Deepa K
Senior Solution consultant (Senior Manager)
Summary
Experienced with technical sales and client relationship management, providing impactful revenue growth and customer satisfaction. Utilizes in-depth product knowledge and innovative problem-solving to meet and exceed client expectations. Knowledge of strategic account management and effective communication skills ensures successful client engagements.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Senior Sales Engineer (SR Solution consultant)
Responsive
04.2023 - Current
- Highly accomplished and results-driven Senior Solutions Consultant with 2.7 years of experience specializing in SaaS solutions, particularly in automating RFP response processes. Proven ability to craft and deliver compelling custom demos to enterprise and mid-market (MM) prospects, showcasing the value and benefits of Responsive. Adept at understanding complex business requirements and translating them into tailored solutions that drive revenue growth and customer satisfaction. Passionate about helping organizations streamline their sales cycles and win more deals through efficient and effective RFP automation.
- Roles and Responsibilities:
- Expertise in RFP automation tools and features
- Proven ability to identify client pain points related to RFP response processes
- Experience in designing and implementing customized solutions
- Strong communication and presentation skills to effectively convey product value
- Consistently exceeded sales targets by effectively demonstrating the value proposition of Responsive to enterprise and MM prospects.
- Developed and delivered engaging custom demos tailored to specific prospect needs, highlighting the unique capabilities of the RFP automation product.
- Conducted thorough needs assessments to understand prospect pain points and identify opportunities to address their challenges through our solution.
- Collaborated closely with sales, product, and engineering teams to provide feedback on product development and ensure alignment with market demands.
- Created and maintained a library of demo scripts, presentations, and other sales enablement materials.
- Stayed up to date on industry trends and competitive landscape to effectively position Responsive against alternative solutions.
- Manage the technical aspects of the sales cycle, including responding to RFPs, conducting product demonstrations, and providing technical support to prospects.
- Built and maintained strong relationships with key decision-makers at prospective client organizations.
- Successfully closed deals with notable clients.
- Trained and mentored junior sales team members on product knowledge and demo best practices.
- Demonstrated success in managing complex sales cycles and exceeding sales targets
- Cultivated strong client relationships, resulting in a 40% repeat business rate and a 15% increase in customer referrals.
- Collaborated with the product team to relay customer feedback directly, influencing three major product upgrades.
Sales UK (Assistant Manager)
Mobius 365
01.2021 - 04.2023
- Roles and Responsibilities:
- Build and maintain client relations.
- Work with internal departments such as the Marketing, Presales or Product teams to engage audiences and clients more deeply.
- Meet and exceed KPIs and sales targets.
- Possess deep knowledge of business product offering, services, and value proposition.
- Follow organizational policies and regulations that affect the Sales department.
- Proactively pursue new business and sales opportunities
- Solve problems for clients and customers by developing innovative and tailored sales solutions.
- Design and implement a strategic sales plan that expands the company's customer base and ensure its strong presence.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Account Manager & Presales Assistant Manager
Mobius 365
01.2017 - 01.2021
- Roles and Responsibilities:
- Working closely with the sales team on proposals and pitches for business. Attending meetings with business development managers.
- Responsible for managing End-to-End bid/proposal (RFIs/RFPs) management.
- Worked with the sales team to develop a selling strategy within the target accounts.
- Created and delivered effective presentations and sales tools for the sales team.
- Initiated pre-sales activities, consulting services – Developed projects' scopes (SOW, scope of work) and prepared proposals.
- Understand the Scope of Customer requirements
- Understand Estimate/Efforts and work on Commercial Proposals for Products/Services deliverables.
- Co-ordinate with solution owners to understand the feasibility of requirements.
- Calculate CP and assess the profitability of the project.
- Timely response to customer RFPs / RFIs and Customer engagement
- Presenting demos about products to potential customers
- Maintain and Follow organization's standard presales processes.
- Managing a team and providing the team with a vision of the project objectives.
- Ensure deliverables are prepared to satisfy the project requirements, cost, and schedule.
- Help keep the team focused and on track.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Senior System Engineer
Infosys BPO Ltd
02.2008 - 12.2016
- Roles and Responsibilities:
- Senior Presales Consultant (Assistant Manager): (March' 10 till Dec ‘16)
- Conducting requirement workshops to capture customer requirements and evaluation / analysis of their data.
- Apply domain expertise and innovative ideas to architect/design solutions, evaluate multiple options to meet client's business requirements
- Reviewing the team members RFI / RFP's responses, prepared solution documentation and Client presentations (IT infrastructure management).
- Design a detailed delivery model for the run services.
- Build & propose the Infrastructure Transformation Plan and review the deliverables before presenting them to the clients.
- Build the cost details (Bid Management).
- Working on Quotations and Finalizing the estimations.
- Present the solution to the customer during workshops and oral sessions.
- Manage & mitigate the risks associated with the proposed solution.
- Understand and respond to various RFI, RFQ and RFP for billing.
- Prepare network Diagrams and Technical proposals and provide technical consultancy during pre-sales and/or post-sales stages.
- Interact closely with Infosys technical executives to identify and define their BSS business and technical requirements & processes.
- Work and co-ordinate with RnD and Various teams to realize and deliver these requirements.
- Working closely with the sales team on proposals and pitches for business.
- Attending meetings with business development managers and acting as a technical expert.
- Respond to technical questions about the product or related infrastructure.
- Application/ DB support Senior Engineer: (Feb'08 till March'10)
- Management of Database Space, Growth Monitoring of Data & Transaction log files. Monitoring Log files for security and troubleshooting purposes.
- I have extensive experience with installation and configuration of MS SQL Server 2005, 2008 & 2012.
- Act as team facilitator, to coordinate meetings with project team members.
- Train new employees and provide the Knowledge transfer of the existing system.
- Scheduling Backup and Restoring of Database.
- Experience on Trouble shooting and resolution for Database issues.
- Monitoring SQL server performance using profiler to find performance and deadlocks and experience on performance tuning and day-to-day database monitoring activities.
- Monitoring and managing the process of job flow and getting all jobs executed within target time and SQL Server jobs monitoring, Job failures and root cause analysis.
Education
Master of Computer Application -
Adhiyamaan College of Engineering
Hosur, TN01.2007
Skills
- Windows Server including remote server management tools
- Intermediate maintenance & troubleshooting of OS (Win 2008, Win 2003), IIS
- Operating System: Windows XP/Vista/7, Windows Server 2003/ 2008, 2008 R2
Accomplishments
- Won Infosys STAR Award for the year 2010 to 2011.
- Certified Microsoft Professional in Administrating SQL Server 2012 Databases and SQL server 2008 Implementation & maintenance.
- Won Extra Miler Award as Presales, Solution Consultant (2016) with Infosys.
- Best performer award and champion awards as presales consultant (2014, 2015, and 2016) with Infosys.
- Best performer award in 2024 with Responsive.
Disclaimer
Date of Birth: 26.03.1985 Sex: Female Nationality: Indian Marital Status: Married Passport: Upon request Languages Known: English, Tamil, and Kannada.
Timeline
Senior Sales Engineer (SR Solution consultant)
Responsive
04.2023 - Current
Sales UK (Assistant Manager)
Mobius 365
01.2021 - 04.2023
Account Manager & Presales Assistant Manager
Mobius 365
01.2017 - 01.2021
Senior System Engineer
Infosys BPO Ltd
02.2008 - 12.2016
Master of Computer Application -
Adhiyamaan College of Engineering
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