Deepak Arora
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Seeking a position to utilize my skills and abilities that offers personal and professional growth while being innovative and to be working with people and contributing to the company while improving my skills.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Medibuddy vhealth
Delhi
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
- Improved customer service wait times to mitigate complaints.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Mentored new employees on procedures and policies to maximize team performance.
Education
B.com -
Delhi University
Skills
- Active Listening
- Microsoft Excel
- Time management
- Team Collaboration
- Complaint Handling
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Executive
Medibuddy vhealth
01.2023 - Current
B.com -
Delhi University
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