K. VIJAY KUMAR
Bengaluru
Summary
Dynamic team lead at Udaan with expertise in process improvement and team performance monitoring. Enhanced productivity through targeted training and effective conflict resolution, resulting in significant operational efficiencies. Proficient in data analysis and promoting a collaborative team environment, consistently achieving targets and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Team Lead
Udaan
Bangalore
11.2017 - 05.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Fostered a positive team environment to encourage open communication and teamwork.
- Allocated jobs and workloads to agents based on availability, enhancing overall efficiency.
- Assigned specific tasks according to each team member's skill set to enhance efficiency.
- Monitored task completion by agents, maintaining required standards and timelines.
- Managed attrition, shrinkage, and productivity metrics of agents effectively.
- Established team and agent targets aligned with company objectives, delivering critical insights to managers.
- Implemented new initiatives, ensuring agent understanding to enhance productivity.
- Developed monthly and daily projections to inform operational strategies at Hiveloop Technologies Pvt Ltd.
- Implemented process improvements that streamlined operations and minimized delays.
- Prepared detailed reports on project progress, identifying conflicts and team activities within specified time frames.
Account-Lead (Sales)
Canvera Digital Technologies Pvt Ltd.
06.2016 - 10.2017
- Generated significant sales revenue, contributing to overall team performance.
- Acquired a new customer base, resulting in increased team revenue percentage.
- Identified new targets and developed business opportunities, enhancing product line presentations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled escalation calls and managed high-value packaging inquiries, ensuring customer satisfaction through professional service.
- Collaborated with managers to relay customer feedback, recommending operational adjustments for improved service.
- Trained new employees on customer service, cash handling, and organizational strategies.
- Completed day-to-day duties accurately and efficiently.
Senior Support Executive (Sales)
CONSIM INFO PVT. LTD.
09.2011 - 01.2013
- Promoted and sold new product to targeted individuals.
- Increased sales by educating prospects on product benefits compared to competitors.
- Upsold products and services, surpassing revenue targets.
- Handled support requests from end users and assisted individuals with basic troubleshooting tasks.
- Completed detailed call logs and reports for tracking purposes.
- Documented all transaction and support interactions in system for further reference and addition to knowledge base.
- Managed a team of 4-5 members to achieve project goals.
Education
2nd PUC -
Govt High School Chennai
Chennai01-2005
SSLC -
Corporation High School Chennai
Chennai01-2003
Skills
- Project management
- Process improvement
- Performance monitoring
- Data analysis
- Workflow management
- Performance improvement
- Microsoft Excel and Office
- Customer focus
- Team building
- Training
- Conflict management
- Effective communication
Hobbies and Interests
- Music & Dancing
- Cooking
- Exploring Nature
- Adventure Trip
Disclaimer
I declare that all the above information is true to best of my knowledge and belief. I assure you that if a chance is given to me, I will work faithfully for the betterment of your esteemed concern.
Personal Information
Date of Birth: 12/13/88
Linguistic Abilities
- English
- Hindi
- Tamil
- Kannada (Only to Speak)
Timeline
Team Lead
Udaan
11.2017 - 05.2022
Account-Lead (Sales)
Canvera Digital Technologies Pvt Ltd.
06.2016 - 10.2017
Senior Support Executive (Sales)
CONSIM INFO PVT. LTD.
09.2011 - 01.2013
2nd PUC -
Govt High School Chennai
SSLC -
Corporation High School Chennai