Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Deep Desai

Mumbai

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Thomas Cook India Ltd
Mumbai
11.2023 - Current
  • Resolved escalated customer issues in a timely manner.
  • Implemented processes to ensure accurate and efficient guest requirements.
  • Participated in regular meetings with senior management concerning strategic planning initiatives aimed at enhancing overall customer experience.
  • Trained new employees on company policies, procedures and practices related to customer service roles.
  • Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
  • Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
  • Provided customers with accurate information regarding visa application requirements, deadlines, and procedures.
  • Compiled evidence demonstrating an applicant's ties to his and her home country in order to increase chances of approval.

Supply Chain Administrator

Indicia World Wide
Mumbai
06.2023 - 11.2023
  • Monitored and tracked supplier performance to enforce adherence to quality standards and
  • Drafted policies related to procurement processes, vendor selection criteria and quality assurance standards.
  • Negotiated contracts with suppliers for optimal pricing and terms of agreement.
  • Collaborated closely with cross-functional teams such as purchasing, sales and finance in order to ensure smooth operation of the entire supply chain process.
  • Monitored supplier performance to ensure quality standards were met and that goods were delivered on time.
  • Prepared weekly status reports summarizing progress made towards achieving organizational goals related to the supply chain function.

Purchasing Manager

Rishi Enterprises
Mumbai
02.2022 - 05.2023
  • Created detailed specifications for requested items prior to issuing purchase orders.
  • Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.
  • Monitored vendor performance in order to assess the effectiveness of agreements.
  • Implemented effective strategies for managing supplier risks associated with non-delivery or late delivery issues.
  • Prepared purchase orders according to specified requirements.
  • Kept accurate records of purchases including item descriptions, quantities, costs, delivery dates.
  • Maintained relationships with existing suppliers to ensure timely delivery of products and services.

Assistant Manager

Thomas Cook India Ltd
Mumbai
06.2016 - 02.2022
  • Attended weekly meetings to discuss strategies for improving collections performance.
  • Monitored the progress of collections activities regularly.
  • Processed customer payments in a timely manner.
  • Provided excellent customer service to ensure satisfaction of all clients.
  • Drafted letters to notify customers about past due balances and other related matters.
  • Enforced policies relating to overdue payments in accordance with company guidelines.
  • Assisted in developing innovative strategies for streamlining the Visa Executive's operations.
  • Created, maintained and updated detailed records of all client visas.
  • Developed and implemented strategies to optimize visa processing times.
  • Provided expert advice on the best visa options for clients based on their individual needs.
  • Ensured that all submitted documents were accurate before submitting them for review.
  • Assisted in the preparation of reports related to visa applications and approvals.

Education

MBA - Art of Leadership

NMIMS
Mumbai
03-2022

Diploma In Tourism And World Tour Manangement: Tourism - Tourism And Travel Management

Thomas Cook Center of Learning
Mumbai
03-2016

Bachelor of Arts - Tourism And Travel Management

Indira Gandhi National Open University
Delhi
03-2015

Skills

  • Customer Relationship Management (CRM)
  • Customer Relations
  • Strategic Planning
  • Customer rapport
  • Team motivation
  • Staff Training and Development
  • Orientation and training
  • Staff Supervision
  • Quality Assurance
  • One Call Resolution
  • Handling Escalations
  • Complaint resolution
  • Service Delivery Optimization
  • Product Knowledge

Certification

  • Spanish Language Graduate
  • Certified World Tour Manager

Languages

English
First Language
Gujarati
Elementary (A2)
A2
Spanish
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2

Websites

Timeline

Assistant Manager

Thomas Cook India Ltd
11.2023 - Current

Supply Chain Administrator

Indicia World Wide
06.2023 - 11.2023

Purchasing Manager

Rishi Enterprises
02.2022 - 05.2023

Assistant Manager

Thomas Cook India Ltd
06.2016 - 02.2022

MBA - Art of Leadership

NMIMS

Diploma In Tourism And World Tour Manangement: Tourism - Tourism And Travel Management

Thomas Cook Center of Learning

Bachelor of Arts - Tourism And Travel Management

Indira Gandhi National Open University

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Deep Desai