Deep Shah
Email Monitoring Specialist (Marketing)
Vadodara
Summary
Experienced Email Monitoring Specialist at Appletech with expertise in managing targeted email campaigns using HubSpot for lead generation, CRM management, and digital marketing performance. Skilled in crafting high-engagement email strategies, conducting prospect research, maintaining databases, and supporting SEO initiatives. Analyzes campaign metrics to drive continuous improvement and align email communication with broader marketing goals. Background in customer support, quality analysis, and technical assistance at companies like Revolut and EGS Contact Solutions. Strong foundation in client service, communication, and operational efficiency across fintech, customer care, and digital services. Holds an MBA in Marketing and a Bachelor’s in Electrical Engineering, poised to strategically contribute to both marketing and service excellence.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Email Monitoring Specialist(Marketing)
AppleTech
01.2025 - Current
- Planned, created, and executed targeted email campaigns using HubSpot, achieving high deliverability and engagement rates.
- Conducted data extraction and prospect research to identify and qualify high-potential leads.
- Maintained and regularly updated the email database in HubSpot to ensure data integrity and compliance.
- Monitored key email campaign metrics (open rates, CTR, conversions) to optimize strategy and performance.
- Supported SEO efforts through backlink outreach and collaboration on digital content strategies.
- Contributed to blog writing and content creation to enhance organic traffic and support inbound marketing.
- Utilized Microsoft Outlook and HubSpot integrations to streamline communication and follow-ups.
- Collaborated cross-functionally with marketing and content teams to align messaging and campaign goals.
Support Specialist
Revolut Fintech
03.2023 - 12.2025
- Provide high-quality customer support by assisting customers with banking services, transactions, and troubleshooting issues.
- Maintain strong customer relationships by resolving complex inquiries and providing timely and efficient solutions.
- Collaborate with the sales team to identify customer needs and recommend additional financial products or services.
- Escalate and track unresolved issues to ensure customer satisfaction and retention.
- Continuously update the knowledge base to improve service efficiency and customer satisfaction.
- Attend regular meetings to stay updated on product features and sales targets.
- Assist with internal reports and data to ensure the smooth functioning of operations.
Quality Analyst
EGS Contact solutions Pvt LTD
07.2021 - 08.2022
- Conducted quality audits of customer service interactions within banking and financial campaigns, ensuring compliance with regulatory standards and company policies.
- Provided feedback on sales calls, customer service, and process improvement recommendations to enhance customer experience and increase sales conversion rates.
- Worked closely with sales teams to improve customer engagement strategies and provide feedback for better service delivery.
- Assisted in the development of new customer service strategies to improve sales performance and customer satisfaction.
- Ensured confidentiality of sensitive customer information and proprietary data.
- Sent regular reports to account stakeholders, focusing on service quality and sales performance metrics.
Chat Support Executive
EGS Contact Center Solutions PVT LTD
05.2020 - 07.2021
- Assisted customers with banking inquiries, providing support for account management, payments, and transaction issues.
- Demonstrated strong communication skills to resolve customer concerns promptly and professionally, contributing to customer retention and satisfaction.
- Consistently met quality and sales targets by recommending additional services to customers based on their needs.
- Achieved high levels of customer satisfaction through clear communication and efficient problem-solving.
Technical Support Executive (Email Process)
Kochhar Tech
02.2019 - 03.2020
- Provided email support to customers, addressing inquiries related to financial services and transactions.
- Assisted customers in troubleshooting banking-related issues, ensuring a high level of service delivery and quick resolution of problems.
- Coordinated with the sales team to improve customer engagement and retention rates.
- Promoted banking products and services to customers based on their inquiries and needs.
Owner of a small business
02.2017 - 02.2019
Internship in Digital Marketing
London School of Digital Business
07.2018 - 08.2018
Internship in Digital Marketing
Rentper Movable and Immovable OPC
05.2018 - 06.2018
Contract Supervisor
Manish Engineering
03.2016 - 02.2017
Apprentice
Alembic Glass (SHRENO LTD)
10.2015 - 09.2016
Education
MBA - Marketing
CKSVIM
Vadodara, India 09.2022 - Current
B.E. - Electrical Engineering
K.J. Institute of Engineering And Technology
Savli, Gujarat 03.2011 - 04.2015
12th Std -
Vidyakunj High School
03.2010 - 03.2011
10th Std -
Silver Oak High School
03.2009 - 03.2009
Skills
Strong communication skills
Customer service skills
undefinedCo Curricular And Extracurricular Activities
- Participated in inter-college technical events like robot racing and robot war at Spark Footprints.
- Participated in solo and group singing competitions at Spark, KJIT, SAVLI.
- Stage drama participation at Silver Oak High School.
- Volunteered at Gujarat Motor Sports as a Marshal.
- Active involvement in social events and volunteering at CKSVIM.
Personal Information
Date of Birth: 03/24/93
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and belief.
Personal Traits
- Strong ability to adapt and learn quickly.
- Excellent interpersonal and communication skills.
- Confidence in handling customer inquiries and driving sales.
- Determined, self-motivated, and results-driven.
- Excellent problem-solving ability and decision-making skills under pressure.
Certification
Attract and Engage Customers with Digital Marketing
Hobbies
- Digital Marketing & Blogging – Enjoy exploring new trends in social media marketing, SEO, and writing blogs on tech.
- Music & Singing – Passionate about music; have participated in solo and group singing competitions during academic years.
- Technology & Gadgets – Enthusiastic about learning new tools and software that enhance productivity and digital communication.
- Volunteering – Actively involved in community events and have volunteered for activities like motorsport marshalling and college events.
- Creative Writing & Content Creation – Interested in crafting engaging content and exploring storytelling techniques for online platforms.
- Stage Performance & Drama – Participated in school drama competitions, showcasing confidence and teamwork.
Timeline
Make the Sale: Build, Launch, and Manage E-commerce Stores
07-2025
Satisfaction Guaranteed: Develop Customer Loyalty Online
07-2025
Foundations of Digital Marketing and E-commerce
06-2025
From Likes to Leads: Interact with Customers Online
06-2025
Think Outside the Inbox: Email Marketing
06-2025
Assess for Success: Marketing Analytics and Measurement
06-2025
Attract and Engage Customers with Digital Marketing
05-2025
Email Monitoring Specialist(Marketing)
AppleTech
01.2025 - Current
Support Specialist
Revolut Fintech
03.2023 - 12.2025
MBA - Marketing
CKSVIM
09.2022 - Current
Quality Analyst
EGS Contact solutions Pvt LTD
07.2021 - 08.2022
Chat Support Executive
EGS Contact Center Solutions PVT LTD
05.2020 - 07.2021
Technical Support Executive (Email Process)
Kochhar Tech
02.2019 - 03.2020
Internship in Digital Marketing
London School of Digital Business
07.2018 - 08.2018
Internship in Digital Marketing
Rentper Movable and Immovable OPC
05.2018 - 06.2018
Owner of a small business
02.2017 - 02.2019
Contract Supervisor
Manish Engineering
03.2016 - 02.2017
Apprentice
Alembic Glass (SHRENO LTD)
10.2015 - 09.2016
B.E. - Electrical Engineering
K.J. Institute of Engineering And Technology
03.2011 - 04.2015
12th Std -
Vidyakunj High School
03.2010 - 03.2011
10th Std -
Silver Oak High School
03.2009 - 03.2009
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