DEEPA VINOD KUMAR
Asst. Manager BPO
KANNUR,Kerala
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment.
Adept individual with more than Number years working as Manager for $Number revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Motivated Type manager with demonstrated knowledge of Industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing Number years of experience in field and ready to take on challenging, growth-oriented role with Company.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Assistant Manager
MEDUSIND SOLUTIONS INC.
MUMBAI, Maharashtra
11.2002 - 02.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored team members to enhance professional development and accountability in workplace.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Compiled financial data to comply with budget.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Monitored security to protect employees, customers and property.
Education
SECONDARY SCHOOL CERTIFICATE -
GURU NANAK ENGLISH HIGH SCHOOL
BHANDUP WEST, MUMBAI HIGHER SECONDARY SCHOOL CERTIFICATE - HOME SCIENCE
SNDT COLLEGE oF ARTS AND COMMERCE
GHATKOPAR WEST, MUMBAI 06.1994 - 03.1996
Bachelor Of Arts - Psychology
K J SOMIYA COLLEGE oF ARTS AND COMMERCE
VIDYA VIHAR EAST, MUMBAI 06.1996 - 03.2000
Skills
Employee performance evaluations
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 100+ members spread across Mumbai, Ahmedabad, Coimbatore and Chennai in the development of TPA(Workers Compensation) operations vertical.
- Supervised team of 100+ staff members.
Timeline
Assistant Manager
MEDUSIND SOLUTIONS INC.
11.2002 - 02.2015
Bachelor Of Arts - Psychology
K J SOMIYA COLLEGE oF ARTS AND COMMERCE
06.1996 - 03.2000
HIGHER SECONDARY SCHOOL CERTIFICATE - HOME SCIENCE
SNDT COLLEGE oF ARTS AND COMMERCE
06.1994 - 03.1996
SECONDARY SCHOOL CERTIFICATE -
GURU NANAK ENGLISH HIGH SCHOOL
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