Deepak Ahluwalia
Ghaziabad
Summary
Dedicated and focused Project Management Specialist with over 20+ years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Project Manager – Global Delivery
British Telecom
04.2016 - 09.2023
- Establishes and maintains business relationships with internal and external customers (multiple accounts of 80+ M)
- Develops IT projects to meet the business needs of the Customers /Internal Customers /Suppliers/ Third party
- Ensures that IT initiatives are met in a timely manner and within a prescribed budget
- Supervision of Data Center and cloud Infrastructure -AWS and Azure
- 60 WLAN connectivity including MPLS Cloud
- IT helpdesk for 4000 users acrross different locationss supporting O 365, NAC, SCCM , tally
- Firewall Management for about 40 Locations and vendor management
- Manage and Monitor Server Licences and User Management
- Own the KPI dashboard and publish it monthly
- Management of Budgeting and Team Management
- Ensures the appropriate technical support, procurement resources, guidelines, procedures, tools are available to support project teams, Major Incident and Change Management
- Manage budget estimating, reporting, delivery teams including 3rd party vendors to ensure efficient productivity
- Responsible for Service delivery, Projects and Programs for IT Infrastructure, Cloud, and telecom technologies across the Globe (APAC, EMEA, Europe, US)
- Served as Program Manager working with the C Suite Execitives within Hostipal Systems (Ranbaxy India ) on process improvements for contracting and load Submissions.
Project Manager – IT infrastructure, Global Delivery
HCL Infosystems Limited
Noida
11.2012 - 07.2014
- Planning, executing, and controlling transition projects as required, working closely with internal and external stakeholders
- Responsible for IT infrastructure (all technologies) Projects delivery to global clients (US & Europe)
- Responsible for transitioning of IT infrastructure (all technologies) Projects delivery at offshore
- Handling different clients with 15+ end to end projects simultaneously and respective teams across the Geo
- Delivering projects in virtual environment within agreed schedule, budget without compromising on scope and quality
- Branding Manager – Project Management Excellence Center, India
- Identify and addressed key technical issues to be address that map to the customer needs objectives
- Organizing and running different programs to connect PM and build community stronger
- Publishing monthly newsletters, updating websites, road shows, driving initiative of PMEC brochure
- Projects handle: Handled Organization transitional movement projects with over 180+ FTEs
- Handled Data center installation and movement projects
- Complete environment refresh of 1000+ servers including different platforms for IBM Tivoli agent
- Complete environment refresh of 800+ servers including different platforms for IBM director
- Handling migration of third-party DMZ environment to customer environment
- Handled various server build, network migration and end user computing proj.
Project Manager – IT Infrastructure Management
IBM India
10.2008 - 11.2011
- Transitioning of Wintel technology for US based customer
- Transitioning the current customer’s environment and handing over to the offshore team
- Working on the areas where improvements are required
- Planning and execution of server boarding activity for 1500+ servers
- Transitioning, Implementation and management of big fix as patch management tool and NAS security
- Successfully transitioning & Knowledge transfer of project from onshore to offshore operations at Novartis (pharmaceutical organization), Switzerland
- Lead project having 10,000 systems including servers and workstations
- Providing global support to the customer for Patch management and security management for shared volumes
- Process development, implementation and controlling
- Oversaw quality assurance of tasks performed, handled end-user questions, and researched and resolved issues
- Contributed to handover of global service desk support operations to new vendor
- Served as team technical support and Team Lead during testing, training, and customer support
- Responsible for smooth working of project, deliverables to the customer as per SOW and SLA, analysis of customer reports, daily call analysis including pending, escalations, and document preparation as per customer requirement.
Senior Engineer – Systems support
Computer Sciences Corporation
Noida
04.2003 - 02.2007
- Remotely Administering and Managing Data Center Operations
- Comprising of 800 Servers of HP-UX, HP 3000, and Windows NT/W2K/2003, Sun Solaris Servers at Newark Data center (USA) and Maid stone data center UK
- Monitor Control the IT infrastructure for above data Centers to insure maximum ability to the business
- Perform Error analysis and recovery, Documentation and Procedure required for reference
- Working on Veritas Netback up Software for backup and restoration at Data Centers
- Maintaining Strong Partnerships and working Relationship with the activities
- Knowledge of SAN/NAS Backup ability to troubleshoot complex backup failures databases and application environment like Oracle, SAP, SQL
- Setting up and Maintenance of Enterprise-wide Antivirus Solution (Trend Micro Antivirus Suite.) Installation, Maintenance, up gradation of Unicenter NSM Software 3.0
- Remotely Working on the NT Servers and UNIX Services via TNG Services and G2 Application.
Manager – IT Support, Sales
Alphabetic Pvt. Ltd.
04.1994 - 03.2003
- Technical Pre-Sales and Post Sales for Corporate Clients for Managing for end-to-end IT
- Managing large Corporate Clients for IT Infrastructure Planning and Installation of IBM, HP Servers DESKTOP, LAN, WAN Networking
- Installation of software on IBM, HP servers setting of LOTUS Domino Server, Web Server, Mail and Proxy Server
- Setting up and Maintenance of Antivirus Solution.
Education
Bachelor of Engineering - ETRX
MIET
Nagpur06-1994
Skills
- Inventory Control
- Document Management
- Project Management
- Procedure Development
- Project Planning
- Risk Management
- Contract Management
- Systems implementation
- Project tracking
- Vendor Sourcing
- Technical Support
- IT Infra mgmt
- IT Security Mgmt
Accomplishments
- Have been awarded for best performance in multiple organizations
Certification
- Prince 2, PMP, MCSE, CCNA
Timeline
Project Manager – Global Delivery
British Telecom
04.2016 - 09.2023
Project Manager – IT infrastructure, Global Delivery
HCL Infosystems Limited
11.2012 - 07.2014
Project Manager – IT Infrastructure Management
IBM India
10.2008 - 11.2011
Senior Engineer – Systems support
Computer Sciences Corporation
04.2003 - 02.2007
Manager – IT Support, Sales
Alphabetic Pvt. Ltd.
04.1994 - 03.2003
Bachelor of Engineering - ETRX
MIET
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