MS Excel
Deepa Ramachandran
IT Professional - Manager
Pune,Maharashtra
Summary
PMO Manager with over 14 years of successful experience in Project / Program Management, Process Excellence, Quality Management and Test Management. Recognized consistently for performance excellence and contributions to success in the projects worked in.
Exposure to the following domains – Insurance, Banking, Telecom and Life Sciences and Healthcare.
Worked with clients from the following geographical regions – US, UK, Europe and Domestic market (India).
Overview
5
5
Languages
6
6
Certifications
6
6
years of post-secondary education
14
14
years of professional experience
Work History
PMO Manager
FIS
Pune, Maharashtra
2017.07 - Current
- Handling Project Management and Service Delivery Management for the Portfolio having 270+ team members.
- Developing and implementing performance improvement strategies and plans to promote continuous improvement using Lean Six Sigma, Agile, Kaizen methodologies and Statistical Process Control (SPC) tools. Mentored by the Leader of the Lean IT Team for the same.
- Advising and leading the team on the Service Improvement Plan's (SIP) with deliberation, leadership and strategic planning.
- Managing Quality Assurance for the program.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Driving the effective governance of the Program.
- Training, mentoring, managing and motivating 30 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Used Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Visio, SharePoint and other software tools to create documents and other communications.
- Creating Management Dashboards using Power BI as a Data Visualization tool.
- Working with the Senior Management for successful completion of External Audits.
Quality Lead
Microland
Bangalore, Karnataka
2015.09 - 2017.01
- Handled a portfolio of 8 customers.
- Implemented the ITIL Framework in the projects.
- Created the Process Design for my portfolio of customers, defining the metrics and ensuring that these are captured and reported.
- Planned the trainings for my team and the account team and also conduct periodic trainings on Quality Management System (QMS) awareness to evangelize and institutionalize best practices for my portfolio of 8 customers.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Adapted procedures to mitigate issues and improve deficiencies.
- Conducted project readiness and ensured successful assessment of the program for the ISO 27001:2013 and ISO 20000-1:2011 frameworks.
- Provided guidance and mentoring to less-experienced staff of 5+ members.
Project Manager
TCS
Bangalore, Karnataka
2006.12 - 2015.01
- Project Manager in a Matrix Organization structure in an portfolio of initiatives having 700+ associates.
- Successful handled of a complex portfolio of change, including Budgeting, Delivery Scheduling, Release Management and Resource Management.
- Managed and delivered Project scope in a business that is undergoing a high degree of organizational and strategic change.
- The projects following SDLC methodology and Waterfall model, were planned and tracked to closure using the Microsoft Project Planner tool.
- Established and ensured effective execution of the PMP principles and also the Project Management processes, procedures and tools to allow successful delivery of the projects.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Reported regularly to managers on project budget, progress and technical problems.
- Proactively identifying project risks, issues, assumptions and dependencies, and escalating to the Delivery Manager as appropriate to ensure project delivery. Used FMEA framework for Risk Management.
- Drove the implementation of Quality Management System (QMS) specific to the organization and ISO 9001 principles in the projects handled.
- Was part of the team that worked closely with the Software Engineering Process Group (SEPG) team for the successful completion CMMI Svc 1.3 Assessment of our program.
- As a company certified Process Auditor, completed innumerable Process Audits for the ISO 9001:2008 framework.
Quality Manager
TCS
Bangalore, Karnataka
- Drove adherence to the Quality Management System (QMS) and ISO 9001:2008 principles in the account of 200+ team members.
- Prepared project specific documents and client specific reports.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Responsible for getting Customer Satisfaction Survey from the client.
- Facilitated Project Management Reviews and Audits.
Test Manager
TCS
Mumbai, Maharashtra
- Authored, optimized and maintained well-organized, efficient and successful manual Test Plans and Test Cases for entire team.
- Identified and monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by completing additional tests and providing QA perspective.
- Maintained bug reporting system for all logged faults.
- Coordinated with off-site staff to verify correct use of all test procedures and confirm accurate reporting.
- Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
- Incorporated delivery requirements into planning of testing schedules.
- Kept Test Plans and Test Cases updated with current requirements.
- Created User Manuals and Traceability Matrix.
Project Lead
TCS
Mumbai, Maharashtra
- Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Provided the team of 5+ members, with coaching and direction.
- Monitored project progress, examined risks and set forth contingency plans.
- Produced quality standards, checklists, report templates and processes.
