Deep Chakraborty
Executive Director
Hyderabad
Summary
Seasoned Operations and BPO Professional with extensive experience in Leading Large and Diverse Teams, Transition, Transformation, Re-Engineering, Automation/ Digitization, Contact Centers, Helpdesk Operations both technical and Functional.
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
30
30
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Executive Director
Wells Fargo
05.2023 - Current
- Responsible for HR Product Delivery and execution of roadmap for different Products cutting across hire to retire spectrum
- Defining multi-year product vision and strategies in support of business priorities, continually updating and refining work to align to changing business needs
- Oversight on All delivery strategies deployed using agile methodology and principles
- Product Areas Responsible for – HR Service Management, HR Employee and Labour Relations, HR Data, Analytics and Reporting services, Compensation and benefits, Talent Acquisition, HR Product Delivery&Management and H2R roadmap planning and development
Shared Services Consultant
Self-employed
11.2020 - 05.2023
- Lead the strategic management and overall operations of the HR Shared Services team. This includes systems design, maintenance, reporting, vendor partnerships, and project management for the HRIS system, in addition to HR transactional and compliance processes
- Responsible to provide leadership for the various locations for the HR Shared Services and develop newer skills and competencies aligned to the requirements of the group.
- Providing accountability and authority for:
- O Portfolio management
- O Client satisfaction
- O Business planning and strategy
- O Partnering with HR functions
- O Drive process innovations and transformation
- Acting as a single point of contact within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities
- Understanding what it takes to manage a business and uses these insights to gain better understanding of the client’s needs and to position the value offered
- Ensuring that Relevant stakeholders and Global Service Delivery Leaders are informed of business performance responsively and as required to support business planning & decision-making
- Developing strong networks in the functional business lines within the organisation as well as with the key client stakeholders
Senior Director HR Operations
Capgemini
09.2019 - 09.2020
Consulting Specialist
Self-employed
01.2019 - 09.2019
Head of Integrated Systems Support Team and VP-HR Information Technology
HSBC
11.2006 - 01.2019
- Tech Support for All HR Applications used by the group (Peoplesoft, Successfactors, SAP Suite, Service Now, Spirallinks,Taleo, SumTotal, GWIS) (Team of 126 FTE’s)
- Automation & Digitization that enables HRBP ecosystem.
- Head of HR Software Delivery Offshore Team (a team of 20 direct reports, involved in taking requests globally, developing scripts, testing, and managing general service delivery).
Sr. Manager Operations
C3i
02.2005 - 11.2006
- Helpdesk Operations, Business Development and Stakeholder/Client Management.
Management Trainee (Operations) - Customer Service - GE Medical Systems
GE Capital
01.2002 - 01.2005
- 4 years
NSC Coordinator - Information Technology Services/National Service Center GE
GE Capital
01.2001 - 01.2002
Advertising sales
Outdoor Advertising
01.2000 - 01.2001
Promotion Manager
MCI (Market Corpus India)
01.1999 - 01.2000
Marketing Executive
Dynamic Engineering Services
01.1996 - 01.1999
Education
Bachelor of Commerce (B.Com.) - Accountancy
St. Xavier's College
01.1999
Indian School Certificate - Commerce and Business Management
Don Bosco School Park Circus
01.1996
Skills
Staff management
Budgeting and financial management
Project management
Strategic planning
Human resources
Business development
Operations management
Business administration
Crisis management
Human resources management
Business management
Leadership development
Program leadership
Certification
IBM Certification
Timeline
Executive Director
Wells Fargo
05.2023 - Current
Shared Services Consultant
Self-employed
11.2020 - 05.2023
Senior Director HR Operations
Capgemini
09.2019 - 09.2020
Consulting Specialist
Self-employed
01.2019 - 09.2019
Head of Integrated Systems Support Team and VP-HR Information Technology
HSBC
11.2006 - 01.2019
Sr. Manager Operations
C3i
02.2005 - 11.2006
Management Trainee (Operations) - Customer Service - GE Medical Systems
GE Capital
01.2002 - 01.2005
NSC Coordinator - Information Technology Services/National Service Center GE
GE Capital
01.2001 - 01.2002
Advertising sales
Outdoor Advertising
01.2000 - 01.2001
Promotion Manager
MCI (Market Corpus India)
01.1999 - 01.2000
Marketing Executive
Dynamic Engineering Services
01.1996 - 01.1999
Indian School Certificate - Commerce and Business Management
Don Bosco School Park Circus
Bachelor of Commerce (B.Com.) - Accountancy
St. Xavier's College
Hobbies: Traveling, Music, Photography, Cooking.
Enjoy Traveling, Music, Photography, Cooking and sometimes playing Table Tennis competitively.