Make-up artistry
Deep Rai
Master Account Protection Specialist
New Delhi
Summary
Motivated and well spoken BPO professional with 7 years of experience in the field of customer service industry. Understanding customer needs and building instant rapport with clients to achieve customer satisfaction.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Account Protection Specialist
American Express
08.2022 - Current
- Fraud Analyst
- Handling security of card holders account
- Carrying out account verification as per process SLA
- Working closely with risk analytical team
- Prepare monthly team data on behalf of my leader
Customer Care Associate
Premium Customer IT Services Pvt Ltd
11.2016 - 12.2021
- Identified the needs and desires of US clients, generated leads, managed verification
- Achieved set targets on year on year basis
- Completed call logs on software/tools
- Supported team escalated clients and resolved issues
Education
Bachelor of Arts - Arts
Hemwati Nandan Bahuguna Garhwal University
Dehradun 04.2001 -
Skills
Critical Thinking
undefinedInterests
Photography
Timeline
Account Protection Specialist
American Express
08.2022 - Current
Customer Care Associate
Premium Customer IT Services Pvt Ltd
11.2016 - 12.2021
Bachelor of Arts - Arts
Hemwati Nandan Bahuguna Garhwal University
04.2001 -
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