DEEPA VAIDANDE

• Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Cross-trained and provided backup support for organizational leadership.
• Cross-trained and backed up other customer service managers.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved accounting, service and delivery concerns.
• Investigated and resolved customer inquiries and complaints quickly
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems

• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Handling queries
• Explaining the bills
• Taking payments
• Upselling various products (Sales)
• Promoted to Handle Escalation calls and Manage Complaints calls and Also Manage Escalation Emails and Web Chats.
• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Produced and implemented customer satisfaction guarantee
• Assisted customers with opening accounts and signing up for new services.
• Conducted training and mentored team members to promote productivity and commitment to friendly service

● Handling calls of Citibank PERSONAL LOANS (UAE)

● Arranging documents

• ● Handling salary transfer loans
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Implemented data-driven decision-making to optimize pricing strategies, yielding higher profit margins on key product lines.
• Proven ability to learn quickly and adapt to new situations.
• Resolved problems, improved operations and provided exceptional service.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.

● Handling calls of Citibank Credit cards (UK)

● Handling queries ,Handling queries, Explaining the bills, Taking payments , Upselling various products

• Informed customers of product, price and policy changes to educate on issues and resolve concerns.
• Established strong rapport with customers, fostering long-term relationships and repeat business.
• Implemented and developed customer service training processes.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.
• Streamlined customer service processes for increased efficiency and improved response times.
• Cross-trained and provided backup support for organizational leadership.

● Handling Calls for 3 Mobile Services (Australia)

● Taking payments

• Maintained relationships with customers to maximize sales opportunities.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Greeted customers and offered assistance for increased customer satisfaction.
• ● Handling billing and handset related queries
• Managed customer relations through communication and helpful interactions.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

• ● Handling billing and handset related queriesIdentified and communicated customer needs to supply chain capacity and quality teams.
• Delivered services to customer locations within specific timeframes.
• Learned and adapted quickly to new technology and software applications.
• Applied effective time management techniques to meet tight deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.
• Provided professional services and support in a dynamic work environment.

• Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Maintained appropriate filing of personal and professional documentation.
• Answered high volume of phone calls and email inquiries.
• Served as point of contact between clients and managerial staff.
• Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
• Filed paperwork and organized computer-based information.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Improved office efficiency with thorough organization of files and documents, both physical and digital.
• Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.

● Media Monitoring

• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Volunteered to help with special projects of varying degrees of complexity.
• Scheduled office meetings and client appointments for staff teams.
• Managed department budgets and generated financial reports for management review.
• Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.