Deepa Gopalakrishnan
Kalyan West
Summary
Serves as a key interface between external and internal customers, ensuring seamless communication and support. Demonstrates strong team management skills, driving productivity to meet organizational objectives. Provides essential order processing support to marketing teams, enhancing customer engagement and satisfaction.
Overview
21
21
years of professional experience
Work History
Asst. Manager Customer Service
M/s Roehm Chemicals India Pvt. Ltd
08.2021 - Current
- Maintained the accuracy of customer data by performing regular updates.
- Consistently met customer needs.
- Managed order-to-cash processes, including stock and sale, high seas sale, and direct sale.
- Facilitated communication between Sales, Marketing, Customers, and Warehouse across India.
- Enhanced process efficiency and customer feedback.
- Managed complaints concerning product delivery, damage, and delays.
- Prepared MIS for monthly sales projections.
- Optimized inventory through effective demand planning.
- Managed inventory control, reducing waste, and ensuring optimal stock levels at all times.
- Managed overdue accounts by dispatching dunning notices.
- Proactively blocking supplies to customers.
- Conducted quarterly and yearly audits for stock and financial records.
- Managed event planning and supported marketing efforts.
- Coordinated execution of letters of credit.
- Coordinated with internal and external teams in Germany.
- Coordinated, efficient handling of samples.
- Led the SAP system implementation.
Jr. Asst. Manager Customer Service
M/s Evonik India Pvt. Ltd
03.2013 - 07.2020
- Handled the full spectrum of order processing.
- Managed sales forecasting processes aligned with warehouse stock levels.
- Engaged with cross-functional teams to address credit block issues for customer orders.
- Managed import documentation for indent business activities.
- Coordinated with logistics teams for material clearance.
- Managed customer complaints efficiently using the CRM system.
- Conducted GST reconciliation with the accounts department regularly.
- Facilitated event management and marketing efforts during corporate exhibitions and trade shows.
- Implemented stock and sales model.
- Executed GST integration within SAP.
Officer Customer Service
M/s H.B.Fuller India Adhesives Pvt.Ltd
11.2012 - 02.2013
- Coordinated sales activities and provided administrative support to business units.
- Delivered prompt and efficient administrative assistance to sales team.
- Managed communication with agents for order and dispatch processes.
- Engaged with various departments including import and finance.
- Coordinated with customers to ensure timely payment collection.
Executive Customer Service
M/s LANXESS India Pvt. Ltd
09.2008 - 01.2012
- Facilitated sales processes while offering administrative assistance to business teams.
- Ensured timely and effective assistance to sales team, unit, or department.
- Engaged with agents to streamline order and dispatch processes.
- Coordinated efforts between finance and import divisions.
- Streamlined follow-up processes for outstanding payments and required forms.
- Gathered and analyzed sales data for reporting.
- Ensured customer master information was up-to-date.
- Organized customer visits according to specific needs.
- Processed sales and invoices to ensure timely dispatch of customer orders.
- Optimized stock and sales through effective inventory planning.
- Facilitated online tender submissions.
- Compiled and reported statistics through precise calculations.
- Conducted background research on customer accounts, prospects, competitors, and industry trends to enhance sales strategies.
- Responded to internal and customer inquiries regarding product availability, pricing, and delivery times.
- Coordinated with production, warehouse, transport, and distribution teams to verify order status.
Sales Coordinator
M/s Microflit India Pvt.
09.2004 - 07.2007
- Processed and executed sales orders efficiently.
- Engaged with customers, managers, and factory workers.
- Prepared documents for business inquiries and quotations.
- Drafted debit and credit notes.
Education
Post Graduate Diploma - Insurance Management
SYMBIOSIS Pune
Pune01.2006
Diploma in Business Management -
G.S. College of Nagpur
Nagpur01.2002
Bachelor of Commerce -
University of Nagpur
Nagpur01.2000
PGD - Logistic & Supply chain Management
MIT – Pune
PuneSkills
- Customer relationship management
- Effective decision making
- Sales expertise
- Accounts receivable follow-up
Languages
Can read, write, and speak in English, Hindi, Marathi and Tamil.
Timeline
Asst. Manager Customer Service
M/s Roehm Chemicals India Pvt. Ltd
08.2021 - Current
Jr. Asst. Manager Customer Service
M/s Evonik India Pvt. Ltd
03.2013 - 07.2020
Officer Customer Service
M/s H.B.Fuller India Adhesives Pvt.Ltd
11.2012 - 02.2013
Executive Customer Service
M/s LANXESS India Pvt. Ltd
09.2008 - 01.2012
Sales Coordinator
M/s Microflit India Pvt.
09.2004 - 07.2007
Post Graduate Diploma - Insurance Management
SYMBIOSIS Pune
Diploma in Business Management -
G.S. College of Nagpur
Bachelor of Commerce -
University of Nagpur
PGD - Logistic & Supply chain Management
MIT – Pune
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