Deepa ABHIMANYU
Deputy Manager Operations and Heading Service Excellence
Bangalore
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Deputy Manager Operations & Head of Service Exllen
Apollo Hospitals
07.2023 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Head Patient Experience
Fortis Healthcare
06.2015 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Care Facilitator
Fortis Healthcare
09.2010 - 01.2015
- Prepared documents and reports for clinical reviews and discharge plans.
- Enhanced patient satisfaction by providing empathetic support and addressing concerns promptly.
- Provided ongoing support to patients throughout their recovery process, fostering independence and self-advocacy skills.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Educated patients and their families on managing chronic conditions, promoting self-care, and healthy lifestyle choices.
- Streamlined communication between patients, families, and healthcare providers, ensuring accurate information sharing.
- Maintained up-to-date documentation of patient progress, enabling informed decision-making among healthcare professionals.
- Coordinated appointments with specialists for seamless integration of services across multiple disciplines.
- Facilitated smooth transitions between care settings by coordinating services and communicating relevant information to all parties involved.
- Supported individuals facing mental health challenges by offering compassionate guidance and advocating for their unique needs within the healthcare system.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Served as a liaison between patients, families, and medical staff to maintain open lines of communication and facilitate understanding of complex health issues.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Dietary (F&B) Supervisor
Fortis Healthcare
11.2007 - 01.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Education
MBA - Health Care Administration
Jain University- Bangalore
Bengaluru, India 01.2025 - 11.2025
Bachelor of Arts - Bachelor of Arts
Bangalore University
Bengaluru, IndiaSkills
- MS Office-Word
- Power Point
- Excel
- Oracle
- managing manpower
- preparing monthly operation review document (MIS)
- Oracle for Application
- interpersonal skills
- communication skills
- ground operations
Salarydetails - Expected
As Per Industrial Standard
Overallstrength
- Self-Motivated & team leader
- Excellent interpersonal and communication skills
- Perfect understanding of ground operations
Disclaimer
I hereby certify that the above-mentioned details are true to the best of my knowledge and belief.
Personal Information
- Age: 37
- Husband's Name: Abhimanyu
- Date of Birth: 25/9/1987
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
MBA - Health Care Administration
Jain University- Bangalore
01.2025 - 11.2025
Deputy Manager Operations & Head of Service Exllen
Apollo Hospitals
07.2023 - Current
Head Patient Experience
Fortis Healthcare
06.2015 - 07.2023
Customer Care Facilitator
Fortis Healthcare
09.2010 - 01.2015
Dietary (F&B) Supervisor
Fortis Healthcare
11.2007 - 01.2010
Bachelor of Arts - Bachelor of Arts
Bangalore University
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