DEEPA SAPROO
Gurgaon
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Zeco Munters
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Executive Assistant
Zeco Aircon Ltd
03.2023 - 06.2024
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Add on responsibilities: o2cure
- Managing MD work, update meetings on daily basis.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Obtained signatures for financial documents and internal and external invoices.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Managing travel allowances and attendance for the team members.
- LOI get signed
- Manage all the confidential documents
- Handling MD's travel management
Administration Representative
Pantheon Advisory
03.2007 - 02.2008
- Greeted and assisted customers in person and over the phone.
- Created and maintained customer accounts, accurately entering data into database systems.
- Provided administrative support to management team, including scheduling meetings, preparing reports and filing documents.
- Processed incoming payments via cash, check or credit card.
- Generated invoices according to customer orders.
- Organized office operations and procedures for maximum efficiency.
- Coordinated travel arrangements for staff members as requested.
- Handled confidential information with discretion and care.
- Answered multi-line telephone system, directed calls appropriately and took messages when necessary.
- Maintained office supplies inventory by checking stock levels; ordering supplies as needed.
- Scheduled appointments for customers with sales representatives or other personnel within the organization.
- Developed effective working relationships with other departments in order to ensure smooth operation of business activities.
HR Consultant
Airfel
07.2002 - 08.2004
- Developed and implemented an employee training program to increase job satisfaction.
- Assisted with the development of organizational policies, procedures and standards of conduct.
- Conducted interviews for potential new hires, including screening resumes and conducting reference checks.
- Prepared reports on employee relations issues such as grievances, disciplinary actions, terminations and other personnel matters.
- Created job descriptions for all positions within the organization to ensure proper classification of employees.
- Coordinated onboarding activities for new hires, ensuring that they receive necessary information regarding benefits programs, payroll procedures.
Education
PGDHRM - Human Resources
Symbiosis Centre For Distance Learning
07.2005
Bachelor of Computer Applications - Computer
IGNOU
08.2001
Skills
Back Office Operations
Confidential Correspondence
Detailed Meeting Minutes
Report Preparation
Office Administration Work
Meeting Services
Meeting Minute Taking
Travel Booking Management
Office Coordination
Confidential Document Control
Operations management
Employee scheduling
Timeline
Assistant Manager
Zeco Munters
07.2024 - Current
Executive Assistant
Zeco Aircon Ltd
03.2023 - 06.2024
Administration Representative
Pantheon Advisory
03.2007 - 02.2008
HR Consultant
Airfel
07.2002 - 08.2004
Bachelor of Computer Applications - Computer
IGNOU
PGDHRM - Human Resources
Symbiosis Centre For Distance Learning