Summary
Overview
Work History
Education
Skills
Education
Driving License
Languages
Training
Disclaimer
Job Profile
Personal Information
Timeline
Generic

DEEPAK BANGERA

Bantwal

Summary

Dynamic Service Manager with a proven track record at MATRIX AUTO CORPORATION, excelling in customer service and process improvement. Expert in Dealer Management Systems, I enhanced service delivery efficiency, achieving a significant boost in customer satisfaction ratings. Adept at team leadership and conflict resolution, I drive operational excellence and foster strong client relationships.

Overview

23
23
years of professional experience

Work History

Service Manager

MATRIX AUTO CORPORATION
01.2018 - Current
  • Company Overview: Authorized Dealer for Honda Motorcycle and Scooter India pvt ltd
  • Authorized Dealer for Honda Motorcycle and Scooter India pvt ltd
  • Managed daily operations to ensure service excellence across all departments.
  • Trained staff on customer service protocols and operational procedures.
  • Oversaw vehicle maintenance schedules to maximize efficiency and safety.
  • Coordinated inventory management for parts and supplies to support services.
  • Implemented process improvements to streamline service workflows and reduce delays.
  • Resolved customer inquiries and complaints with effective communication strategies.
  • Scheduled team shifts to optimize coverage during peak service hours.
  • Monitored performance metrics to identify areas for improvement in service delivery.
  • Resolved customer complaints in a timely manner.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Hired and trained service department staff to drive performance.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Created standard operating procedures for all service functions.
  • Reviewed customer billing statements for accuracy prior to release.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Created detailed reports on service activities for senior management review.
  • Monitored employee performance through key metrics analysis.
  • Trained new employees on the use of customer relationship management software systems.
  • Coordinated with the warranty department to process claims and provide customer support.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.
  • Led the recruitment and hiring process for new service department staff.
  • Coordinated with sales and marketing teams to develop service offers and promotions.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Prepared and managed the service department budget, optimizing expenses to increase profitability.
  • Created and managed budgets for travel, training, and team-building activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Service Manager

TIRUMALA MOTOR’S
06.2015 - 11.2017
  • Company Overview: Authorized Dealer for Honda Motorcycle and Scooter India pvt ltd
  • Authorized Dealer for Honda Motorcycle and Scooter India pvt ltd

Service Advisor

Cauvery Motor Pvt Ltd
Mangalore
05.2013 - 05.2015
  • Company Overview: Authorized Dealer for FORD INDIA PVT LTD
  • Authorized Dealer for FORD INDIA PVT LTD

Service Manager

Sri Ganesh Motor Services India Pvt Ltd
Udupi
12.2011 - 04.2013
  • Company Overview: Authorized Dealer for INDIA YAMAHA MOTOR PVT.LTD
  • Authorized Dealer for INDIA YAMAHA MOTOR PVT.LTD

Job Controller

Bharath Auto Car’s
Mangalore
02.2010 - 11.2011
  • Company Overview: Authorized Dealer for Maruthi Suzuki India ltd
  • Authorized Dealer for Maruthi Suzuki India ltd

Technician, Supervisor, Service Advisor, Body shop

Matrix Honda
Mangalore
11.2002 - 01.2010
  • Company Overview: Authorized Dealer for Honda Motorcycle and Scooter India pvt ltd
  • Technician in for a period of three years.
  • In charge of accident vehicle repairs for one year.
  • Floor In charge for two years.
  • Service advisor for two years.
  • Maintained and repaired equipment to ensure optimal performance and safety standards.
  • Collaborated with team members to streamline workflows and improve efficiency.
  • Trained new technicians on equipment operation and maintenance procedures.
  • Documented maintenance activities and generated reports for management review.
  • Utilized diagnostic tools to troubleshoot mechanical problems effectively.
  • Ensured compliance with safety regulations during all operational processes.
  • Assisted in inventory management by tracking supplies and ordering parts as needed.
  • Replaced defective components or parts as needed.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Completed scheduled appointments on time to drive quality service.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Trained and mentored new staff on company policies and procedures.
  • Resolved customer complaints effectively to maintain satisfaction and loyalty.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Created new strategies for improving customer service standards within the organization.
  • Trained new employees on company policies and procedures.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Maintained positive working relationship with fellow staff and management.
  • Coordinated with parts department for timely availability of required components.
  • Handled customer complaints with professionalism and empathy.
  • Educated customers on vehicle care and maintenance best practices.
  • Collaborated with technicians to diagnose issues and propose solutions.
  • Authorized Dealer for Honda Motorcycle and Scooter India pvt ltd

