DEEPA D
Chennai,TN
Summary
Hardworking and reliable multi-talented individual with strong ability in multitasking and leadership. Responsible for the execution of Export documentation requirements for shipments originating destinations globally. Export documentation specialist and banking KYC, dispute resolution with overall 8+ years of experience. Familiarity with all logistics process, Customer service and dispute resolution.
Overview
12
12
years of professional experience
Work History
Admin and Operations Specialist
Talentfil
09.2022 - 03.2024
- Taking care of the day to day admin activities and attendance & leave application of the employees.
- Filing system for paper and electronic records.
- Procurement and maintenance of Office equipment/ furniture/ fixtures, telephone communication provider, Coffee Machine provider for monthly/yearly requirements.
- Maintaining proper record of company assets issued to field staff as well as corporate office personnel and ensure accountability.
- Helping on organizing programs. Preparing the budget requirement on monthly basis.
Process Expert
Maersk Global Service
12.2014 - 08.2022
- Ensure Booking & SI matches with POR,POL,POD & FPD.
- Ensure that the full & complete address of Shipper, Consignee, Notify and Notify 2 is mentioned in the BL.
- Proofread all documents and finalize carrier Bill of Ladings in accordance with shippers instructions.
- Performed bill of lading audits per vessel/voyage with a high focus on quality and accuracy of documents issued.
- Conducted track and trace efforts to insure all shipping documents and customs information is received within agreed timeframes.
- Review vessel schedules on a daily basis to provide accurate information to customers as well as verifying freight confirmed on board per shipment(s).
- Responded timely and follow up to inquiries and problem resolutions. Built a very professional and trusting relationship with my customers all over the world.
- Acting as a backup for TL. Support and align efforts to meet
customer and business needs. Contributed my skills to Process Development and Time saving activities. Preparing monthly, weekly and daily Performance report and planning the action based on the Capacity for the Day. - Verified and keeping records of exports.
- Knowledge and understanding of Incoterms® rules and Provide guidance on INCOTERMS and assist with training on export documentation process.
Officer
Wipro
07.2012 - 09.2014
- Worked in Dispute Resolution team dealing with the credit card providers who issues credit cards to customer and
resolving the customer’s disputes. - Resolving the dispute of customers on behalf of store in a timely manner and given an appropriate solution. Minimizing the
loss by reducing the chargebacks happening to the stores and by doing reversals. - Handling direct chargebacks from card providers and try to reverse the loss for store by providing valid documentations.
- Doing audit report for the trainee’s & giving them proper guidance to achieve good accuracy. Conducting quality
meeting & training for the associates. - Involved vertical LOB in brokerage operations handled mortgage request to verify the customer information (KYC).
Education
Bachelor of Arts - Commerce
Madras University
MBA - Financial Management
Madras University
Skills
- Training & Development
- Multitasking
- Goal and task oriented
- Time Management
- MS Office
- Process Improvement
- Customer Service & Dispute Resolution
- Complex Problem solving
- Process Documentation
- Teamwork and Collaboration
- Self Motivated Professional
- GCS & SAP Applications
Accomplishments
- Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Successfully implementation of mail reduction (To avoid unwanted query) for better business with customer.
- Provides training to the new team members and support the implementation of business solutions by building relationships with the key stake holders.
- Achieved Star of Month, Spotlight and Extra Miler award for consistency.
Timeline
Admin and Operations Specialist
Talentfil
09.2022 - 03.2024
Process Expert
Maersk Global Service
12.2014 - 08.2022
Officer
Wipro
07.2012 - 09.2014
Bachelor of Arts - Commerce
Madras University
MBA - Financial Management
Madras University
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