Deepa Kumari
Bengaluru
Summary
Accomplished Network Engineering Consultant with a proven track record at Lumen Technologies, adept in executing network migrations with minimal downtime. Expert in routing & switching, and exceptional at cross-functional collaboration, ensuring operational excellence and efficiency. Skilled in using advanced tools like ServiceNow and BPM, demonstrating a strong blend of technical proficiency and project management capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Engineering Consultant
Lumen Technologies
Bengaluru
10.2023 - 08.2024
- Executed seamless network migrations, ensuring minimal downtime and service disruptions through meticulous pre-migration testing, structured rollback strategies, and phased implementation.
- Managed the disconnect process for decommissioning legacy network devices, ensuring a smooth transition with minimal impact on operations.
- Diagnosed and resolved network disconnect issues during migration projects by leveraging advanced troubleshooting techniques, root cause analysis, and prompt corrective measures.
- Developed detailed network documentation, including migration plans, topology diagrams, disconnect procedures, and post-migration audit reports, ensuring clarity and operational continuity.
- Collaborated cross-functionally with IT, operations, and vendor teams to coordinate the migration and disconnect process effectively, minimizing disruptions, and connectivity issues.
- Conducted post-migration performance analysis to verify network stability, efficiency, and compliance with predefined benchmarks and SLAs.
- Utilized tools like BPM (Business Process Management Portal), OMC (Order Management Console), 3Scape, PRO, and Haystack to streamline migration workflows, automate processes, and enhance operational efficiency.
- Implemented proactive monitoring and alerting mechanisms to detect potential issues early, enabling faster resolution, and reduced network downtime.
Network Engineer
Cisco Systems
Bengaluru
07.2019 - 10.2023
- Expertly managed advanced routing and switching configurations, including BGP, OSPF, VLANs, EtherChannel, and STP, ensuring efficient, reliable, and secure network operations.
- Monitored and optimized network performance using tools like EM7, ServiceNow, and CMSP (EM7 and Splunk), proactively identifying bottlenecks and preventing downtime.
- Troubleshoot complex network issues, minimize downtime and ensure adherence to strict SLAs while leveraging in-depth knowledge of network protocols and troubleshooting tools.
- Partnered with the Technical Assistance Center (TAC) to resolve escalated issues, support high-priority cases, and contribute to knowledge-sharing initiatives.
- Conducted regular network audits and health checks to identify vulnerabilities, ensuring alignment with best practices and security standards.
- Played a key role in migration and upgrade projects, including iOS upgrades, device replacements, and topology redesigns, ensuring minimal disruption and seamless integration.
- Prepared comprehensive documentation, including network diagrams, change requests, and incident reports, to maintain clarity, and ensure smooth handovers.
- Collaborated cross-functionally with clients, project managers, and third-party vendors to deliver successful outcomes and meet organizational goals.
Education
B.Tech - Electronics and Communication Engineering
University College of Engineering and Technology
Hazaribag01.2018
Intermediate - Science Stream
Holy Cross School
Bokaro01.2014
Skills
- BGP
- OSPF
- ARP
- TCP/IP
- ICMP
- VLANs
- STP
- RSTP
- MSTP
- HSRP
- VRRP
Routing & Switching:
Protocols:
- GLBP
- EtherChannel (LACP
- PAgP)
- Diagnose
- Resolve issues
- Optimize network performance
- Migration and Transition: Disconnect Process
- Execution
- Minimal disruption
- ServiceNow, CMSP (EM7 & Splunk), BPM (Business Process Management Portal), OMC (Order Management Console), 3Scape, PRO, and Haystack for efficient operations
Network troubleshooting
Tools:
Certification
- Cisco Certified Network Associate (CCNA), 2019
- Information Technology Infrastructure Library (ITIL), 2021
Projects
1. Colt Technology Services (Lumen Technologies)
- Managed the disconnect process for decommissioning legacy network devices, ensuring smooth transitions and minimal operational impact.
- Led migration initiatives, ensuring seamless transitions with minimal service disruptions through meticulous planning and execution.
2. Entel & Rockwell Automation (Cisco Systems)
- Optimized network performance by fine-tuning BGP and OSPF configurations and effectively managing VLANs and EtherChannel.
- Provided advanced technical support, swiftly diagnosing and resolving complex network issues to ensure uninterrupted operations.
3. Vodafone India (Cisco Systems)
- Leveraged monitoring tools such as ServiceNow, CMSP (EM7 & Splunk) to proactively monitor, analyze, and optimize network performance.
- Rapidly detected and resolved network anomalies, ensuring maximum uptime and system reliability.
Timeline
Network Engineering Consultant
Lumen Technologies
10.2023 - 08.2024
Network Engineer
Cisco Systems
07.2019 - 10.2023
B.Tech - Electronics and Communication Engineering
University College of Engineering and Technology
Intermediate - Science Stream
Holy Cross School
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