Education

S.S.L.C. -

Sacred Heart High School
Madantyar, BelthagadyTaluk

Diesel Mechanic Course -

S.D.M. I.T.C. Venur
Venur

Diploma In Computer Applications -

Sri Matha Education Trust Shivabagh
Kadri, Mangalore

Skills

  • Operating Dealer Management Systems (DMS) Software of Honda Motor Cycles & Scooters India Private Limited & Maruti Suzuki India Limited
  • Operating Honda Care Software Developed by Dealer
  • Operating Pymidol Software of India Yamaha Motor Pvt Ltd
  • Operating Auto Deal Software of Ford India Motor Pvt Ltd
  • Operating HIRISE Software of Honda Motor Cycles & Scooters India Private Limited
  • Team management
  • Customer service
  • Inventory management
  • Customer relationship management
  • Vehicle maintenance
  • Process improvement
  • Root cause analysis
  • Maintenance planning
  • Team collaboration and leadership
  • Documentation and reporting
  • Staff training and development
  • Workplace safety
  • Staff management
  • Technical troubleshooting
  • Technical support
  • Workflow management
  • Sales support
  • Preventive Maintenance
  • Staff motivation
  • Performance metrics analysis
  • Parts ordering
  • Service delivery optimization
  • Effective communication
  • Problem solving
  • Employee training
  • Conflict resolution

Education

S.S.L.C., Sacred Heart High School, Madantyar, Karnataka, Diesel Mechanic Course, S.D.M. I.T.C., Venur, Karnataka, Diploma In Computer Applications, Sri Matha Education Trust, Mangalore, Karnataka, A, 80.4%

Driving License

KA7020240005442, Two-Wheeler and Four-Wheeler, 05/18/24, 05/17/34, Licensing Authority, Bantwala (KA70)

Languages

  • English
  • Kannada
  • Hindi
  • Tulu

Training

  • Honda service training course, 05/31/05 to 06/04/05
  • Basic training Course, 02/09/06 to 02/11/06
  • Maruti Suzuki Basic & Advance training course
  • India Yamaha Motor Pvt Ltd Bronze training course
  • India Yamaha Motor Pvt Ltd CS (customer satisfaction) training course
  • India Yamaha Motor Pvt Ltd L1 (new model) training course
  • Ford India Pvt Ltd Professional Service Advisor Training course
  • Honda Service Training Floor Supervisor course
  • Honda CRM Training
  • Honda Service Manager Training

Disclaimer

I hereby declare that the details and information provided above are all true, correct and authentic to the best of my knowledge and belief.

Job Profile

  • Analyzing customer feedbacks and planning for counter measures to increase customer satisfaction level
  • Customer Complaint Handling
  • Providing Product feedback to the company through HTR for continuous improvement of repair work
  • Providing Product feedback to the company through MI (market information) In India Yamaha Motor Ltd
  • Study of job flow, Job Card Flow, and parts movement in workshop to reduce the time taken for repair work
  • Planning for increasing the workshop load
  • Co-ordination with Higher Management
  • Customer reception front office, preparing job card, allocation and follow-up of service job
  • Marketing of value-added service
  • Good skill in Road test and Quality Inspection
  • Accident vehicle Handling, Preparing Estimates
  • Providing Warranty Part to the company through warranty claims
  • Monitoring overall operation of workshop
  • Enhance workshop revenue & overall business profitability
  • Quality Service Delivery
  • Customer satisfaction improvement

Personal Information

  • Age: 43
  • Height: 5'8"
  • Weight: 65kgs
  • Passport Number: M2151852
  • Passport Date Of Issue: 09/23/14
  • Passport Expiry Date: 09/22/24
  • Father's Name: Sri.GopalaPoojary
  • Mother's Name: Smt.Srimathi
  • Date of Birth: 10/12/82
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Timeline

Service Manager

MATRIX AUTO CORPORATION
01.2018 - Current

Service Manager

TIRUMALA MOTOR’S
06.2015 - 11.2017

Service Advisor

Cauvery Motor Pvt Ltd
05.2013 - 05.2015

Service Manager

Sri Ganesh Motor Services India Pvt Ltd
12.2011 - 04.2013

Job Controller

Bharath Auto Car’s
02.2010 - 11.2011

Technician, Supervisor, Service Advisor, Body shop

Matrix Honda
11.2002 - 01.2010

S.S.L.C. -

Sacred Heart High School

Diesel Mechanic Course -

S.D.M. I.T.C. Venur

Diploma In Computer Applications -

Sri Matha Education Trust Shivabagh

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DEEPAK BANGERA