Summary
Work History
Education
Skills
Languages
Timeline
Generic

Akhilesh Singh

Prayagraj

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Work History

Assistant Manager

Reliance Industries Ltd.
08.2013
  • Monitor sales figures vis-à-vis plan/forecast and interpret shrinkage on floor
  • Manage the sales and special/periodic promotional offers, point-of-purchase promotional materials, and stock turns for the category
  • Work closely with buying team to ensure 100% fill rate
  • Ensure effective stock and visual to optimize the store display stock and back-store inventory to increase the trends to facilitate inventory planning along with the Sales Manager/Buyer
  • Provide industry leading services and technical support to enhance Customer satisfaction
  • Identify present market demands to establish effective service quality to increase customer satisfaction
  • Resolve customer escalations for service quality
  • Analyze mark-downs (discounts & best offers) and communicate with vendor for the liquidation of outdated stock in store inventory.

Education

MBA (Master of Business Administration) - Specialization- Marketing

SHIATS (Sam Higginbottom University of Agriculture
01.2018

CCC Certification -

DOEACC Society
01.2014

CCNA CISCO certification -

01.2013

Computer Hardware & Networking Diploma -

Jetking
01.2011

PGDCA Post Graduate Diploma - Computer Application

PTU University
01.2010

BA (Bachelor of Arts) -

Purvanchal University
01.2009

Skills

  • Retail/Brand Management
  • Performance Improvement
  • Account Management
  • Service Level Agreements
  • Performance Management
  • Team Development & Management
  • KEY RESULT AREAS
  • Brand/Material Management: Formulating retail sales goals and developing business plans for the achievement of these goals Generating reports to update the top management Assessing and heading end to end projects Formulating operational goals and developing business plans for attaining these goals Monitoring the SLA’s and KPI’s for the process, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level
  • Process Management: Streamlining overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Negotiating contract terms with internal and external business partners/clients Reviewing and updating existing contracts and ensuring that employees understand and comply with company contracts Ensuring all deadlines and conditions described on contracts are met
  • Client Servicing: Identifying improvement areas based on client feedbacks & implementing effective measures to maximize customer satisfaction Streamlining the process – setting and maintaining Critical to Quality (CTQ), Critical to Process (CTP) targets for the process Managing uniformity in the process understanding at the client’s and the organization’s end
  • Employee Scheduling
  • Sales monitoring
  • Cost Reduction
  • Product and service knowledge
  • Operations Management
  • Staff Training and Development
  • Sales Growth
  • Marketing knowledge
  • Business Administration
  • Employee engagement
  • Sales Strategies
  • Team motivation
  • Retail Operations
  • Process Improvement
  • Problem-Solving
  • Organizational Skills
  • Excellent Communication

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Assistant Manager

Reliance Industries Ltd.
08.2013

MBA (Master of Business Administration) - Specialization- Marketing

SHIATS (Sam Higginbottom University of Agriculture

CCC Certification -

DOEACC Society

CCNA CISCO certification -

Computer Hardware & Networking Diploma -

Jetking

PGDCA Post Graduate Diploma - Computer Application

PTU University

BA (Bachelor of Arts) -

Purvanchal University

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Akhilesh Singh