Deepa Kini
Senior Service Analyst | Data Analytics | Automation | Client Engagement
Mumbai
Summary
Accomplished Senior Service Analyst with 7+ years of experience leading data-driven projects, enhancing business intelligence solutions, and fostering strong client relationships. Leveraging expertise in SQL, Power BI, Power Automate, and Python to optimize data workflows, automate processes, and deliver actionable insights. Proficient in end-to-end data analysis, process automation, and problem-solving to ensure operational efficiency and drive business growth.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Senior Service Analyst
Tricon Infotech
07.2024 - Current
- Spearhead end-to-end project management, from data acquisition to business insight generation
- Engage directly with clients to facilitate data sharing, validation, and issue resolution
- Develop and deploy automated workflows using Power Automate, improving process efficiency
- Design and implement SQL-driven solutions for robust data management and reporting
- Utilize Power BI to create interactive dashboards that drive strategic decision-making
- Conduct root cause analysis and bug fixes to ensure data accuracy and integrity
- Collaborate with cross-functional teams to develop customized solutions that align with business needs
- Collaborated with cross-functional teams to develop strategies for improving overall service quality.
- Championed a culture of continuous improvement within the department by encouraging open dialogue and idea sharing among team members.
Senior Technical Business Analyst
MResult Services Private Limited
10.2021 - 06.2024
- Led data-driven initiatives, leveraging Machine Learning (ML) and Natural Language Processing (NLP) to extract insights
- Managed vendor relationships to ensure timely delivery of high-quality products and services at competitive prices.
- Led cross-functional teams to successful project completion within budget and timeline constraints.
- Facilitated issue resolution during UAT testing phases by coordinating efforts between developers and endusers.
- Evaluated emerging technologies for potential adoption, keeping the organization at the forefront of industry trends.
- Built custom reports to provide valuable insights into key performance metrics for informed decision-making by stakeholders.
- Conducted thorough gap analyses, identifying areas for optimization and enabling targeted improvements.
- Increased team productivity by providing training on new software tools and methodologies.
- Spearheaded data migration projects, ensuring smooth transitions with minimal downtime and data loss.
Data Analyst
Applied Cognition Systems Pvt Ltd., MAHE, Manipal
01.2018 - 09.2021
- Engineered and optimized SQL databases for pharmaceutical applications
- Developed back-end functionalities, ensuring seamless data operations
- Partnered with stakeholders to design and implement data-centric solutions
- Produced monthly reports using advanced Excel spreadsheet functions.
Education
M.E. - Big Data and Data Analytics
Manipal School of Information Science
Manipal, India 01.2018 - 01.2021
B.E. - Computer Science Engineering
Shri Madhwa Vadiraja Institute of Technology And Management Bantakal
07.2013 - 07.2017
Skills
Databases: SQL (MySQL, PostgreSQL, SQL Server)
Data & Business Intelligence: Power BI, Business Intelligence, Data Analysis
Automation & Scripting: Power Automate, Python, Process Automation
Project & Stakeholder Management: Project Management, Stakeholder Management, Service Delivery
Data Quality & Troubleshooting: Data Validation, Quality Assurance, Root Cause Analysis, Bug Fixing
Incident & Process Management: Incident Management, Optimization, ITIL Framework
Tools & Platforms: JIRA, ServiceNow, SLA Management
Achievements And Recognitions
- Best Performer of the Quarter (4x) – Recognized for outstanding contributions at MResult.
- Bravo Award (2x) – Awarded for exceptional project delivery and innovation.
- Pat on the Back Award (6x) – Acknowledged for significant contributions to technical innovation and data analytics.
Certification
Microsoft Power BI – Udemy
Timeline
Senior Service Analyst
Tricon Infotech
07.2024 - Current
Senior Technical Business Analyst
MResult Services Private Limited
10.2021 - 06.2024
Data Analyst
Applied Cognition Systems Pvt Ltd., MAHE, Manipal
01.2018 - 09.2021
M.E. - Big Data and Data Analytics
Manipal School of Information Science
01.2018 - 01.2021
B.E. - Computer Science Engineering
Shri Madhwa Vadiraja Institute of Technology And Management Bantakal
07.2013 - 07.2017