A competent professional with over 5+ years of experience as a communication trainer with key focus on profitability and optimal utilization of resources. Expertise in customer service, coaching and training in BPO sector. Proven track record of training Fresher with through campus and lateral hiring within TAT/SLA norms Communication Resourceful in creating & sustaining a dynamic environment that fosters personal development/ career progression and motivates high performance amongst team members. Leveraging analytical skills in L&D processes for reducing attrition rate and improving employee performance, therefore getting a better return on investment. Expertise in designing and applying a comprehensive performance management and competency framework of training modules to support the business and build robust engagement processes to achieve growth plans Team-based management style coupled with the zeal to drive visions into reality as well as achieve the same through effective mentoring and training team members
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Corporate Training
Client : KMV PROJECTS
Team Size : 20
Activity : Business Communication & Team Building
Duration: 2 weeks ( Feb 2018)
Client : GEN BIO
Team Size : 20
Activity : Business Communication & Team Building
Duration: 2 weeks ( JUN 2021 )