Deepa Jaiswal
Shahdol
Summary
Dynamic and results-oriented Sales Team Lead with over 5 years of comprehensive experience in customer support, sales, and team leadership. Demonstrated ability to lead high-performing sales teams, develop effective sales strategies, and drive revenue growth. Adept at leveraging extensive knowledge of sales processes and customer relationship management to achieve and exceed sales targets.
Proven Sales Team Leader with background in guiding and inspiring teams to achieve sales objectives. Possess strong skills in strategic planning, relationship building, and performance improvement. Known for creating innovative strategies that drive business growth while maintaining high levels of customer satisfaction.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sales Team Leader
eMudhara
Bangalore
10.2020 - 05.2024
- Lead and manage a sales team, setting performance expectations and providing guidance and support.
- Monitor industry trend and competitors activity, Identify and pursue new business opportunities to expand the customer base.
- Oversee the sales process, from prospecting to closing deals, ensuring effective pipeline management and submitting report on weekly basis.
- Good Knowledge of CRM software and sales tools.
- Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
- Provided ongoing training and development opportunities for team members.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Collaborated with marketing department to develop promotional materials.
- Drive revenue growth by identifying upselling and cross selling opportunities for IT sales.
Customer Care Executive
Teleperformance
Indore
07.2019 - 09.2020
- Proven track record in resolving customer issues, enhancing satisfaction, and contributing to team success.
- Coordinated with the technical support team to resolve product or service issues.
- Managed inbound and outbound international calls, ensuring high-quality support.
- Maintained high satisfaction score by consistently resolving first-call issues.
Education
MBA -
Barkatullah University
Bhopal, India 07.2021 - 06.2023
Devi Ahilya Vishwavidyalaya
Indore, India 06.2014 - 05.2017
Skills
- Leadership and Team Management
- Negotiation
- Conflict Resolution
- Customer Relationship Management (CRM)
- Performance Management
- Effective Communication
- Interpersonal Skills
- Coaching
- Training and Development
- Time Management
- Adaptability
- Resilience
- Technology and Tools Management
- Relationship Cultivation and Management
Certification
Leadership Training certificate, Certified with Leadership training Level one(eMudhra).
Certified with business intelligence using Power BI.
Hobbies and Interests
- Badminton
- Painting
- Sketching
- Drawing
- Professional and personal Development
- Conducting Team Building activity
Awards
Best Team Leader: Awarded Team for achieving highest revenues for the FY (2023).
Awarded for outstanding performance in revenue generation.
Languages
- English
- Hindi
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
MBA -
Barkatullah University
07.2021 - 06.2023
Sales Team Leader
eMudhara
10.2020 - 05.2024
Customer Care Executive
Teleperformance
07.2019 - 09.2020
Devi Ahilya Vishwavidyalaya
06.2014 - 05.2017
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