Deep Thakkar
Auckland
Summary
Versatile hospitality professional with 3-years plus with background of Food & Beverages, Front office operations which includes Night Audits & Duty manager tasks. Thrives in high-volume environments using multi-tasking and time management strengths. Passion for hospitality as love to meet new people and explore accordingly. Completed level 7 hospitality and tourism in AIS in year 2018. I wish to obtain a position with a company that will allow me to apply, develop, grow and offer career advancement as I am passionate about customer care and serving guest to meet the satisfaction level. I am willing to undergo any training required of me to up skill and further my career.
Overview
5
5
years of professional experience
Work History
Duty Manager
Rydges Hotel- Auckland
Auckland
08.2022 - 01.2023
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Handled guest queries like knowing the surroundings, property knowledge to help anyone with better satisfaction
- Provided exceptional service and assistance to guests upon check-in
- Focusing on customer service through personal touch where ever possible
- Provide team support to run the shift smoothly
- Handling Reservations after hours and last-minute booking if needed
- Giving hand to restaurant if busy to ease the work for the team
- Increasing accuracy, and reducing discrepancies while doing night auditing
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Tracking of all task done by the team for month end auditing (including guest reg cards, lost & found items, night auditing etc)
- Group and Airlines arrivals to be monitored on daily basis
- Conferences functions to be monitored whenever events were on site helping the guest or visitors with respected information for the event.
Night Manager
The Sebel Viaduct Harbor & Quay West Hotel- Auckland
Auckland
10.2020 - 08.2022
- Preparing night shift task sheet to assign duties to each colleague
- Night task: deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault
- Maintaining the positive customer relations by addressing problems head-on and implementing successful corrective actions
- Sustaining the professional demeanor by staying calm when addressing unhappy or angry customers
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies and keeping the accounts in balance and ran daily reports to verify totals
- Looked over pending arrivals and payment processes to complete end of day procedures
- Auditing on daily room occupancy and hotel revenue as per the availability
- Delt with tasks and responsibilities for front office employees during periods of understaffing
- One of the most important night auditing involves building security and safety of the guest, for which security rounds were made on all the floors to check each and everything of the building and anything related to the guest.
Guest Service Ambassador/ Duty Manger
The Sebel Viaduct Harbor & Quay West Hotel- Auckland
Auckland
12.2019 - 10.2020
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
- Streamlined check-in process with collecting room deposits, fees, and payments to decrease wait times and increase customer satisfaction, Assisting guests with local inquiries and if any additional services needed with their stay
- Doing DM shift if short of staff or any last-minute sick call
- Maintained the consistency in customer feedback with positive and negative, trying the resolving the issue accordingly
- Communicated issues regarding guest complaints to housekeeping services and maintenance personnel
- Took reservations on call, in person and via emails for guests and provide email confirmation for their respected stay.
Food and Beverage Attendant
Movenpick Hotel - Auckland
Auckland
12.2018 - 12.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maintained stock levels of cups, lids, straws, and condiments throughout shift
- Assisted with conducting pre-shift meetings to review specials, menu changes and house counts
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Making sure guest satisfaction is up to the standards or beyond
- Going out of the box to make some dinners or lunch special for the guest in terms of special occasions.
Food and Beverage Attendant
Novotel Ellerslie - Auckland
Auckland
03.2018 - 12.2018
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Following the rooms service standards to meet the guest expectation, for eg: delivering the order as soon as possible.
Education
Graduate Diploma - Hospitality Management
Auckland Institute of Studies - Auckland, NZ
12.2018
Bachelor of Science - Hospitality Management
ITM Institute of Hotel Management - Mumbai
01.2017
License Controller Qualification (LCQ) - Hospitality Management
Auckland Institute of Studies - Auckland, NZ
Skills
- Customer Service
- Conflict resolution
- Quick Learning
- Flexibility in team work
- Organized & Prioritize work Record Keeping
- Hotel operation
- Multi-Tasking
- Honest & Reliable
- Personal integrity
- Night Auditing
- Excellent communication & Interpersonal skills
- Upselling Techniques
References
Available on Request
Timeline
Duty Manager
Rydges Hotel- Auckland
08.2022 - 01.2023
Night Manager
The Sebel Viaduct Harbor & Quay West Hotel- Auckland
10.2020 - 08.2022
Guest Service Ambassador/ Duty Manger
The Sebel Viaduct Harbor & Quay West Hotel- Auckland
12.2019 - 10.2020
Food and Beverage Attendant
Movenpick Hotel - Auckland
12.2018 - 12.2019
Food and Beverage Attendant
Novotel Ellerslie - Auckland
03.2018 - 12.2018
Graduate Diploma - Hospitality Management
Auckland Institute of Studies - Auckland, NZ
Bachelor of Science - Hospitality Management
ITM Institute of Hotel Management - Mumbai
License Controller Qualification (LCQ) - Hospitality Management
Auckland Institute of Studies - Auckland, NZ
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