Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deepa Christopher

Process Developer
Secunderabad

Summary

Well-versed in BPO business needs and specializing in various areas. bringing 7.8+years of experience in sourcing, qualifying and interviewing applicants to fill key vacancies as well as in AP and AR. . Experienced recruiting professional with expertise in team management, employee development and pipeline maintenance. Skilled at placing new hires in key positions. Proficient in SAP,Oracle and people soft software, MIS reporting, excel, Dashboards.

Overview

11
11
years of professional experience
19
19
years of post-secondary education

Work History

School Teacher

St.Patricks High School Secunderabad
01.2019 - 06.2021
  • Taught English, Geography, History, Civics for Class VIII and VII.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Was appreciated by management for the Initiatives taken up during online classes
  • Handled a role of academic co-ordinator for excellent work
  • Taught additional subjects like Catechism, moral science and SUPW.
  • Administered various reading tests and determined student reading levels based on assessment findings.
  • Worked one-on-one with students to determine strengths, weaknesses and learning patterns.
  • Fostered positive and pleasant classroom culture while maintaining learning development goals.Developed communicative relationships with students and parents to support learning.

Accounts Payables - GSK

GENPACT INDIA PVT LTD
Hyderabad
01.2011 - 10.2013


  • Worked for Glaxo Smith Kline (GSK) a division of Pharma, consumer products goods, Hrd, research centres
  • GSK is the 3rd biggest Client for Genpact
  • Working for NASFS Accounts payable
  • In Accounts payable we have different process like Procurement, Invoice processing, Quality check, Business Banking, EDI, R to R
  • GSK has 400 dedicated vendors from different departments in their catalogue from different countries
  • Worked for business banking, Invoices paid to vendors as per due dates
  • Worked on SAP module - had to pull the invoices which needs to be paid according to due date
  • Creation of payment proposal and check the value of total amount
  • Trigger all the payments to bank
  • Took up additional activities like maintaining daily dashboards for 30 member team
  • Increased customer satisfaction by resolving issues,improved operations and provided exceptional service.
  • Processed Ariba invoices
  • Contacting vendors to inform about the rejection of the invoice and explain the reason for the rejection
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Process Developer -Delphi

GENPACT INDIA PVT LTD
Hyderabad
08.2010 - 05.2011
  • Worked for, process and supported UK Process as well
  • Oversaw daily posting of payments to customer accounts
  • Handling accounts receivables end to end and specially taking care of the delinquent accounts, critical issues and bad debt recovery
  • Contacted clients with past-due payments and actively monitored all payments due from clients
  • Created Standard Operating Procedures for all the activities
  • Managing the billing process involving processing of vendors’ bills and generation of bills and invoices
  • Preparation of Ledger, bank reconciliation, credit reconciliation, etc., for analyzing the accuracy of books of accounts
  • Issuing No due Certificates and Balance confirmation to the respective clients
  • Outstanding statement and collection report reconciliation
  • Analyzing ‘Aging’ report and taking strategic action based on early stage, late stage and bad debt situation
  • Maintained accurate and up-to-date customer details and account records
  • Established communications with clients to ensure timely payment
  • Addressed and resolved customer accounts queries
  • Researched account transactions to identify and resolve discrepancies
  • Active participation in month end and year end activities.

Senior HR- Talent Acquisition

GENPACT INDIA PVT LTD
Hyderabad
02.2008 - 08.2010
  • Talent Acquisition Team (Vendor management & hiring, with GENPACT INDIA PVT LTD for 5years of Recruitment Team and responsible for Business Operation, Vendor management & Hiring, Finance & Compliance
  • Key Responsibilities:
  • Plans, organizes, and coordinates the operations and activities related to the Recruitment, manage resourcing, productivity and forecast
  • Prepare and build reports by collecting, analyzing, and summarizing data and trends, create custom reports for various business lines
  • Create, maintain and deliver dashboards and reporting of weekly, monthly, quarterly recruiting metrics to support leadership in making strategic operational decisions
  • Worked flexible hours across night, weekend and holiday shifts.
  • Drive innovation and identify transformation opportunities to optimize process and to simplify and streamline processes, increase efficiency and effectiveness and optimize cycle time
  • Monitoring and tracking all flexible work force employees including leveraging relationships with Finance & Purchasing organizations in order to process PO’s for Flexible work force
  • Produce and analyze reports to assist with labor planning and management
  • Utilize HRIS systems for data entry, modification, and reporting
  • Partner with site teams to ensure employees are on the correct schedule and shift patterns
  • Compile reports to support sites in identifying time and attendance irregularities, and point out when something doesn’t look right – ensuring our associates are paid correctly and on time
  • Work with Associates to answer HR questions and provide guidance where required
  • Partner with sites to drive and report on associate retention activities
  • Part of Compliance adherence and conduct end to end testing of Recruitment and ensure compliance with all applicable process
  • Recruitment Process Review and part of change management and ensure document updated in timely manner
  • Ensure 100% SLA Adherence of Process and ensure effective data management and monitor the Process to ensure no leakages
  • Vendor Management & Hiring
  • Handling the recruitment process of Sub-Contractors and meeting the requirements and ensure resource deployment on-time
  • Strategic Resource Planning through alternate channels, recruitment, bench management
  • Identifying and exploring partnering opportunities with new companies
  • New Vendor Screening & Selection, Supplier Evaluation and Supplier Creation
  • Ensuring the Service Level Agreement (SLA) with Partners and monitoring the performance
  • Periodic evaluation and feedback to partner, Risk Assessment of partner, and assessment of sub-contractor resource performance
  • Management Information System (MIS) of the function and preparing various kinds of reports
  • Responsible for managing support function employees and ensure HC as per Plan
  • Monthly Head Count reporting and monitor the HC as per operating plan and Bench Analysis
  • Finance & Compliance
  • Responsible for FP&A of HR and handling cost projection for contractual / Perm hiring across region
  • Ensuring timely payment to partner, issuing PO/SOW, and projecting monthly vendor provision to Finance
  • Working closely with Finance function for preparation of operating cost plan for COE
  • GE GDC Program HR Track Lead and handled HR Track process controls (e.g
  • Sub-contract Management, Site Contractor, BGC, Risk Assessment, Supplier Evaluation etc) across the function
  • Responsible of conducting HR Track compliance audit and timely closure of audit actions
  • Implemented Resource Information Management System for compliance purpose
  • Reporting of Monthly MIS metrics relating to project head count, planned efforts etc for e-Measure Reporting to GE GDC
  • Recruitment
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

