Deepak Bhandari
SME Operation
Gurugram
Summary
To make a career in this organization using my creative potential, skill & knowledge in order to achieve excellence in the field. While making my best contribution to the organization on that uses my skills.
Overview
12
12
years of professional experience
Work History
SME Operation
Concentrix
12.2019 - Current
- Gained experience in leading a pilot project.
- Utilized tools to manage customer data efficiently.
- Managed diverse MIS reporting tasks, including team dashboards.
- Resolved customer issues efficiently, maintaining TAT compliance.
- Handled incoming communications through general email account.
- Conducted training sessions for new team members.
- LEVEL: 10
Senior Operation Executive
Mohjay Infotech Pvt. Ltd.
12.2017 - 12.2018
- Ensured prompt completion of data entry assignments, leading to additional weekly projects.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Senior Operation Executive
Dab Hand Solutions Pvt. Ltd.
08.2015 - 11.2017
- Employed CRM-based solutions to drive social campaign success, regularly reaching donation objectives.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
Operation Executive
Ileads
02.2014 - 02.2015
- Facilitated lead conversion for B2B clients via India Mart.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
Education
Bachelor Of Commerce - Commerce
HEMVATI NANDA BAHUGUNA GARHWAL UNIVERSITY
Dehradun 01.2016
Senior Secondary School Examination - Commerce
National Institute of Open Schooling
Dehradun01.2013
Skills
Basic Computer Hardware and Software, Internet Applications, MS Office, HTML
1year diploma in Information Technology from RGCSM
Diploma in Hardware and Networking from NIIT
Problem Solving
Phone Quality Analysis
Driving top customer satisfaction etiquette
Disclaimer
I hereby declare that all the data and information provided above are true and correct to the best of my knowledge.
Timeline
SME Operation
Concentrix
12.2019 - Current
Senior Operation Executive
Mohjay Infotech Pvt. Ltd.
12.2017 - 12.2018
Senior Operation Executive
Dab Hand Solutions Pvt. Ltd.
08.2015 - 11.2017
Operation Executive
Ileads
02.2014 - 02.2015
Bachelor Of Commerce - Commerce
HEMVATI NANDA BAHUGUNA GARHWAL UNIVERSITY
Senior Secondary School Examination - Commerce
National Institute of Open Schooling