Nitin Tike
Mumbai
Summary
Director Transitions with 22 plus years of experience in BPO, Telecom, BFSI, Ecom domain. Highly organized, methodical with a eye for detail. Skilled at overseeing daily milestones across high-performance teams. Managing internal requests for changes and facilitating approved transition processes such as new logo, Existing process ramp-ups, new infra creation process migration etc. Gifted at meeting tight deadlines, driving business opportunities and working well in teams based environments.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Consultant (Transitions)
WNS Global Services
08.2024 - Current
- Managing end to end transitions for international clients.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Planned, designed, and scheduled phases for large projects.
- Exceeded customer requirements with accurate and deliverable solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
Director Transitions
Teleperformance Global Services India Ltd
02.2016 - 08.2024
- Managed 100 plus end to end process transitions for India business
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Senior Manager Transitions
Web Date Systems Pvt Ltd
03.2014 - 01.2016
- Overall Transition Project Planning: Design and implementation of process as per client's requirement
- Setting up time lines, project governance, project monitoring and tracking, status reporting
- Managing process related Risks during implementation stage and provide mitigation
- Risk & issue management
- Maintaining excellent client relationship
- Ensuring scope of the services to be transitioned and the SLAs are clearly understood by every stakeholder
- A team player
Operations Transitions
3i Infotech BPO LTD
07.2009 - 02.2014
- Managing end to end process transitions
- Designing and implementing processes as per client requirements
- Setting up time lines, project governance, project monitoring and tracking, status reporting
- Risk and issue management
- Ensure that the scope of the services to be transitioned and the SALs expected from the service delivery are clearly understood and agreed upon by all the stakeholders
- Establish the role and responsibilities of all the parties involved in the transition and subsequent service delivery
- Transitions managed for Major telecom service provider, Insurance and Banking clients
Manager Innovation
3i Infotech BPO Ltd
01.2009 - 07.2009
Software & Sales Advisor
Exchange Group
03.2008 - 09.2008
- Company Overview: London, UK
- London, UK
Operations In-charge
Delta Services (India) Pvt Ltd
08.2003 - 09.2006
Team Leader
Onicra Credit Rating India Pvt Ltd
01.2002 - 07.2003
Education
MBA - Operation and Strategic Management
University of Sheffield
09.2006 - 10.2007
BSc - Botany
Mumbai University
01.1998 - 01.2001
Skills
Project Management
Risk Management
Stakeholder Management
Change Management
Strategy & Planning
Certification
Prince2 Practitioner, 08/01/21
Personal Information
- Date of Birth: 09/24/77
- Gender: Male
- Nationality: Indian
Timeline
Senior Consultant (Transitions)
WNS Global Services
08.2024 - Current
Director Transitions
Teleperformance Global Services India Ltd
02.2016 - 08.2024
Senior Manager Transitions
Web Date Systems Pvt Ltd
03.2014 - 01.2016
Operations Transitions
3i Infotech BPO LTD
07.2009 - 02.2014
Manager Innovation
3i Infotech BPO Ltd
01.2009 - 07.2009
Software & Sales Advisor
Exchange Group
03.2008 - 09.2008
MBA - Operation and Strategic Management
University of Sheffield
09.2006 - 10.2007
Operations In-charge
Delta Services (India) Pvt Ltd
08.2003 - 09.2006
Team Leader
Onicra Credit Rating India Pvt Ltd
01.2002 - 07.2003
BSc - Botany
Mumbai University
01.1998 - 01.2001
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