Years of professional experience
Deepa Thomas
Learning & Organizational Development - Experience Designer, Manager, Content Developer, Facilitator
Cochin
Summary
Proactive and Passionate Learning and Organizational Development (L&OD) manager with more than 9 years of experience in Healthcare & L&D Consultancies. Is passionate about unleashing the transformative power of training and development. Demonstrated expertise in analyzing learning needs, devising tailored learning solutions, and securing stakeholder alignment. Adept at driving exceptional customer experiences through behavioral training for customer-facing associates and empowering employees to achieve peak performance. Possesses strong analytical acumen and problem-solving skills, consistently applying best practices to drive organizational growth and success.
Overview
9
9
7
7
Certifications
4
4
Years of experience leading L&OD
Work History
Manager – Learning & Organizational Development
Aster DM Healthcare
10.2018 - Current
- Drove implementation, adoption, and quality adherence of L&OD initiatives within Aster Hospitals, India
- Managed & trained team members spread across Aster India
- Programs facilitated include - Train the Trainer, Coaching Skills for Managers, Leadership & Managerial Skills, Personal Effectiveness for High Potential
- Designed, developed, managed and facilitated learning journeys for participants that lasted over 3 months on areas such as Train-the-Trainer and Personal Effectiveness
- Conducted Talent Review discussions for executive leaders to assess potential and performance of team members and create succession slates for each hospital and India Corporate Office
- Identified training needs across India, developed learning calendar and ensured adherence
- Facilitated successful cross-unit & vertical developmental projects within the HR fraternity of Aster India
- Ensured compliance with healthcare industry regulations and legal requirements by implementing comprehensive policies and training programs for employees.
- Developed POSH (Prevention of Sexual Harassment) related awareness programs and communication; part of IC committee of Aster India
- Spearheaded awareness campaigns and employee engagement initiatives such as employee benefits awareness, Talent contests for India
- Managed L&OD budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering pipeline of future leaders within the organization.
- Cultivated partnerships with external stakeholders to facilitate role & function specific learning programs for employees
Assistant Manager - Learning and Development
Aster Medcity
10.2017 - 10.2018
- Trained new-hires on Aster Culture, Values, Brand Service Standards & Hospital Compliance Practices
- Conducted job observations for different departments and facilitated performance improvement of associates along with department leads; conducted individual coaching interventions
- Identified training needs through forms and interviews to capture feedback from team leaders and managers; Analyzed data to prepare the Annual Learning Calendar
- Created a Competency Framework for Front-Line Staff across three job levels; developed Behaviorally Anchored Rating Scales (BARS) & Behavioral Event Interview (BEI) questions for all 3 levels for identified competencies
- Created a Communication Template to be used by technicians & care coordinators at all customer touchpoints in the Radiology department; trained and coached technicians to adhere to the protocols
- Developed and facilitated training on Professional Communication training for customer facing professionals at Aster Medcity. Program included E-mail, Telephonic and Inter-personal communication.
- Digitized the training records of Aster Medcity to a learning tracker to effectively manage employee learning records
- Digitized feedback collection for all trainings at Aster Medcity
Analyst - Behavioral Assessments
Thomas Assessments Pvt. Ltd.
10.2014 - 10.2015
- Created customized tools for Development & Assessment Centres according to the industry, competency framework, job role and managerial level of participants
- Designed case studies, role-plays, Behavior-Event Interviews and group games based on the competency skill matrix designed for each company
- Planned and facilitated Development Centres; Coordinated participants’ efforts with the flow of activities demanded from the program plan
- Reported participants’ responses and Senior Assessors’ observations after the Development Centre
- Created Individual Feedback reports for participants on all identified competencies which were based on the participants’ performance and behavior as observed during the Development Centre
Senior HR & Corporate Relations Executive
Middle Earth HR
04.2013 - 10.2014
- Created the Quarterly L&D Plan through appraisal inputs and data collected through Training Need Analysis
- End-to-end coordination of corporate training programs for clients
- Designed & facilitated Internal training on Communication Skills and Company Product Knowledge
- Instructional Designer for the HR Analytics training program curriculum
- Responsible for Employee Communication regarding organizational changes/announcements
- Managed Corporate Communication including Branding initiatives - creating & publishing corporate newsletter, management & posting of company updates in social media pages and successfully nominating company & its training programs for HR Awards
- Responsible for running the 1st & 2nd phase TNA for clients to understand the requirement & the scope; Managed the entire project and client relationship including drafting of proposals with clear deliverables & costing, finalizing dates, sourcing the faculty & obtaining approvals, customizing the program content as per agreed deliverables, ensuring timely project completion and collection of feedback
- Assisted in running HR conferences & forums. Responsibilities entailed sourcing & invitation of chief guest/ panel members (CEO/ Head HR/ VP, AVP cadre), managing the event participant list and the guest registration desk
Education
PGDM - HR & Marketing
Ragagiri Business School
Kochi, India 04.2011 - 03.2013
Bachelor of Business Administration -
Kodaikanal Christian College
Kodaikanal, India 04.2008 - 03.2011
Certification
BELBIN Accredited Team Roles Certification
Timeline
BELBIN Accredited Team Roles Certification
09-2023
Aster Wellbeing Champion: First Responder training for Psychological Aid
03-2023
Strategic Planning & Execution in Healthcare - Aster Health Academy
02-2023
POSH TTT Certification – SkillDeck
07-2022
Dale Carnegie Certification on Training Excellence
03-2022
Manager – Learning & Organizational Development
Aster DM Healthcare
10.2018 - Current
Assistant Manager - Learning and Development
Aster Medcity
10.2017 - 10.2018
XLRI Certified Professional in HRM
07-2017
Analyst - Behavioral Assessments
Thomas Assessments Pvt. Ltd.
10.2014 - 10.2015
CAMI Certified L&D Manager
10-2014
Senior HR & Corporate Relations Executive
Middle Earth HR
04.2013 - 10.2014
PGDM - HR & Marketing
Ragagiri Business School
04.2011 - 03.2013
Bachelor of Business Administration -
Kodaikanal Christian College
04.2008 - 03.2011
Similar Profiles
RAJASEKAR B SRAJASEKAR B S
ASSISTANT MANAGER – BIOMEDICAL DEPARTMENT at ASTER CLINICAL LAB LLP (ASTER DM HEALTHCARE)ASSISTANT MANAGER – BIOMEDICAL DEPARTMENT at ASTER CLINICAL LAB LLP (ASTER DM HEALTHCARE)
Shiju K NShiju K N
PROCUREMENT EXECUTIVE at Aster DM Healthcare Limited (Aster Medcity Hospital)PROCUREMENT EXECUTIVE at Aster DM Healthcare Limited (Aster Medcity Hospital)
Jayalakshmi GajendranJayalakshmi Gajendran
Submission/Resubmission Officer - Coding at Aster DM HealthcareSubmission/Resubmission Officer - Coding at Aster DM Healthcare
ROA SAGHAYROONROA SAGHAYROON
Business Development Manager at Aster DM HealthcareBusiness Development Manager at Aster DM Healthcare
VILAS VARGHESE T.VILAS VARGHESE T.
Cluster Head – Kerala,Pondicherry and Tamilnadu at Bacardi India Pvt LtdCluster Head – Kerala,Pondicherry and Tamilnadu at Bacardi India Pvt Ltd