Deepa G
Chennai
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments .Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Overall experience of 9+years in various IT infrastructure operations domain.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DDI Operations Specialist and Junior DNS Planner
Ford Motor Private Limited
Chennai
03.2020 - Current
- Enhanced Stability of DDI Services - Proactive approach and in-depth understanding of DDI operations, successfully implemented measures that contributed to a more robust and reliable network.
- Effective Monthly Schedule Organization - AP Shift planning and run the business during US holidays.
- Automation for Efficiency - In DDI operations taking proactive steps to implement automation wherever possible. By leveraging automation tools, streamlined processes, reducing manual efforts and ensuring a more consistent and error-free execution of tasks.
- Balancing Automation and Manual Processes - Displaying a balanced approach by acknowledging that certain changes are best handled manually. In such cases, she diligently reviewed and prepared for the changes, seeking advice from peers when necessary. This collaborative approach showcases her commitment to making informed decisions and ensuring the highest standards of quality.
Project Coordinator UC Network
Ford Motor Private Limited
Chennai
06.2019 - 02.2020
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades - Call center setup
- Review the project deliverable based on Agile methodology(Rally) and ensure that they have been executed according to the plan and requirements -Cisco call manager version upgrade
- Conducting internal as well as client meetings.
IT Operation Analyst
Ford Motor Private Limited
Chennai
01.2017 - 05.2019
- Developed and updated tracking spreadsheets using Sharepoint MS Excel Macros and MS powerpoint
- Advocated for more than 9000+ end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
- End to End support on procurement of Software and hardware devices for the business requirement
- Which involves coordination with vendor and government statutory
- Manged a team of 15 members (Vendor), managed services to perform the business support requirements and planning for financial requirements (Five year business plan).
Associate Project Manager
Ford Motor Private Limited
Chennai
07.2014 - 12.2016
- Conducted research and gathered key information for use in cat 0-3 project planning for IT infrastructure in both production and non -production facilities
- Develop project plan and requirement sheet (including resources like staff, money, materials, software, etc.)
- End to End Project co-ordination for CAT 0 - 3 infrastructure projects (Risk, Change and Time Management).
Education
Bachelor of Engineering(B.E) - Electrical, Electronics and Communications Engineering
RMK Engineering Collage - Anna University
05.2014
Skills
- Forecasting Skills
- Project Management
- Process planning and Implementation
- Customer service management
- Vendor Management
- Scheduling expertise
- Operational Efficiency
- Planning and coordination
Hobbies and Interests
- Travelling
- Interior decoration
- Story Telling
Certification
- CCNA
- ISC2 - Certified in CyberSecurity - CC
Languages
Tamil
First Language
English
Advanced (C1)
C1
Coding Languages
- Linux
- Python
Timeline
DDI Operations Specialist and Junior DNS Planner
Ford Motor Private Limited
03.2020 - Current
Project Coordinator UC Network
Ford Motor Private Limited
06.2019 - 02.2020
IT Operation Analyst
Ford Motor Private Limited
01.2017 - 05.2019
Associate Project Manager
Ford Motor Private Limited
07.2014 - 12.2016
Bachelor of Engineering(B.E) - Electrical, Electronics and Communications Engineering
RMK Engineering Collage - Anna University
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