Deepak Bhatt
Senior Associate - Onsite Local IT Support
Mumbai
Summary
Meticulous Senior Associate knowledgeable about project management, team leadership and system management disciplines, including disaster recovery. Bringing 15 years' experience in Local IT Helpdesk Support. Competent Senior Associate, well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Personal and professional strengths include, being Conscientious and dependable in completing systems projects accurately and independently. Proven ability to meet and maintain time requirements. Quick Learner and ability to grasp new concepts easily. Equally effective working independently or part of a team.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
SENIOR ASSOCIATE
JPMORGAN SERVICES INDIA PVT. LTD
04.2015 - Current
- Currently working in Capacity of Technical Lead for On-site Local IT Support (Desktop Support) & Desktop Support Lead for India Branch
- Role includes Managing Team & Incidents / Break-Fix issues for user base across
- India
- Managing Team of ~20 resources (including India Branch team) in Mumbai
- Set targets for team per projected incoming volumes
- Ensure team achieves individual targets within SLA
- Implement structure to improve daily activity detail and provide Forecasting
- Trends for management
- Assist & guide techs towards resolution for chronic issues
- Help team build Knowledge Articles for future references
- Keep track of individual daily performances and KPI scores
- Showcase team productivity & performances to Management on regular calls
- Audit incidents closed by team for Quality checks
- Share feedbacks with techs
- Working knowledge of Trade floor support and Branch operations
- Connect with Regulators IT support teams for issues related to regulatory apps
- Vendor Management for India Branch, to resolve issues as quickly and efficiently as possible
- Provide Regulatory Audit reports to Auditors for RFI’s falling under scope for
- Desktop Support
- Also worked in capacity of being a LVDI & Workspace Migration SME for CIB
- Tech & ops
- Role demanded testing of applications with UAT testers identified by LOB
- Identify Tech training needs for ongoing infrastructure changes & development of tools
- Executive Management Support
- Collaboration with Product Support teams & owners for quick TAT on the issues that require their intervention 2
Education
DIPLOMA - HARDWARE & NETWORKING
Jetking
02.2004 - 01.2005
DIPLOMA - INFORMATION TECHNOLOGY
08.2000 - 07.2003
SCHOOL SECONDARY CERTIFICATE -
SXHS
06.1999 - 03.2000
Skills
Intermediate on working with ServiceNow & creating Dashboardsundefined
Accomplishments
LVDI & Workspace Migration SME for CIB Tech & ops. Role demanded testing of applications with UAT testers identified by the LOB, and work with the Level-3 & Product Owners for resolving issues.
Timeline
SENIOR ASSOCIATE
JPMORGAN SERVICES INDIA PVT. LTD
04.2015 - Current
DIPLOMA - HARDWARE & NETWORKING
Jetking
02.2004 - 01.2005
DIPLOMA - INFORMATION TECHNOLOGY
08.2000 - 07.2003
SCHOOL SECONDARY CERTIFICATE -
SXHS
06.1999 - 03.2000
Similar Profiles
Vaibhav AgrawalVaibhav Agrawal
Senior RPA Lead at JPMorgan Services India Pvt LimitedSenior RPA Lead at JPMorgan Services India Pvt Limited
Shraddha PawarShraddha Pawar
Assistant Vice President at JPMORGAN SERVICES INDIA PVT LTD.Assistant Vice President at JPMORGAN SERVICES INDIA PVT LTD.
Bhuvaneshwari RBhuvaneshwari R
Fraud Compliance Operations & Investigations at JPMorgan Services India Pvt Ltd.Fraud Compliance Operations & Investigations at JPMorgan Services India Pvt Ltd.