Deepak Aswal
Customer Executive
Chandigarh
Summary
Versatile Customer Care Executive with extensive knowledge of customer management procedures and familiarity with Zoho CRM and Hubspot. Professional and courteous with excellent problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Customer Care Executive
IDP Education
Chandigarh
04.2021 - Current
- Responding to basic student queries
- Have basic understanding of education industry
- Research required information using available resources
- Handling and addressing customer complaints / issues
- Classifying the calls based on their importance as per defined criteria Identify and escalate priority students
- Discussing career and educational goals with students
- Identifying student strengths and weaknesses
- Displaying an interest in student development
- Aiding in the course selection process to ensure progress towards student goals
- Providing the students with clear and accurate understanding of the courses and pricing models
- Following up with the students in case of queries
- Converting leads into a part of our student community and closing sales deals.
Sales Executive
Advance Trip Experts Pvt. Ltd
Chandigarh
08.2017 - 11.2020
- Good Communication skills in English Hindi, Both Spoken Written
- Ability and willingness to work in a multi-tasking environment
- Quick learner
- Attending to customer queries through emails and phones calls
- Handling Sales Enquiries, Bookings, Documentation, Complaints handling, etc
- Designing preparing itineraries outbound holiday packages for customers
- Processing bookings by coordinating with the operations team
- Domestic / International Destination Knowledge
- Assist and support Travel Agents in their daily tasks
- Prepare Travel Itinerary for visitors and travelers
- Performing day to day back-end operations
- Lead Generation and Customer Support via phone calls and emails.
Senior Executive
Antilog Vacations Pvt Ltd
Chandigarh
03.2020 - 08.2020
- Respond to emails and calls received from clients
- Selling services to clients through emails and/ or telephonic interaction
- Making hotel and transport reservations as per client requirements
- Handle multiple priorities when needed without compromising delivery & schedule
- Understanding needs of customers and delivering solutions
- Proven ability to drive the sales process from plan to close
Guest Services Associate
Ginger Hotel, A Tata Enterprise
Chandigarh
01.2014 - 08.2016
- Process all guest check-ins, check-outs, room assignments, and room change/late check- out requests
- Secure payment; activate/reissue room keys
- Ensure rates match market codes, document exceptions
- Verify/adjust billing for guests
- Communicate to appropriate staff when guests are waiting for an available room
- Advise guest of messages
- Clear departures in computer system
- Coordinate with Housekeeping to track room status and guest concerns
- File guest paperwork or documentation
- Operate telephone switchboard station
- Run and check daily reports, contingency lists, and credit card authorization reports
- Supply guests with directions and information
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
- Arrange transportation for guests/visitors
- Count and secure bank at beginning and end of shift
- Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change
- Notify Loss Prevention/Security of any reports of theft
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees
- Comply with quality assurance standards.
Education
Bachelor's Airlines - Tourism & Hospitality Management
Punjab Technical University
Skills
Zoho CRM
Timeline
Customer Care Executive
IDP Education
04.2021 - Current
Senior Executive
Antilog Vacations Pvt Ltd
03.2020 - 08.2020
Sales Executive
Advance Trip Experts Pvt. Ltd
08.2017 - 11.2020
Guest Services Associate
Ginger Hotel, A Tata Enterprise
01.2014 - 08.2016
Bachelor's Airlines - Tourism & Hospitality Management
Punjab Technical University
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