Music
Deepak Arora
Consultant
Ghaziabad
Summary
Proven track record in enhancing customer satisfaction and streamlining onboarding processes at Wati.io, showcasing exceptional teamwork and Microsoft Office proficiency. Expert in leveraging excellent communication and multitasking abilities to resolve technical issues, improve support procedures, and drive event management success. Achieved 96% customer satisfaction rating.
Overview
12
12
years of professional experience
Work History
Onboarding Consultant
Clare.Ai Limited
07.2022 - Current
- Customer Onboarding and Training through chats and Google meet
- Diagnosed and troubleshooted technical problems, escalating complex issues to higher-level support teams as needed.
- Assisted in development and implementation of new support processes and procedures to improve efficiency and customer satisfaction.
- Develop and implement strategies to improve customer satisfaction ratings.
- Collaborated with product development teams to report and resolve software bugs and usability issues.
Executive, Student Concierge
Whitehat Education Technology Pvt. Ltd.
08.2021 - 06.2022
- Addressed customer inquiries with timely and professional responses via phone, email and chats.
- Dispute handling via email & phone while providing quick resolutions
- Training fellow team mates & new hires on existing & new offerings
- Helping in the hiring process in initial screening of candidates
Freelance Event Manager
Freelance Experience
04.2020 - 08.2021
- Hands on experience with conferences, weddings, networking events
- Monitor timelines ensuring deadlines are met
- Working with internal & external vendors to develop, deliver and/or run event collaterals
- Travelling on-site for inspections and event management
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Generated ideas to enhance and expand current event offerings.
Wedding Planner
Skyy Events & Entertainment
01.2018 - 03.2020
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Managed guest lists efficiently, coordinating RSVPs, accommodations, transportation arrangements as needed.
- Negotiated favorable contract terms with vendors, resulting in significant cost savings for clients.
Fashion Consultant
Bestseller India Pvt. Ltd.
02.2017 - 12.2017
- Assisted in merchandising store displays, resulting in visually appealing shopping environment.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Merchandised store inventory in seasonal and brand displays.
Sales Manager
Bricworkz Infra Pvt. Ltd.
06.2012 - 01.2015
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Education
Bachelor of Commerce -
School of Open Learning, Delhi University
North Campus, New Delhi 04.2001 -
Class 12th -
D.A.V Centenary Public School
Chander Nagar, Ghaziabad 04.2001 -
Class 10th -
D.A.V Centenary Public School
Chander Nagar, Ghaziabad 04.2001 -
Skills
Interests
Sports
Standup comedy
Driving
Timeline
Onboarding Consultant
Clare.Ai Limited
07.2022 - Current
Executive, Student Concierge
Whitehat Education Technology Pvt. Ltd.
08.2021 - 06.2022
Freelance Event Manager
Freelance Experience
04.2020 - 08.2021
Wedding Planner
Skyy Events & Entertainment
01.2018 - 03.2020
Fashion Consultant
Bestseller India Pvt. Ltd.
02.2017 - 12.2017
Sales Manager
Bricworkz Infra Pvt. Ltd.
06.2012 - 01.2015
Bachelor of Commerce -
School of Open Learning, Delhi University
04.2001 -
Class 12th -
D.A.V Centenary Public School
04.2001 -
Class 10th -
D.A.V Centenary Public School
04.2001 -
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