Deepa Bhakuni
Dombivli East
Summary
With over 5 years of experience in retail banking, I am seeking an opportunity within the banking sector where I can apply my knowledge in customer relationship management.I aim to contribute effectively, expand my knowledge, and grow in alignment with the organization’s goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Associate Services Delivery Manager
Indusind Bank
01.2024 - Current
- Processed and fulfilled customer requests efficiently while ensuring compliance with banking policies and procedures.
- Delivered high-quality customer service by understanding client needs and providing accurate product and service information.
- Handled and resolved customer complaints and service issues promptly, ensuring customer satisfaction and adherence to service standards.
- Executed customer transactions as a Cashier, including cash handling, deposits, withdrawals, and account-related transactions with high accuracy.
- Managed end-to-end service delivery operations for banking products and services, ensuring seamless customer experience and operational excellence.
Customer Service Executive
ICICI Service Ltd
10.2020 - 09.2022
- Managed the end-to-end online Demat account opening process, ensuring accuracy, compliance, and timely completion.
- Conducted thorough KYC and document verification in accordance with regulatory and compliance guidelines.
- Provided customer support and guidance throughout the onboarding process, addressing queries and assisting customers with documentation and procedural requirements.
- Resolved customer queries efficiently through clear communication and problem-solving, ensuring a smooth and satisfactory customer experience.
Representative - Operation
Concentrix Services ltd
05.2019 - 08.2020
- Served as an Advisor in the Collections Banking function, managing customer interactions related to dues, repayments, and account regularization in accordance with banking policies.
- Coordinated with clients to collect, verify, and maintain complete and accurate documentation/files, ensuring proper record management and compliance.
- Provided clear and accurate product information to clients, explaining features, benefits, repayment structures, and applicable terms to support informed decision-making.
Education
Bachelor Of Management Studies - Marketing
Mumbai University
06.2016 - 03.2019
Skills
- Customer Service Excellence
- Retail Banking Operations
- KYC & Compliance
- Transaction Processing
- Account Management
- Relationship Management
- Cash Handling
Languages
Marathi
Proficient
C2
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Associate Services Delivery Manager
Indusind Bank
01.2024 - Current
Customer Service Executive
ICICI Service Ltd
10.2020 - 09.2022
Representative - Operation
Concentrix Services ltd
05.2019 - 08.2020
Bachelor Of Management Studies - Marketing
Mumbai University
06.2016 - 03.2019