrics—significantly reducing average handling time, elevating customer satisfaction scores, and improving resolution quality across service requests.
- Delivered consistent operational excellence by performing defined tasks to a high standard within established procedures, ensuring timely execution, and quality outcomes.
- Collaborated across functional teams to align efforts, support shared objectives, and integrate insights into efficient process delivery.
- Identified and escalated anomalies to management and the client, contributing to proactive compliance and risk mitigation.
Customer Service Representative
TTEC
Ahmedabad
04.2024 - 11.2024
- Provided exceptional customer service through consultative and empathetic engagement with members, consistently elevating satisfaction and loyalty.
- Navigated multiple computer screens and applications simultaneously, with speed and precision, ensuring seamless and efficient service delivery.
- Managed high-volume inbound contacts in multiple channels while maintaining a resilient and positive attitude, meeting performance metrics consistently, and achieving top performer in a competitive environment.
- Maintained strict confidentiality and compliance with regulatory standards while handling sensitive customer information, and ensuring that sensitive changes went through proper verification.
- Advised tailored solutions to dynamic problems, providing workarounds to achieve the desired outcome, showcasing a passion for problem-solving and a better approach.
Leader
Echobooom Management and Entrepreneurial Solutions
Lucknow
05.2022 - 10.2022
- Strategically led brand activation campaigns across 30+ urban and emerging rural markets, increasing regional visibility and market penetration.
- Built rapport with over 250 small and medium business owners, establishing brand credibility, and fostering long-term partnerships through personalized outreach.
- Spearheaded regional expansion by founding a new operational office, reinforcing the company’s physical presence, and enhancing local engagement.
- Drove brand awareness through innovative, customer-centric strategies, blending tailored messaging with immersive campaign experiences to resonate across diverse demographics.
Business Development Associate
Echobooom Management and Entrepreneurial Solutions
Lucknow
02.2022 - 05.2022
- Successfully recruited and onboarded individuals with strong interpersonal skills, enhancing team dynamics, and fostering a high-energy work environment.
- Coordinated cross-functional efforts between sales, marketing, and customer success teams to ensure seamless campaign execution and client engagement.
Education
Bachelors In Commerce - Marketing Specialization
West Bengal State University
Kolkata06-2021
Secondary And Pre-Grad Education -
Halisahar High School And Alumni Association
Kolkata05-2018
Skills
- Effective verbal and written communication with clear, concise feedback delivery
- Strong analytical and investigative abilities for risk assessment and remediation
- Excellent questioning and active listening skills for issue resolution
- Proven team handling and onboarding experience
- Skilled in stakeholder collaboration across cross-functional teams, and auditors
- Reliable and consistent contributor, known for punctuality and dependable performance under pressure
Certification
- IIM Bangalore - Strategic Management
- Google - Google Analytics
- HubSpot - Content Marketing
INTERNSHIPS
- Content Creator at NOVA Social
Affiliations
Collaborated with CRY, a child rights NGO to advocate for the education and protection of vulnerable children, conducting awareness drives, support workshops, and community outreach to promote safe and inclusive environments
Timeline
Subject Matter Expert
TTEC
11.2024 - Current
Customer Service Representative
TTEC
04.2024 - 11.2024
Leader
Echobooom Management and Entrepreneurial Solutions
05.2022 - 10.2022
Business Development Associate
Echobooom Management and Entrepreneurial Solutions
02.2022 - 05.2022
Bachelors In Commerce - Marketing Specialization
West Bengal State University
Secondary And Pre-Grad Education -
Halisahar High School And Alumni Association
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