Summary
Overview
Work History
Education
Skills
Professionalexperience
Channelmanagercobrandcreditcards
Channelpartnermanagement - Responsibilities
Performancemanagementreporting - Responsibilities
Crossfunctionalcollaboration - Responsibilities
Marketanalysiscompetitivebenchmarking - Responsibilities
Managersalesretailassetsautoloanscreditunderwritingpersonalloans
Managercustomercare
Manageradministrationhr
Srteleconsultant
Executiveinguestrelationship
Maritalstatus
Professional Highlights
Languages
Timeline
Generic

DEEPA VALECHA

Summary

Resourceful Channel Sales Manager with many years of diverse industry experience launching and executing channel partnerships that grow businesses. Dynamic relationship-builder and networker with recognized expertise at revolutionizing sales approaches for unprecedented profits. Committed to building unified teams that work together toward common goals.

Overview

21
21
years of professional experience

Work History

Channel Manager – Co Brand Cards

Indusind Bank Limited
- Current

Channel Manager-Co-Brand Credit Cards

INDUSIND BANK
- Current

SR. MANAGER- CUSTOMER CARE

Kataria Automobiles Pvt... Ltd.
01.2010 - 07.2014

MANAGER - ADMINISTRATION & HR

Kataria Automobiles Pvt.. Ltd.
05.2007 - 08.2010

SR. TELE CONSULTANT

TATA TELE SERVICES
02.2006 - 04.2007

EXECUTIVE IN GUEST RELATIONSHIP

HOTEL COMFORT INN SUNSET
01.2004 - 02.2006

Sales Manager –Retail Assets-Auto & PL Credit

HDFC BANK

  • 8 yrs
  • Experience for premium dealership handling entire state operation from sales to aftersales customer support
  • Hands-on experience with telecom sector in direct sales.

  • Managed relationships with key distribution partners (bank & channel partner) to drive credit card sales growth
  • Reviewing all the parameters to take a right decision
  • Up-keeping new amendments and controls to avoid delinquency.

  • Analyzed partner performance and sales data to identify areas for growth and improvement, increasing channel performance by X%
  • Created and maintained KPI dashboards to track channel performance, regularly reporting results to senior leadership.

  • Been a part of IT functions to go live on customer journey on various platforms like WhatsApp/cross sell/campaigns
  • Worked closely with compliance, and risk management teams to ensure adherence to regulations and mitigate risks in partner relationships
  • Coordinated with marketing teams to launch targeted campaigns that boosted awareness and drove new customer acquisitions.

  • Conducted market research and competitor analysis to identify emerging trends and opportunities, positioning the company as a leader in the credit card space
  • Led initiatives to implement competitive pricing and promotional offers, increasing market share by X%
  • Developed a comprehensive customer outreach program to activate cards to reach 90% of the entire portfolio for inhouse team
  • Negotiated and closed strategic partnership while onboarding poonawalla fincorp limited
  • Assisted in customer support to desired strategies in improving TAT on complaint management and maintaining seamless service quality for IBL inhouse and PFL team
  • Collaborated with management to develop strategic initiative and growth plan for retail asset credit card
  • Member of operational risk management committee (ormc) & operational risk assessment program (orap) committee to establish the new policy framework & getting those aligned to the central bank (rbi) guidance and corporate government.

Manager- Sales (Retail Assets – Auto Loans) & Credit Underwriting (Personal Loans)

HDFC BANK

  • Decisioning cases on daily basis with policy and PAR checks
  • Reviewing all the parameters to take a right decision
  • Up-keeping new amendments and controls to avoid delinquency Handling used car finance products thru open market
  • Handling direct branch business for New and Used cars
  • Pulling business from sales and non-sales staff
  • Cross selling of other products along with finance
  • Achievement in HDFC BANK- awarded in India’s best 26 for consistent performance in FY 2017-18
  • Rewarded for the strong contribution in every aspect.

  • Handling Call Center Team for Sales , Service , Finance which includes marketing, in-house training, grooming and performance analysis
  • Operating Complaint Management & Car Delivery Process System (SOS)
  • Monitoring the Top Box Rating Given by the customers
  • Effective communication & co-ordination within the Channel
  • Spearheading entire Customer Care Department for entire After Sales Customer Satisfaction with Key Account Management for Retail & Institutional Division across the region with Multi Location Showroom Operations
  • Contributing to predetermined C.S.I Scores and achieving Monthly SSI / CSI Targets; reviewing parameters on a regular basis and implementing changes for development
  • Conducting Training Programs on Customer Delight for Sales & Service Team.

  • Handled entire function of Pre-Sales
  • Assisted Management in day to day activities
  • Developed and managed an Advertise & Media network for promotional activities
  • Effective coordination with cross functional departments to generate enquires & target against sales targets
  • Looked after showroom decorum and up keeps
  • Looked after Manpower Recruitment and Standard Training.

