Deep Chandra
Gurugram
Summary
Dynamic and results-driven System Administrator and Senior Technical Support professional with a proven track record in technical analysis and system optimization. Expertise in implementing innovative solutions that enhance operational efficiency and minimize downtime, resulting in significant performance improvements. Strong analytical skills combined with exceptional troubleshooting abilities for complex technical challenges, ensuring seamless system functionality. Seeking a challenging role that offers opportunities for growth, responsibility, and personal development.
Overview
12
12
years of professional experience
2
2
Certificates
2
2
Languages
Work History
SR Technical Analyst EUC
Progressive Infotech Pvt. Ltd. Client Name – DLF Limited
04.2023 - Current
- Providing Remote support for Trading Applications through Net Support Manager.
- Created and maintained user’s guides and documentation for Dynamics 365 users.
- Configured Azure AD integration for single sign-on (SSO) and role-based access control.
- Monitored system performance and resolved technical issues with Dynamics 365 services
- Resolving SLAs, Good knowledge of ticketing tools.
- Handling Cabin Users & VIP user’s issues.
- Researches, identifies, and recommends software and applications that will improve the stability of systems and networks.
- Good knowledge of AZ VM, ADDS, office 365, Ivanti, Sophos Antivirus, VPN, Adobe.
- Manage all incidents and SR request which come to us.
- Coordinator: Coordinating with vendors regarding hardware and several issue.
- Resolve escalated issues from client side.
- Working on (Android, Windows, IPad, iPhone) mail configuration.
- Working in service Now Application (Assets tracking, assigning assets to user, talking assets in IT stock, SLA Management, Technical support)
- Attending the tickets raised by users & giving solutions to them within the SLA time
- IPad technical issue like- display broken, iPad buttons not functioning (Discussing with iPad repair vendor team and sending user to nearest iPad service center)
- Ipad application support for company software
IT System Admin
Millennium Automation Pvt. Ltd.
07.2022 - 04.2023
- Installed new software releases, system upgrades, and evaluated and installed patches and resolved software-related problems.
- Installed office 365, Configure 365 outlook, one drive, Teams.
- Maintained data files and monitored system configuration to ensure data integrity.
- Installed, configured and maintained organization's operating systems.
- Analyzed and resolved problems associated with server hardware and applications software.
- Detected, diagnosed, and reported related problems on server, desktop and laptop systems.
- Supported and insured that all network cable connections met industry standards.
- Monitoring system performance and troubleshooting issues
- Ensuring security and efficiency of IT infrastructure
- Create, change, and delete user accounts per request.
- Repair and recover from hardware or software failures.
Senior Technical Support Engineer
MGS Novelty Cinema Pvt. Ltd.
07.2020 - 07.2022
- Troubleshooting Technical issues.
- Installing and configuring hardware and software.
- Identifying hardware and software solutions.
- Diagnosing and repairing faults.
- Resolving network issues.
- VISTA APPLICATION – Installation, configuration, Troubleshooting, Showtime manager, Download reports, refund process, schedule shows on scheduler, import or export movies.
- TMS SERVER –Ingesting Movie content, Ingesting KDM, Creating playlist, Transfer content TMS server to GDC server, Create schedule as vista.
- GDC SERVER –Ingesting movie content, Ingesting KDM, creating playlist, transfer content, play movies.
- BARCO PROJECTOR –Maintenance services (A Type, B type, C type), Installation hardware, Installation & Configuration OSRAM lamp, Maintenance (LPS, ICP card, IMB card, SMPS, LAN card, Hardware card).
Technical Support Engineer
Qube Cinema Technologies Pvt Ltd.
11.2013 - 06.2020
- SOFTWARE – Installation, Configuration, Troubleshooting.
- HARDWARE – Assembling, Dissembling, Troubleshooting (like no display, HDD error).
- NETWORK – Configuring LAN, configuring router (WAN), punch LAN cable (Cross cable and straight cable) Troubleshooting.
Education
B.A - Art streams
Kanpur University
01.2015
Intermediate - undefined
U.P Board
01.2012
High School - undefined
U.P Board
01.2010
Skills
TCP/IP, DNS, DHCP, WINS, Claud, ADDS, USER CRAETION
CLOUD AZURE, MS 356 /2007 / 2010 / 2013 / 2016 / 2019 / 2021 Outlook 365
Managed user access, security roles, and environment settings in Microsoft Dynamics 365
Provided technical support for MS365, troubleshooting login and data issues
Active Directory, Group Policy
Certification
Advanced Professional Diploma in Computer Hardware and Networking from IHT Delhi in 2013.
Interests
internet surfing, playing cricket
DECLARATION
I hereby declare that all the above-furnished details are true to the best of my knowledge and belief. (Deep Chandra)
PERSONAL PROFILE
- Father’s Name: Mr. Udam Singh
- Mother’s Name: Mrs. Anita Devi
- D.O.B: 23th Mar 1994
- Marital Status: Married
- Gender: Male
- Nationality: Indian
- Strength: Honest, Dedicated and positive Attitude.
Timeline
SR Technical Analyst EUC
Progressive Infotech Pvt. Ltd. Client Name – DLF Limited
04.2023 - Current
IT System Admin
Millennium Automation Pvt. Ltd.
07.2022 - 04.2023
Senior Technical Support Engineer
MGS Novelty Cinema Pvt. Ltd.
07.2020 - 07.2022
Technical Support Engineer
Qube Cinema Technologies Pvt Ltd.
11.2013 - 06.2020
Intermediate - undefined
U.P Board
High School - undefined
U.P Board
B.A - Art streams
Kanpur University