Deepa S
Business Operations Analyst
Bengaluru
Summary
Successful business operations analyst with 6+ year track record in driving sales operational efficiency, process optimization and stakeholder management within diverse industries. Advanced knowledge in analyzing complex data sets, uncovering key insights, and leveraging business intelligence tools and technologies to drive data-driven strategies and improve operational performance.
Overview
6
6
years of professional experience
Work History
Business Operations Analyst II
Microchip Technology
Bengaluru
02.2018 - Current
- Developed user friendly interactive Tableau & Salesforce sales reports and dashboards to provide data backed recommendations to senior management, resulting in increased lead conversion rates by 20%, improved customer engagement and higher ROI on marketing initiatives.
- Oversaw approval of over 700 quotes and freight requests per quarter while ensuring adherence to customer communication protocols, resulting in 96% satisfaction rate.
- Headed and maintained pricing for Business Unit by creating and maintaining reseller price books for contract renewals.
- Partnered with senior sales leaders in streamlining revenue forecasting processes, resulting in 15% increase in forecast accuracy.
- Collaborated with sales, marketing, and finance teams to build Quarterly business review reports to predict market demand and optimize inventory levels for upcoming quarters.
- Streamlined business processes by automating 90% of reporting, reducing manual effort by 65% resulting in improved sales tracking, pipeline management and streamlined customer relationship management.
- Consistently recognized as Top Performer for FY19-23 for exceptional data analysis skills and successful reconstruction of operational processes.
Analyst
Deloitte Support Services India Pvt Ltd
Hyderabad
01.2017 - 01.2018
- Streamlined Issue Architecture (IA) content management by implementing new tagging system, resulting in 40% increase in user engagement.
- Coordinated with cross-functional teams to develop comprehensive training program for IA, resulting in 60% increase in usage and improved client satisfaction ratings.
- Analyzed user data on IA and identified areas for improvement, leading to redesign of website's interface and workflow which resulted in 45% decrease in bounce rates and increased page views by 75%.
Education
Post Graduation Diploma In Management - Marketing | Systems & Operations
05.2014 - 05.2016
Bachelor Of Technology (B. Tech) - Information Technology
06.2010 - 04.2014
Skills
TableauPower BIModel N
Salesforce
Oracle E-Business suite
MS Excel
Noetix WebQuerySQL
MS Project
Workspace Analytics
Core Competencies
- Data analysis & visualization
- Business process optimization
- Ad hoc business reporting
- Pipeline Management
- Competitive & trend analysis
- Stakeholder management
- Data Warehousing
- Revenue Forecasting
- Market Research
- Data Cleansing & manipulation
Timeline
Business Operations Analyst II - Microchip Technology
02.2018 - Current
Analyst - Deloitte Support Services India Pvt Ltd
01.2017 - 01.2018
School of Communication And Management Studies (SCMS) - Post Graduation Diploma In Management, Marketing | Systems & Operations
05.2014 - 05.2016
Mahatma Gandhi University (MGU) - Bachelor Of Technology (B. Tech), Information Technology
06.2010 - 04.2014