Deepa Solapure
Summary
Experienced professional with strong communication and negotiation skills. Proven ability to build and maintain client relationships, exceed sales targets, and adapt to market changes. Collaborative team player committed to achieving goals and upholding high performance standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Element 14 India Pvt Ltd
10.2020 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Set up new accounts, established customer credit and set up payment methods.
Senior Customer Service Associate
Accenture
09.2018 - 01.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Develop delivery routes and maintain contact with technicians throughout the day
- Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from technicians on the Field.
- Cultivate strong relationships with technicians and customers to reduce the stress that comes with last minute schedule changes
- Monitor any sudden route changes or road construction issues and work with Technicians to establish new routes for timely services.
Senior Insurance Associate
WNS
07.2016 - 09.2018
- Assisted customers facing financial difficulty by creating payment plans and phasing premiums.
- Conducted in-depth client consultations to recommend best-suited products.
- Arranged reinsurance contracts to protect from risk of major claims events.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Contributed to business development efforts by identifying new opportunities and cultivating relationships with prospective clients.
- Reviewed policy applications thoroughly for any discrepancies or inconsistencies before approving or denying coverage requests.
Education
Bachelor of Arts - English Literature
Parvathibai Chowgule College of Arts & Science
06-2016
Honors in Mass Media and Journalism -
Parvatibai Chowgule College of Arts &Science
2016
HSSC -
G.VM's SNJA Higher Secondary School
2013
SSC (Secondary School Certificate) -
A.J De Almeida High School
2010
Skills
- Proficient in verbal and written communication
- Skilled in PowerPoint and Word applications
- Salesforce expertise, Client Portals IBM AS/400 proficiency and Siebel Usage
- Flexibility and knowledge acquisition
- Sales strategy development for diverse markets ( B2B, B2C, Upselling and Cross selling)
- Stock management, Order processing , Quote creation
- Exceptional customer service and attention to detail
Certification
- Customer Service Foundations- LinkedIn Learning
- Customer Service: Problem-Solving and Troubleshooting- LinkedIn Learning
- Customer Service: Handling Abusive Customers- LinkedIn Learning
- Building Rapport with Customers- LinkedIn Learning
Languages
English
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Hindi
Upper intermediate (B2)
Kannada
Upper intermediate (B2)
Konkani
Upper intermediate (B2)
Timeline
Inside Sales Representative
Element 14 India Pvt Ltd
10.2020 - Current
Senior Customer Service Associate
Accenture
09.2018 - 01.2020
Senior Insurance Associate
WNS
07.2016 - 09.2018
SSC (Secondary School Certificate) -
A.J De Almeida High School
Bachelor of Arts - English Literature
Parvathibai Chowgule College of Arts & Science
Honors in Mass Media and Journalism -
Parvatibai Chowgule College of Arts &Science
HSSC -
G.VM's SNJA Higher Secondary School
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