Summary
Overview
Work History
Education
Skills
Timeline
Generic
DEEPA SAPROO

DEEPA SAPROO

Gurgaon

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

23
23
years of professional experience

Work History

Assistant Manager

Zeco Munters
07.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Executive Assistant

Zeco Aircon Ltd
03.2023 - 06.2024
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Add on responsibilities: o2cure
  • Managing MD work, update meetings on daily basis.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Obtained signatures for financial documents and internal and external invoices.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Managing travel allowances and attendance for the team members.
  • LOI get signed
  • Manage all the confidential documents
  • Handling MD's travel management

Administration Representative

Pantheon Advisory
03.2007 - 02.2008
  • Greeted and assisted customers in person and over the phone.
  • Created and maintained customer accounts, accurately entering data into database systems.
  • Provided administrative support to management team, including scheduling meetings, preparing reports and filing documents.
  • Processed incoming payments via cash, check or credit card.
  • Generated invoices according to customer orders.
  • Organized office operations and procedures for maximum efficiency.
  • Coordinated travel arrangements for staff members as requested.
  • Handled confidential information with discretion and care.
  • Answered multi-line telephone system, directed calls appropriately and took messages when necessary.
  • Maintained office supplies inventory by checking stock levels; ordering supplies as needed.
  • Scheduled appointments for customers with sales representatives or other personnel within the organization.
  • Developed effective working relationships with other departments in order to ensure smooth operation of business activities.

HR Consultant

Airfel
07.2002 - 08.2004
  • Developed and implemented an employee training program to increase job satisfaction.
  • Assisted with the development of organizational policies, procedures and standards of conduct.
  • Conducted interviews for potential new hires, including screening resumes and conducting reference checks.
  • Prepared reports on employee relations issues such as grievances, disciplinary actions, terminations and other personnel matters.
  • Created job descriptions for all positions within the organization to ensure proper classification of employees.
  • Coordinated onboarding activities for new hires, ensuring that they receive necessary information regarding benefits programs, payroll procedures.

Education

PGDHRM - Human Resources

Symbiosis Centre For Distance Learning
07.2005

Bachelor of Computer Applications - Computer

IGNOU
08.2001

Skills

Back Office Operations

Timeline

Assistant Manager

Zeco Munters
07.2024 - Current

Executive Assistant

Zeco Aircon Ltd
03.2023 - 06.2024

Administration Representative

Pantheon Advisory
03.2007 - 02.2008

HR Consultant

Airfel
07.2002 - 08.2004

Bachelor of Computer Applications - Computer

IGNOU

PGDHRM - Human Resources

Symbiosis Centre For Distance Learning

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DEEPA SAPROO