Summary
Overview
Work History
Education
Skills
Accomplishments
Area Of Expertise
Personal Information
Timeline
Generic
Deepa Vinayak Naik

Deepa Vinayak Naik

Udupi

Summary

To work in an environment which provides more learning & grow at professional field as well as personal level.

Solutions focused, Proactive and industrious professional with 9+Years of Multiple category Experience in Retail domain. Self-Motivated, Quick learner, Knowledge hungry, self-starter adept in learning new Technologies, ability to work in both independent and collaborative work milieu.

Overview

10
10
years of professional experience
4
4
Languages

Work History

Department Manager

Gap
07.2023 - Current
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Omni channel Operations at store level as Sales and sales
    return.
  • Order fulfillment of those customers one who buys from AJIO.com.
  • Maintaining proper execution of SOM (Store Order Management) on Every single day.
  • To do Revenue forecasting to develop the business with profit and positive EBIDTA.
  • Catchment analysis and Business development plan /Expansion plan.
  • Handling customer queries, complaints with quick solutions those one who buys from AJIO.com and In store also
    Auditing of cashiering and to manage Banking commercial activities
  • To ensure Mockshop is proper in department @ all the time.
    To ensure 100% Tar v/s Ach by daily, and Monthly and 100% ABP achievement.
  • Conducting daily PI of External brand and weekly PI of Pvt brand to put a hold on inventory in terms of Shrinkage and negative inventory.
  • On time Completion of GRN of stocks which received

Department Manager

Reliance Trends
01.2023 - 06.2023
  • Hitting targets and implementing strategies to improve sales.
  • Taking care of customer service including handling queries and complaints.
  • Recruiting, interviewing and orienting new staff members.
  • Managing shrink by controlling theft and loose product maintenance.
  • Managing positive P&L.
  • Setting long term and short term departmental goals and evaluating outcomes.
  • Management a departmental budget and forecasting budgetary requirements.
  • Motivating and inspiring staff and facilitating personal growth.
  • Ensuring high level of productivity are maintained.
  • Conducting training and seminars for continued skills improvement.
  • Identify and address problems and opportunity for the company.
  • Train new hires on the standards and procedures of the company.
  • Establish tasks for employees to ensure a clean work place, this includes stocking supplies and maintaining clean rest room.

Senior Commercial Accountant

Reliance Trends
01.2018 - 01.2023
  • Entire store Commercial Handling, Operations, Inventory handling, Audits, MIS.
  • To ensure every day sales cash need to be deposited through CMS.
  • Offer Up gradation the POS and Brief the same to the team.
  • Managing and Following up with Vendors for store Rent, Cam, Utility and other Vendor Payment till the Payment Process.
  • Managing store Expenses and ensure 100% accuracy in Audit all the time.
  • Upload the all store expense invoice in SAP.
  • Scrolling Marketing, VM and Vendor Invoices in SAP timely.
  • Handling customer queries, complaints with quick solutions those @ Cash Till CSD.
  • Auditing of cashiering and to manage Banking commercial activities.
  • Managing Ajio and Jio Mart Packaging, Ensure 100% fulfilment of daily order.
  • Following up with BOH team for On time Completion of GRN of stocks which received from Distribution centre and DSD Supplies.
  • Monthly scrolling of Utility bills and to put hold on bills.
  • Downloading communication to down line for the smooth functioning of the business.
  • Daily update of store portal Like EMS,DSS, Store Ex, and Sales Update.
  • Maintaining Checklists and daily registering activities daily without fail.
  • Hiring of staffs at the store level and do On Boarding.
  • To ensure 100% Bill penetration and cashiering speed and Bill slab analysis.
  • Worked as VM Champ for 1.5 year.
  • Ensure that store display standard maintained 100% as per the display guidelines.
  • On time implementation of all the promo and offer.
  • On time submission of Monthly and Weekly PPT to CVM.
  • Attended multiple NSO store setups.
  • Maintaining relationship with Merchandising, planning and VM team.
  • Briefing and guiding the new join staffs in regarding Display Standard and Product Knowledge.

Team Leader (TL)

Reliance Trends
01.2017 - 12.2018

Jr. Associate

Reliance Trends
08.2015 - 12.2017

Education

Bachelor of Arts - ARTS

Govt First Grade College Hiriadka
UDUPI
04.2001 -

P.U.C - Arts

Govt PU College, Hiriadka

SSLC - undefined

Govt High School Chittara

Skills

  • Effective communication
  • Collaborative teamwork
  • Team leadership
  • Adaptable and mobile
  • Effective presentation delivery
  • Retail operations management
  • SAP data analysis
  • PowerPoint expertise
  • Management information systems
  • Microsoft Excel proficiency

Accomplishments

  • Awarded for Continuous Big Bills and KPI Achievement in Cluster Level
  • Trained 4 NSO Store Cashiers for their new job Role.
  • Recognized as the Best VM in Reliance Champ of the Cluster for the year 2018-2019.
  • Awarded as 'Dhruv Thara' for Exceptional Performance store level for the year 2016
  • Recognized for 100% POS Utilization and 0 Billing Error in the Cluster Level.
  • Passed DMIT exam and Promoted as DM on 01/01/23.

Area Of Expertise

  • Retail Operations & SOP
  • SAP Analysis
  • Inventory management
  • Shrinkage control
  • Inventory Audit & Cycle count
  • People management
  • Hiring
  • Commercial Support

Personal Information

  • Father's Name: Vinayak Naik
  • Mother's Name: Suma Vinayak Naik
  • Date of Birth: 07/23/97
  • Nationality: Indian
  • Marital Status: Married

Timeline

Department Manager

Gap
07.2023 - Current

Department Manager

Reliance Trends
01.2023 - 06.2023

Senior Commercial Accountant

Reliance Trends
01.2018 - 01.2023

Team Leader (TL)

Reliance Trends
01.2017 - 12.2018

Jr. Associate

Reliance Trends
08.2015 - 12.2017

Bachelor of Arts - ARTS

Govt First Grade College Hiriadka
04.2001 -

P.U.C - Arts

Govt PU College, Hiriadka

SSLC - undefined

Govt High School Chittara

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Deepa Vinayak Naik