HR Executive

GENPACT INDIA PVT LTD -CTH
Hyderabad
01.2006 - 02.2008
  • Handled initial screening of resumes, group discussions and HR interviews on communication, technical& HR aspects
  • Co-coordinating for line interviews with respective process managers
  • Maintained a daily tracker and rolling out the management with HR status
  • Associated for campus interviews with various institutions \ colleges
  • Conducted ATP training program and parent counselling
  • Actively worked with channel partners and ensured timely payment to partners
  • Raising invoices for partners on Oracle and issuing PO/SOW
  • Would conduct floor meetings with various process to promote Parichay program (Internal Referral schemes)
  • Have handled the responsibility of preparing the Performance Metrics & appraisal of the team on the daily basis
  • Handled the responsibility of being the floor manager
  • Process Excellence Contributions / Awards
  • Standardization of all recruitment processes
  • Part of the Hiring Digitization process and initiated the new process of hiring model (Grid level hiring process and RPO Model, Incentive based perm hire fee model)
  • Consolidated 60 Vendors to 18 resulting in Volume Business / On-time Deployment etc
  • Initiated the process of getting No Due Certificate from Partner for every year, it’s ensured the better controller ship of pending payment and long due
  • Created Internal & External process and trackers for On-boarding, invoicing & compliance
  • Vendor Management Function Online (in Oracle Purchasing) for PO’s & Invoice processing of Vendor Resources which has increased controller ship on our function and timely payments to our Vendors
  • Online Time Sheet system for Vendor Resources
  • Result: Management could measure productivity
  • Clearing / Processing of Vendor Invoices for timely payment
  • Result: Turn Around Time reduced from 7 Days to 2 days for payment processing
  • Auditing Vendor Invoices
  • Result: Increased the yield for correct invoice processing and reduced non-value-added rework
  • On-boarding of new Vendor Resources (“New Joinee Kit”) Result: Improved Vendor Satisfaction
  • Initiated the process of correct mapping of the resources in corporate system and reduced the operational issues for smooth HC closure on time
  • Received Bronze award for exemplary performance
  • Received Bronze award for ensuring 100% Compliance in process
  • Awarded with bronze award by hiring team for being “A quick learner & a good team player”
  • Initiated in giving a lean idea to revamp a sourcing channel.

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Education

School -

Keyes High School For Girls
Secunderabad
06.1986 - 04.1999

Intermediate -

Kasturba Gandhi Junior College
Secunderabad
06.1999 - 03.2001

Bachelor of Arts - Commerce

Osmania University
Hyderabad
06.2001 - 04.2004

MBA - HR & Finance

Osmania University
Hyderabad
08.2004 - 08.2006

Bachelor of Education (B.Ed) - undefined

Osmania University

Skills

English, Hindi, Telugu

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Timeline

School Teacher

St.Patricks High School Secunderabad
01.2019 - 06.2021

Accounts Payables - GSK

GENPACT INDIA PVT LTD
01.2011 - 10.2013

Process Developer -Delphi

GENPACT INDIA PVT LTD
08.2010 - 05.2011

Senior HR- Talent Acquisition

GENPACT INDIA PVT LTD
02.2008 - 08.2010

HR Executive

GENPACT INDIA PVT LTD -CTH
01.2006 - 02.2008

MBA - HR & Finance

Osmania University
08.2004 - 08.2006

Bachelor of Arts - Commerce

Osmania University
06.2001 - 04.2004

Intermediate -

Kasturba Gandhi Junior College
06.1999 - 03.2001

School -

Keyes High School For Girls
06.1986 - 04.1999

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Bachelor of Education (B.Ed) - undefined

Osmania University

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Deepa ChristopherProcess Developer