Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Profile
Software
Timeline
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Deepak Bodade

Deepak Bodade

Front Office Manager
Pune

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.

Overview

15
15
years of professional experience
2
2
Certifications
3
3
Languages

Work History

FRONT OFFICE MANAGER

HOTEL JASNAGRA AKOLA
8 2021 - 04.2024


  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.

ASSISTANT FRONT OFFICE MANAGER

COCOON HOTEL,PUNE
10.2020 - 08.2021
  • Managing complete end to end Front Office and Administrative Operations
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

BUSINESS PARTNER

FASHION STREET STORE,AKOLA
04.2018 - 06.2020
  • Selling clothes to Retailers on wholesale Rates
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.

FRONT OFFICE DUTY MANAGER

COCOON HOTEL,PUNE
03.2014 - 02.2018
  • Managed complete end to end Front Office and administrative Operations

FRONT OFFICE ASSISTANT MANAGER

GANDHARV RESIDENCY,PUNE
12.2010 - 03.2014
  • Ensuring Smooth operations and 100% Guest Satisfaction

FRONT OFFICE EXECUTIVE

JASNAGRA HOTEL,AKOLA
06.2006 - 11.2010
  • Day to day operations of the department

Education

MASTER PROGRAMME IN DIGITAL MARKETING - Digital Marketing

Digital Trainee, Pune

DEGREE IN HMCT - Front Office

Tuli College of HMCT, Nagpur

DIPLOMA IN IATA-UFTAA - Ticketing, Tourist Packages

Affiliated to Montreal, Canada

DIPLOMA IN IITC - Ticketing, Packages

IITC, Nagpur

H.S.C - Math

Shivaji College of Science, Akola

S.S.C - Math, English

New English High School, Akola

Skills

Revenue Management

Certification

Certificate in SEO marketing for Hotels

Personal Information

  • Passport Number: N5469117
  • Date of Birth: 02/16/1984
  • Nationality: Indian
  • Marital Status: Married

Profile

  • Hotel Jasnagra, Hotel Jasnagra is a well-known hotel in Akola with 37 Rooms, Restaurants, Party lawn and Banquet halls., www.hoteljasnagra.com, Managing complete end to end Operations of Front Office Department, Heading the Front Office Department along with Business Center. Active participation in developing & deploying Room strategies and growth in REVPAR., Responsible for making Front Office Budget, forecasting and daily sales report., Handling Inventory and Rates in Channel Manager, Online Travel Agents, GDS., Handling Corporate Contracts, negotiating, renewal of Contracts and updates contracts in PMS, Groups such as Corporate, Marriage, shooting etc. rates negotiation and arrangements., Resolves guest problems quickly, efficiently, and courteously, Manage performance issues that arise with the respective operating department, Implement and ensure adherence to the new process, procedures and standards.
  • Cocoon, Cocoon is a unit of Magarpatta Clubs and Resorts Pvt. Ltd, Cocoon is a business hotel with 118 Rooms, Restaurant and Conference hall., www.cocoonpune.com, Managing complete end to end Front Office and Administrative Operations, Trains, cross trains, and retrains all front office personnel., Participates in the selection of front office personnel., Schedules the front office staff.

Software

IDS Software

Prologic (Wishnet)

Stayezee

ResAvenue

Digital Marketing

Data Analysis

Timeline

ASSISTANT FRONT OFFICE MANAGER

COCOON HOTEL,PUNE
10.2020 - 08.2021

BUSINESS PARTNER

FASHION STREET STORE,AKOLA
04.2018 - 06.2020

FRONT OFFICE DUTY MANAGER

COCOON HOTEL,PUNE
03.2014 - 02.2018

FRONT OFFICE ASSISTANT MANAGER

GANDHARV RESIDENCY,PUNE
12.2010 - 03.2014

FRONT OFFICE EXECUTIVE

JASNAGRA HOTEL,AKOLA
06.2006 - 11.2010

FRONT OFFICE MANAGER

HOTEL JASNAGRA AKOLA
8 2021 - 04.2024

MASTER PROGRAMME IN DIGITAL MARKETING - Digital Marketing

Digital Trainee, Pune

DEGREE IN HMCT - Front Office

Tuli College of HMCT, Nagpur

DIPLOMA IN IATA-UFTAA - Ticketing, Tourist Packages

Affiliated to Montreal, Canada

DIPLOMA IN IITC - Ticketing, Packages

IITC, Nagpur

H.S.C - Math

Shivaji College of Science, Akola

S.S.C - Math, English

New English High School, Akola
Deepak BodadeFront Office Manager