Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deep Tanwar

New Delhi

Summary

Dedicated and results-driven professional with extensive experience in hotel reservations with IHG, third-party collections for major American banks, and loan management for a leading Australian financial institution. Demonstrated expertise in managing private label credit card portfolios for prominent brands such as GAP, Lowe’s, and Chevron. Proven track record of optimizing operational processes, ensuring strict regulatory compliance, and consistently delivering exceptional customer service.

In addition to financial and hospitality experience, I have a strong background in enhancing travel experiences for clients. This includes providing end-to-end travel solutions such as travel insurance, travel protection, preferred seating, customized meal options, hotel bookings, rental cars, and rebooking or arranging new flights when needed—ensuring a smooth, stress-free journey through well-curated travel packages.

Overview

10
10
years of professional experience

Work History

Travel Consultant

Om Prime
Gurugram
01.2025 - 06.2025
  • Provided After-Sales Travel Support with proven experience in assisting travelers with post-booking services to ensure a seamless and enjoyable journey. Skilled in handling seat reservations, travel insurance, new bookings, and hotel arrangements.

Process Developer

Genpact
Gurgaon
01.2022 - 08.2024
  • Manage loan applications, approvals, and disbursements for personal and Auto loans. Collaborate with underwriters and credit analysts to assess borrower eligibility and risk. Maintain compliance with Australian banking regulations and internal policies.

Process Associate

Genpact
Gurgaon
01.2017 - 12.2021
  • Collected on delinquent accounts for private label credit cards such as GAP, Lowes, Chevron, etc. Negotiated repayment plans and settlements with customers while maintaining positive customer relationships. Achieved monthly collection targets consistently, exceeding performance metrics by 100 percent.

Customer Service Representative

WNS
Gurgaon
03.2015 - 11.2016
  • Managed global hotel reservations for IHG properties, ensuring accurate booking and exceptional customer service. Handled inquiries, cancellations, and modifications to reservations promptly and effectively. Collaborated with hotel staff and management to resolve guest issues and ensure customer satisfaction.

Education

Bachelor of Commerce - Accounting

Arunachal University
Arunachal Pradesh
02-2026

High School Diploma -

03.2012

Skills

  • Banking Services
  • Customer Service
  • Loan Servicing
  • Hospitality Service
  • Hard Work and Dedication
  • Problem solving
  • Travel package planning
  • Delinquent account management

Languages

English , Hindi 

Timeline

Travel Consultant

Om Prime
01.2025 - 06.2025

Process Developer

Genpact
01.2022 - 08.2024

Process Associate

Genpact
01.2017 - 12.2021

Customer Service Representative

WNS
03.2015 - 11.2016

Bachelor of Commerce - Accounting

Arunachal University

High School Diploma -

Deep Tanwar