Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Additional Information
Timeline
Generic

Deepak Muthyalu

Hyderabad,Telangana

Summary

A competent professional with over 5+ years of experience as a communication trainer with key focus on profitability and optimal utilization of resources. Expertise in customer service, coaching and training in BPO sector. Proven track record of training Fresher with through campus and lateral hiring within TAT/SLA norms Communication Resourceful in creating & sustaining a dynamic environment that fosters personal development/ career progression and motivates high performance amongst team members. Leveraging analytical skills in L&D processes for reducing attrition rate and improving employee performance, therefore getting a better return on investment. Expertise in designing and applying a comprehensive performance management and competency framework of training modules to support the business and build robust engagement processes to achieve growth plans Team-based management style coupled with the zeal to drive visions into reality as well as achieve the same through effective mentoring and training team members

Overview

13
13
years of professional experience
1
1
Certification

Work History

English Trainer

TestBug Solutions
03.2024 - Current
  • Facilitated individualized learning experiences for students with diverse abilities, promoting growth and success for all.
  • Improved student comprehension by utilizing diverse teaching methods and engaging lesson plans.
  • Introduced interactive activities to encourage group participation, enhancing each student''s ability to communicate effectively in English.
  • Developed creative assessment tools to measure student understanding and gauge areas requiring further instruction or review.
  • Developed interesting lectures and educational activities to maximize learning within classroom.
  • Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
  • Boosted students'' confidence in their language skills through consistent feedback, support, and encouragement.
  • Provided one-on-one tutoring sessions for struggling students, resulting in noticeable improvements in their language skills over time.

Communication Trainer

NARESH IT Technologies
09.2023 - 02.2024

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  • Supported students in identifying, setting and achieving personal goals.
  • Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
  • Provided feedback, guidance and support to students on participation and performance.
  • Organized activities to promote learning and increase student enjoyment.
  • Created interactive activities to engage students and maximize learning.
  • Conducted classes and workshops for students on special topics of interest.
  • Facilitated learning of various self-enrichment topics through detailed lesson plans.
  • Conducted one-on-one coaching sessions, providing personalized strategies for improvement in communication techniques.
  • Implemented feedback assessments to measure progress and adapt training methodologies accordingly.
  • Enhanced communication skills by designing and delivering interactive training sessions.
  • Helped students meet course goals by establishing clear objectives for lessons, units and projects.
  • Assisted students in developing self-advocacy and support skills.

Communication Training Associate

ZEN3 INFO SOLUTIONS PVT LTD
09.2017 - 12.2017
  • Working for AD RELEVANCE project, client MICROSOFT
  • Extensively trained ops in communication training, email etiquette and performance improvement
  • Training judges on five different platforms
  • Planning refreshers on weekly basis to ensure consistency in productivity
  • Engaging with SME’S on regular intervals to understand client updates
  • Send crispers (case works/ guidelines pointers) to judges on a weekly basis to crunch refreshers
  • Calendar meetings with TEAM LEADS to understand RCA’s for better productivity
  • Sharing bandwidth with manager and block calendar for respective projects
  • Being creative in imparting training modules

Senior Communication Associate (PEOPLE DEVELOPMENT)

GLOBAL LOGIC TECHNOLOGIES LTD
03.2014 - 07.2017
  • Develop a systematic approach to identifying the training needs through assessment employee productivity and performance
  • Training employees in soft skills, communication training for BPO sector
  • Creating and sustaining an environment that fosters development opportunities and motivating the employees for enhancing the existing performance levels
  • Prepare a daily, weekly and monthly report with activities, scores, development opportunities and plans
  • Monitor Training needs and implementation through calendared training
  • Design new learning module based on Client requirement
  • Keep an eye on updates and followed up with Operation Managers
  • Achievements: Won the annual performance award & Globallogic 'SUPER FAN' award
  • A part of Globallogic Social Media team

Senior Trainer

TEACHING FISH
06.2012 - 03.2014
  • Trained students on EST(Employability Skill Learning) & CRT( CAMPUS RECRUITMENT TRAINING)
  • Corporate Training on BUSINESS COMMUNICATION to MNC & domestic clients in HYD
  • Trained trainers at Teaching Fish
  • Trained 30 + batches.

Education

MBA - Finance&Management

Silicon Valley University ( USA)
California, Sanjose USA
01.2009

B.Com. -

Osmania University
01.2006

Skills

  • Communication Trainer
  • Soft skills Trainer
  • Learning & Development
  • Teaching English
  • Vocabulary building
  • Online teaching
  • Lesson planning
  • Teamwork
  • Grammatical correction
  • Teamwork and collaboration
  • Team building

Certification

British Council TTT, 06/01/17

Languages

English
Hindi
Telugu

Personal Information

Date of Birth: 06/15/83

Additional Information

Corporate Training


Client : KMV PROJECTS

Team Size : 20

Activity : Business Communication & Team Building

Duration: 2 weeks ( Feb 2018)



Client : GEN BIO

Team Size : 20

Activity : Business Communication & Team Building

Duration: 2 weeks ( JUN 2021 )








Timeline

English Trainer

TestBug Solutions
03.2024 - Current

Communication Trainer

NARESH IT Technologies
09.2023 - 02.2024

Communication Training Associate

ZEN3 INFO SOLUTIONS PVT LTD
09.2017 - 12.2017

Senior Communication Associate (PEOPLE DEVELOPMENT)

GLOBAL LOGIC TECHNOLOGIES LTD
03.2014 - 07.2017

Senior Trainer

TEACHING FISH
06.2012 - 03.2014

B.Com. -

Osmania University

MBA - Finance&Management

Silicon Valley University ( USA)
Deepak Muthyalu