Deepa CT

• Helping Delivery teams in revenue reconciliation, preparing vertical & account specific month wise & quarter wise revenue reports. Devising Forecast reports- Revenue & Resource, forecast vs actual comparison, Suggesting action plans to recoup anticipated revenue losses & gaps.

• Creating customer accounts & opportunities in Salesforce. Reviewing SOW’s, CR’s & initiating resource proposals in Salesforce.

• Strategizing project specific training plans, certification needs, preparing progress reports & tracking till closure.

• Conducting weekly Resource Mgmt, Demand Mgmt, Allocation review calls with project stakeholders.

• Aiding delivery teams to fulfill the resource requirement through free pool, rotation, practice channel, loaning resource from other verticals.

• Reports – Delivery Assessment, Project health status, Revenue projection reports, Risk registers Resource rotations, Billing analysis, Utilization report, Grade Optimization, Free pool aging report

• OTJ track – Once campus hires are onboarded identifying the apt projects assigning mentors, setting up weekly connects addressing challenges, coordination for training needs. Eventually ensuring to get them billed in 3 months.

• Creating External resource demand ID’s aligning with HR’s

• Presentations – Offsite, Monthly Business Review, Townhall, Headcount & margin review.

• Business Ops dashboard – Excel, Tableau

Tools used: Salesforce, Kimble,Tableau, SAP Field glass, SAP Success factor

● Maintain the database of all students who enroll for placements after the Big Data Master’s Program.

● Maintain active database of potential employers in the Big Data domain and to add upon it from own contacts.

● Scheduling interviews and phone screens working directly with candidates and hiring managers.

● Updating candidate records and job postings in recruiting systems and confirming new hires.

● Providing follow-up correspondence to candidates on recruiting status via phone and email.

● Assisting in the coordination of other recruiting activities as needed.

● Multi-task and effectively prioritize and work in a dynamic, demanding environment

● Collaborate with other team members to improve the work flow.

● Develop strong client and stakeholder relationships (Hiring Managers, Recruiters) and maintain effective communication channels

● Handling operations tasks when required (Giving access to the learning portal, handling student queries, Email communications to the students)

● Identifying new clients, generating business from new accounts and building long term association with them.

● Working with key management in the company to identify their staffing needs, and create strategies for sourcing.

● Efficiently communicate and negotiate with Sr. Managers and Top management.

● Utilize internet searches, social networking sites, database, third party referrals, cold calling and networking to find suitable profiles.

● Attract applicants, evaluate them and conduct an initial screening.

● Work with HR managers of companies to schedule interviews to candidates that closely match their needs.

● Support the Delivery team for closures by playing a mediator role between Client and the Team.

● Analyzing and adapting new strategies to react to changing business trends.

● Tracking the orders placed by the customer

● Investigate the reason for the non delivery of the products.

● Calculation of promotional discount vouchers

● Issuing money-card to the customer service managers who in-turn places exchange/replacement order for customers

● Carry out safe-check on customer’s card and process refunds if required.

● Identifying and charging the correct supplier based on the complaint forms filled up by the Tesco store staffs on behalf of customers.

● Handling supplier call/e-mails , if they refute the charges, and carry out investigation whether they have be charge

● Interaction with suppliers of Tesco and regular conference calls to suppliers.

● Creating performance reports of UK customer service managers and send regular updates to their team leaders

● Creating various reports like- Store calls report, driver compliments report, Store exchanges/refund report, and Manual safe refund report.

● Action refunds/recharges to customer’s account based on the request received from the UK CSM.

● Handling inbound and outbound calls related to broadband faults and orders for BT Wholesale- (The broadband wholesalers)

● Providing information to the ISPs (Internet Service providers) about the progress of the broadband order placed for their customers.

● Reviewing the broadband order status, of the customers till the order completion date.

● To carry out remote testing to identify the broadband fault and rectify the issues.