Deepa Bansal
Homemaker
Indira Puram , Ghaziabad
Summary
Service Manager at Standard Chartered Bank with a proven track record in enhancing customer satisfaction through strategic process improvements and staff training. Expert in relationship building and problem-solving, successfully increasing repeat business by 20%. Skilled in customer service management, fostering trust and rapport to transform challenges into opportunities for continued patronage.
Overview
4
4
Languages
Work History
Service Manager
Standard Chartered Bank
2004 - 2012
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
Education
High School Diploma - Commerce
Central School RKPuram
New Delhi India 08.1997
Skills
Customer service
Relationship building
Customer service management
Problem-solving
Affiliations
Won various school level competitions like
Hindi and English calligraphy competition
Hindi poem recitation competition
Hindi debate competition
Hindi vocabulary competition etc
Timeline
Service Manager
Standard Chartered Bank
2004 - 2012
High School Diploma - Commerce
Central School RKPuram