DEEPA M
Chennai
Summary
Dynamic Fraud & Risk Analyst with proven expertise at HDFC Bank in detecting and investigating fraud through advanced behavioral analysis and proactive risk management. Skilled in utilizing Flexcube SMS triggers and delivering exceptional customer support, I excel in risk reporting and escalation, ensuring compliance and safeguarding high-value transactions.
Overview
3
3
years of professional experience
Work History
Fraud & Risk Analyst
HDFC Bank
Chennai
11.2023 - Current
- Investigated potential fraud on Netbanking accounts using PRM (Proactive Risk Manager).
- Analyzed behavior-based and rule-based triggers to block accounts with suspect activity.
- Responded to fraud-related client inquiries via email and phone to resolve concerns.
- Initiated field investigations for high-risk cases and documented findings.
- Marked red flags in PRM and created fraud reports for escalated cases.
- Ensured smooth handling of government-related customer profiles and high-value transactions.
KYC Analyst
Credential Business Solutions
Chennai
07.2022 - 09.2023
- Reviewed and validated customer KYC documentation with accuracy.
- Entered and maintained customer application data across internal platforms.
- Verified employment and business details using government websites.
- Screened applications based on triggers to detect potential fraud.
- Supported compliance with KYC regulations and contributed to internal reporting.
Education
Bachelor of Commerce (B.Com) - General
Dhanraj Baid Jain College
01.2021
Skills
- Fraud detection and investigation
- Proactive risk management
- Flexcube SMS trigger
- Microsoft Office suite
- Government income tax portal
- Customer support via phone and email
- Risk reporting and escalation
- Behavioral pattern analysis
Timeline
Fraud & Risk Analyst
HDFC Bank
11.2023 - Current
KYC Analyst
Credential Business Solutions
07.2022 - 09.2023
Bachelor of Commerce (B.Com) - General
Dhanraj Baid Jain College
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