Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Languages
Personal Information
Timeline
Generic
Deepa TP

Deepa TP

Dubai

Summary

Dynamic Corporate Travel Management Expert with 15+ years of experience in strategic coordination, cost optimization, and executive travel management. Proven expertise in policy development, vendor negotiation, travel budgeting, and managing complex itineraries. Skilled in travel booking platforms, Microsoft Office, and providing 24/7 support. Dedicated to delivering exceptional service, cost-saving solutions, and continuous process improvements.

Overview

11
11
years of professional experience

Work History

Senior Travel Coordinator

Al Futtaim Group
Dubai
06.2024 - 12.2024
  • Regularly updated travel policies to improve efficiency, enhance cost savings, and ensure compliance with corporate standards.
  • Developed and maintained strategic relationships with key travel vendors, successfully negotiated contracts to secure optimal terms, and deliver maximum value.
  • Led training programs for Executive Assistants on travel policies and travel management tools, ensuring full compliance and understanding.
  • Resolved outstanding payment issues with vendors, implementing efficient solutions to clear payments, and maintain strong supplier relationships.
  • Introduced and implemented the first-ever employee travel safety program at Al Futtaim Group, ensuring enhanced safety protocols and risk management for all business travelers.

Senior Travel Coordinator & Department Manager

Ellington Properties
10.2018 - 05.2024
  • Spearheaded travel operations at Ellington Properties and their sister concerns, and led the corporate travel management function to optimize travel efficiency and achieve significant cost savings.
  • Collaborated with internal stakeholders to assess travel requirements and preferences, delivering seamless travel experiences for employees and senior management.
  • Monitored travel budgets and optimized cost efficiency, ensuring effective management of event logistics, flight, hotel, transportation, visa assistance, and related services.
  • Proficient in travel procurement and vendor management, I successfully negotiated favorable terms with global suppliers and hotels to enhance service quality and reduce costs.
  • Introduced and implemented the first-ever Employee Travel Safety program at Ellington Properties, ensuring enhanced safety protocols, and risk management for all business travelers.
  • Standardized the Corporate Travel Management department by implementing the travel policy.
  • Managed global event logistics, overseeing all aspects of event planning and coordination worldwide.
  • Ensured timely payment processing, maintaining accuracy, and adherence to payment deadlines.
  • Monitored refund processes and ensured the timely settlement of refunds.
  • Ensured round-the-clock employee assistance.

Senior Travel Consultant & Reservation Officer-

Al Naboodah Travel LLC
Dubai
03.2018 - 10.2018
  • Assisted clients with flight and hotel bookings, travel insurance, and other travel-related services, ensuring seamless and efficient travel arrangements.
  • Expertly managed re-issue and refund processes, ensuring prompt resolution and maintaining high client satisfaction.
  • Resolved complex travel issues through proactive troubleshooting and effective problem-solving, delivering timely solutions to urgent client requests.

Operations Consultant

Holiday Factory
Dubai
09.2016 - 01.2018
  • Developed comprehensive international travel packages that included hotels, airlines, and transfers, ensuring high-quality service, and full compliance with industry standards.
  • Negotiated cost-effective agreements with international suppliers and hotels to improve service quality and reduce expenses.

Reservations & Ticketing Officer

Etihad Airways
Calicut
11.2013 - 08.2016
  • Managed the Etihad Airways Reservation Office single-handedly, overseeing all aspects of operations, administration, sales coordination, and travel agency promotions, including the Etihad Super Seller Program for India. Delivered exceptional customer service, and handled travel coordination to ensure seamless operations and high-quality service.
  • Provided exceptional customer service to both internal and external clients, while proactively controlling Global Distribution System (GDS) wastage costs, and demonstrating a strong focus on cost efficiency.

Education

Bachelor of Computer Science -

CMS College of Science and Commerce
03.2007

Masters in Tourism Administration -

GARDEN CITY COLLEGE
05.2009

Skills

  • Customer Service Orientation
  • Knowledge of International Travel Documentation
  • Problem-Solving Skills
  • Strong Organizational Skills
  • Excellent Communication Skills
  • Expertise in Travel Coordination
  • Corporate Travel Management Experience
  • Annual Budgeting Expertise

Additional Information

  • I have also worked with American Express and Air India in various centric roles from 2009 to 2013

Accomplishments

  • Top Performer Award, Ellington Properties, 01/01/24
  • Best Performer Award, Ellington Properties, 11/01/22

Languages

  • English
  • Malayalam
  • Hindi
  • Tamil

Personal Information

Nationality: Indian

Driving License : India and UAE

Timeline

Senior Travel Coordinator

Al Futtaim Group
06.2024 - 12.2024

Senior Travel Coordinator & Department Manager

Ellington Properties
10.2018 - 05.2024

Senior Travel Consultant & Reservation Officer-

Al Naboodah Travel LLC
03.2018 - 10.2018

Operations Consultant

Holiday Factory
09.2016 - 01.2018

Reservations & Ticketing Officer

Etihad Airways
11.2013 - 08.2016

Bachelor of Computer Science -

CMS College of Science and Commerce

Masters in Tourism Administration -

GARDEN CITY COLLEGE

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Deepa TP