Deepa Simwal
Fraud verification specialist 1
Mumbai
Summary
With extensive experience in banking sector, challenging and time sensitive workplace, I am highly organized, efficient and proactive. Utilizing my initiative and skills I deliver high quality work consistently while meeting deadlines and maintaining confidentiality with strict adherence to internal rules to processes, and to employment law. I am now looking for a new opportunity where I can apply my skills within an exciting firm with growth prospects.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Fraud Verification Specialist 1
JPMorgan Chase
Mumbai, India
04.2023 - Current
- Working on customer & business credit card applications.
- Reviewing application for fraud characteristics and processing it accordingly.
- Checking tools like customer assist, innovis, lexis nexis, Tsys, secretary of states , Cardflex & Credit bureau report to validate details provided by customer.
- Reviewing documents send by applicants & decision applications accordingly.
- If fraud application or documents found then marking that as fraud application & filling fraud file in Cardplex.
- Taking inbound calls & assisting applicants / third party with their queries.
- Maintaining excel sheet for applications done for the day.
- Asking app count every hour from team & updating manager with same.
- Sending MOM to team after meetings.
- Assisting colleges with process relate queries.
- Sending chase answers update to team.
- Maintained accurate records of all verifications performed, ensuring easy access and retrieval when required by audit or management review
User Acceptance Testing - Citibank
Tata Consultancy Services
Mumbai, India
05.2022 - 1 2023
- Develop extensive validation steps and procedures for complex test case scenarios and documenting for execution steps and results during User Acceptance Testing
- Evaluate current reports processing or streamline whenever is needed by utilizing all technologies on hand, such as Bancs, Jira, Astra, Secore and SFE applications
- Initiating trade in testing environment
- Creating event
- Initiating elections for testing
- Custody testing
- Corporate Actions - making changes as per execution plan
- Raising defects
- Assisting new team members on BAU functions
- Re-testing defects found during testing period.
Citi Bank Back Office Process
Tata Consultancy Services
Mumbai
06.2018 - 04.2022
Citi Bank Sunshine Inbound Process
Tata Consultancy Services
08.2016 - 06.2018
Education
Tilak University
Pune 04.2001 - 04.2019
Hsc - undefined
Mumbai University
SSC - undefined
Mumbai University
Skills
Good verbal and written communication skills
Good collaborative abilities
Knowledge of Jira, Bancs,SFE , Microsoft Office , Cardplex, Tsys, Single lending Desktop (SLD),Customer Assist, Innovis, Lexis Nexis & Secore
Strong project management skills - delivering high quality work under tight timelines Willing to learn, organised, hardworking, dependable & Problem-solving
Certification
ISTQB Certified Tester - Foundation level
Timeline
Fraud Verification Specialist 1
JPMorgan Chase
04.2023 - Current
User Acceptance Testing - Citibank
Tata Consultancy Services
05.2022 - 1 2023
Citi Bank Back Office Process
Tata Consultancy Services
06.2018 - 04.2022
Citi Bank Sunshine Inbound Process
Tata Consultancy Services
08.2016 - 06.2018
Tilak University
04.2001 - 04.2019
Hsc - undefined
Mumbai University
SSC - undefined
Mumbai University