- Implemented Quality Management System (QMS) and ISO 9001:2008 principles in the project.
- Successfully completed Internal ISO 9001:2008 audit for the project.
- Communicated the progress of the project progress to the stakeholders.
- Coordinated customer related activities including acceptance of the deliverables.
- Created, updated and maintained test cases for the application and performed testing of the application.
Senior Analyst
TCS
Mumbai, Maharashtra
- Authored, optimized and maintained well-organized, efficient and successful manual Test Plans, Test Cases and Test Data for the application.
- Performed manual testing on the application.
- Identified, tracked defects with the application and supported developers in resolving problems by completing additional tests.
- Provided documentation for the work accomplished.
Senior Analyst
TCS
Mumbai, Maharashtra
- Performed the Impact assessment for the applications and shared information with appropriate stakeholders.
- Analyzed program data to provide input for key decision making and strategic planning.
- Created project specific reports.
Developer
TCS
Mumbai, Maharashtra
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Designed, developed and implemented the prototype of the application for the Client based on analyzed requirements and understanding of industry technical standards.
- Created Application Workflow Diagrams.
- Captured specifications, testing methods and other information for the project into technical manuals.
- Introduced Agile methodologies and development best practices to division to enhance product development.
Test Analyst
TCS
Mumbai, Maharashtra
- Performed manual testing on the application.
- Identified and tracked defects with the application and supported developers in resolving problems by completing additional tests.
- Compiled findings along with suggested resolutions for development team members.
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
- Collaborated with developers and Project Manager to stay current on product features and intended functionality.
Education
Bachelor of Engineering - Computer Science and Engineering
Jerusalem College of Engineering
Chennai 2002.06 - 2006.05
Std. XII -
Sri Sankara Vidyalaya
Chennai 2001.06 - 2002.05
Std. X -
Sri Sankara Vidyalaya
Chennai 1999.06 - 2000.05
Skills
Project Management
Service Delivery Management
Stakeholder Management
Quality Management
Transition Management
Process Audits
Process Excellence
Lean Six Sigma
Software
MS PowerPoint
MS Word
MS Project Planner
MS Visio
MS SharePoint
MS Power BI
Awards
FIS - Make a Difference - Making a difference at the workplace with my contributions thereby instilling the Guiding Principles of the organization.
FIS - FAIM - Operations / Delivery Excellence.
TCS - Best Team - Ensuring the successful implementation of the complex project in a Matrix organization.
Certification
ISO 27001:2013 Lead Auditor
LinkedIn Trainings and Certifications
- Foundations of The Fourth Industrial Revolution (Industry 4.0) - Jun 2019
- Digital Transformation for Tech Leaders - Jun 2019
- Big Data Foundations: Techniques and Concepts - Jun 2019
- Blockchain: Beyond the Basics - Jun 2019
- Learning Cloud Computing: Core Concepts (2016) - Jun 2019
- Cloud Architecture: Core Concepts (2017) - Jun 2019
- Cloud Architecture: Advanced Concepts - Jun 2019
- Implementing an Information Security Program - Jun 2019
- IoT Foundations: Standards and Ecosystems - Jun 2019
- Machine Learning and AI Foundations: Value Estimations - Jun 2019
- Machine Learning and AI Foundations: Decision Trees - Jun 2019
- Machine Learning & AI: Advanced Decision Trees - Jun 2019
- IoT Foundations: Fundamentals - May 2019
- Agile Development Practices - Apr 2019
- Artificial Intelligence Foundations: Thinking Machines - Apr 2019
- Blockchain Basics - Apr 2019
- Artificial Intelligence for Project Managers - Mar 2019
- RPA, AI, and Cognitive Tech for Leaders - Mar 2019
Timeline
PMO Manager
FIS
2017.07 - Current
Certified Six Sigma Black Belt (CSSBB)
2016-03
Quality Lead
Microland
2015.09 - 2017.01
ITIL Foundation
2012-06
PMP (Project Management Professional)
2012-05
Project Manager
TCS
2006.12 - 2015.01
Bachelor of Engineering - Computer Science and Engineering
Jerusalem College of Engineering
2002.06 - 2006.05
Std. XII -
Sri Sankara Vidyalaya
2001.06 - 2002.05
Std. X -
Sri Sankara Vidyalaya
1999.06 - 2000.05
Test Analyst
TCS
Developer
TCS
Senior Analyst
TCS
Senior Analyst
TCS
Project Lead
TCS
Test Manager
TCS
Quality Manager
TCS