  • Generate enquiries to meet up scorecard targets & incentives
  • Handling direct sale of telecom instrument & connections Understand the need of product
  • Use to give suitable plans to the customer according to their needs.

  • Coordinating between F&B & Front Office Dept
  • Coordinating for Events & Business Conferences
  • Customer feedback & service quality assurance.

Education

Skills

  • Feasibility Study
  • API Integration
  • Business Development
  • Customer Care
  • Market Share Expansion
  • Customer Satisfaction
  • Tele Calling Management
  • Sales Target Setting
  • Corporate Relations
  • Query Resolution
  • Complaint Handling
  • Customer Visit
  • Feedback Analysis
  • Scheme Execution
  • Price Promotions
  • Manpower Planning
  • Sales Team Management
  • Motivation
  • Social Media
  • Amazon FBA
  • Pipeline Development
  • Marketing Collaboration
  • Sales Enablement
  • Pipeline Maintenance

Professionalexperience

18 years

Channelmanagercobrandcreditcards

INDUSIND BANK, 01/24, Present

Channelpartnermanagement - Responsibilities

  • Managed relationships with key distribution partners (bank & channel partner) to drive credit card sales growth.
  • Reviewing all the parameters to take a right decision.
  • Up-keeping new amendments and controls to avoid delinquency.

Performancemanagementreporting - Responsibilities

  • Analyzed partner performance and sales data to identify areas for growth and improvement, increasing channel performance by X%.
  • Created and maintained KPI dashboards to track channel performance, regularly reporting results to senior leadership.

Crossfunctionalcollaboration - Responsibilities

  • Been a part of IT functions to go live on customer journey on various platforms like WhatsApp/cross sell/campaigns.
  • Worked closely with compliance, and risk management teams to ensure adherence to regulations and mitigate risks in partner relationships.
  • Coordinated with marketing teams to launch targeted campaigns that boosted awareness and drove new customer acquisitions.

Marketanalysiscompetitivebenchmarking - Responsibilities

  • Conducted market research and competitor analysis to identify emerging trends and opportunities, positioning the company as a leader in the credit card space.
  • Led initiatives to implement competitive pricing and promotional offers, increasing market share by X%.
  • Developed a comprehensive customer outreach program to activate cards to reach 90% of the entire portfolio for inhouse team.
  • Negotiated and closed strategic partnership while onboarding poonawalla fincorp limited.
  • Assisted in customer support to desired strategies in improving TAT on complaint management and maintaining seamless service quality for IBL inhouse and PFL team.
  • Collaborated with management to develop strategic initiative and growth plan for retail asset credit card.
  • Member of operational risk management committee (ormc) & operational risk assessment program (orap) committee to establish the new policy framework & getting those aligned to the central bank (rbi) guidance and corporate government.

Managersalesretailassetsautoloanscreditunderwritingpersonalloans

HDFC BANK, 11/14, 01/24

Managercustomercare

Kataria Automobiles Pvt... Ltd., SR. MANAGER- CUSTOMER CARE, 09/01/2010, 07/31/2014

Manageradministrationhr

Kataria Automobiles Pvt.. Ltd., MANAGER - ADMINISTRATION & HR, 02/05/2007, 08/31/2010

Srteleconsultant

TATA TELE SERVICES, SR. TELE CONSULTANT, 02/20/2006, 02/04/2007

Executiveinguestrelationship

HOTEL COMFORT INN SUNSET, EXECUTIVE IN GUEST RELATIONSHIP, 01/01/2004, 02/15/2006

Maritalstatus

Married

Professional Highlights

  • Channel Manager-Co-Brand Credit Cards: INDUSIND BANK since 17th January'24 till Present
  • Manager- Sales (Retail Assets – Auto Loans) & Credit Underwriting (Personal Loans) : HDFC BANK since 17th November’14 till 12th January’24

Languages

  • English
  • Hindi
  • Gujarati
  • Sindhi

Timeline

SR. MANAGER- CUSTOMER CARE

Kataria Automobiles Pvt... Ltd.
01.2010 - 07.2014

MANAGER - ADMINISTRATION & HR

Kataria Automobiles Pvt.. Ltd.
05.2007 - 08.2010

SR. TELE CONSULTANT

TATA TELE SERVICES
02.2006 - 04.2007

EXECUTIVE IN GUEST RELATIONSHIP

HOTEL COMFORT INN SUNSET
01.2004 - 02.2006

Channel Manager – Co Brand Cards

Indusind Bank Limited
- Current

Channel Manager-Co-Brand Credit Cards

INDUSIND BANK
- Current

Sales Manager –Retail Assets-Auto & PL Credit

HDFC BANK

Manager- Sales (Retail Assets – Auto Loans) & Credit Underwriting (Personal Loans)

HDFC BANK

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DEEPA VALECHA