DEEPA NIRANJAN
Chennai
Summary
Detail-orientated Deputy manager adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
15
15
years of professional experience
Work History
Deputy Manager Customer Success -
Mogli Labs (India) Pvt Ltd
Chennai
01.2022 - 02.2024
- Company Overview: B2B Enterprise.
- Responsible for post-sales activity until order fulfillment, payment delivery (O2C) (Saint-Gobain, Hanon, JK Tyre, Brakes, IP Rings).
- Conducted weekly account reviews with the internal team to ensure customer delight.
- Achieved a 95% satisfaction rating among all managed accounts through regular communication and feedback loops.
- Acted as the single point of contact for assigned accounts, developing and maintaining strong relationships with customers.
- Collaborated with sales, finance, sourcing, warehouse, supplier , runner and other departments to resolve customer issues.
- Prepared a monthly progress report on overdue items, OTIF, returns, and POD pendency.
- Maintaining inventory for specific consumable items.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Effective management of material delivery through both WH and supplier to the customer end.
- Handled more than 1,000 line items and a value of 2 crore in a month.
- Handled orders using software such as SCM, EOC, and EMS.
- Ensure on-time delivery through supplier and logistics coordination.
- Real-time order visibility to customers through ETA communication.
- Consistency in ensuring OTIF is greater than 90%.
- 100% POD compliance for all orders, and AR follow-ups.
- Return: TAT adherence of 90%.
- Responsible for promptly responding to ticket inquiries within two hours of their arrival (Fresh Service).
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Achievement: Promoted to Deputy Manager in a year of service.
Sr. Executive - Customer Care
Chennai Poly Pack
04.2021 - 12.2021
- Company Overview: Packaging Materials.
- Handled approximately 350 customers from 4 units on a regular basis (Foam, Bubble, LD, Consumables).
- Responsible for post-sale activity until dispatch.
- Acts as a link between the customer and the production department.
- Responsible for assigning the order to the production department to avoid delays in initiating production.
- On a daily basis, I will make sure to have a review of pending orders with the production department to ensure smooth transactions.
- Responsible for addressing incoming queries from customers (dispatch, open PO quantity, payments, invoice issues, quality issues, schedules).
- Addressed customer complaints and followed up to determine if the issue was resolved.
- Provided feedback from the customers to the management for improving the services.
- Provided monthly reports to the management, detailing the customer-wise performance and success of the team.
- Responsible for payment follow-up and collection targets.
- Responsible for invoice acknowledgment and logistics-related queries.
- To achieve the daily sales target, I need to coordinate with the internal team, such as finance, logistics, and production.
- Handled walk-in customers and increased customer retention by servicing with customer delight.
- Responsible for getting the schedule of orders on time from the customers.
- Packaging Materials
Purchase & Stores Officer
Super Auto Forge
05.2018 - 01.2019
- Handled purchase and stores of Nerkundram Plant.
- Responsible for order processing, vendor follow-up, vendor payments, and stock maintenance.
- Responsible for maintaining stock according to material resource planning (MRP) for various manufacturing processes (A, B, and C class, and packaging materials).
- Worked closely with departmental managers to help create accurate budgets.
- Record of purchases of all types of supplies, and responsible for their payment on the due date.
- Maintaining necessary records with accurate information and always followed the FIFO method of issuing.
- Responsible for GRN, GIN, and DC entries through SAP.
- Managed inventory levels by conducting regular stock checks and restocking when necessary.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Purchase Executive Officer
Indus Towers Ltd
Chennai
03.2010 - 04.2013
- Heading: Vendor Helpdesk for the Circle.
- Monitoring & controlling service contracts periodically for renewals & extensions
- Planning & replenishing A class material for the project & maintenance requirement
- Monitoring the material movement & updating the dispatch status to project managers
- Responsible for collecting vendor's SOA (statement of accounts), and completing sign off after reconciliation by Finance
- Coordinating with Finance department and fulfilling statutory requirements for vendors to issue C forms
- WCT & TDS certificates in time
- Responsible for on time payment against vendor invoices
- Coordinating with internal users & IT department for ERP related issues
- SPOC to vendors for all payment related queries
- Receiving purchase requests from user department and placing orders to registered suppliers
- Maintaining & Tracking of Capex & Opex approved budget vs Expense
- Vendor code creation and documentation
- Handling Open PO issues
Executive - Front Desk
Indus Towers Ltd
Chennai
02.2009 - 03.2010
- Monitoring the stock level of stationery items & replenishing the same periodically
- Facilitating business travels by organizing cab, travel & hotel booking
- Coordinating with admin vendors to complete office maintenance activity
- Assigning & communicating the discussion hall, conference hall & VC hall based on the employee requirement
- Facilitating the new joiners in the circle till their comfortable induction
- MIS in charge for employee attendance, reimbursements, canteen deductions and other payroll inputs
- Payment processing for admin vendor bills
- Actively participated in the event management activities for the circle
- Achievement: Moved into Direct Roll of Indus based on my performance
Education
AMIE - Electronic and communication engineering
IIE Institution
Delhi06-2024
Diploma - Electronics & Communication Engineering
Vellaichamy Nadar Polytechnic
Virudhunagar03-2003
Some College (No Degree) - German Language Course (A1 Level – In Progress)
Goethe Institute
trueSkills
- Customer relationship management (CRM)
- Vendor relationship management
- Purchasing and planning
- Workload management
- Team leadership
- Operations management
- Decision-making capacity
- Contract management
- Supplier negotiation
Accomplishments
- Promoted to DM within a year of service at Mogli Labs India Pvt Ltd
- Recognized by management and given the 'Prathiba Award' for adhering to all TAT requirements, Mogli Labs India Pvt Ltd
- Promoted to an on-roll position within a year of service at Indus Towers Limited
Languages
- English
- Tamil
- German
References
References available upon request.
Timeline
Deputy Manager Customer Success -
Mogli Labs (India) Pvt Ltd
01.2022 - 02.2024
Sr. Executive - Customer Care
Chennai Poly Pack
04.2021 - 12.2021
Purchase & Stores Officer
Super Auto Forge
05.2018 - 01.2019
Purchase Executive Officer
Indus Towers Ltd
03.2010 - 04.2013
Executive - Front Desk
Indus Towers Ltd
02.2009 - 03.2010
AMIE - Electronic and communication engineering
IIE Institution
Diploma - Electronics & Communication Engineering
Vellaichamy Nadar Polytechnic
Some College (No Degree) - German Language Course (A1 Level – In Progress)
Goethe Institute
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