Deepa Talwar

• Improved team efficiency by implementing streamlined processes and communication strategies.
• Enhanced team collaboration with regular progress meetings and open communication channels.
• Provided consistent feedback, coaching, and support for team members, promoting professional growth.
• Conducted comprehensive evaluations of team member's performance, providing constructive feedback for improvement.
• Maintained clear lines of communication with senior leadership regarding process status updates and potential issues requiring attention.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

· Conduct thorough credit investigations for fraud prevention and report clarity.

· Attain early certification with a flawless compliance record.

· Excel as Job Content Coach, successfully trained the FRAP batches.

· Provide targeted feedback and foster a customer-centric environment.

· Ensure accountability for service and quality in Fraud Protection accounts.

· Drive performance across Fraud processes through coaching and feedback.

· Collaborate on strategies with support functions for aligned business goals.

· Manage day-to-day administrative tasks with expert knowledge of FRAP procedures.

• Established and managed accounts on a multicurrency platform, ensuring seamless operations.
• Addressed financial queries related to missing payments, collaborating with the internal Reconciliation Team and HSBC Bank Partners for settlement status.
• Mentored new hires, offering operational support in the On Job Training(OJT) batch, encompassing end-to-end case processing and sampling.
• Played a pivotal role in documenting ECCO articles for procedures, contributing to process clarity and efficiency.
• Managed escalations within the process, ensuring strict adherence to timelines for resolution.