Cooking , sports, travelling , Blogging
Deepak Casmir Quadros
Banking And IT Management , Sales And Marketing Professional
Bangalore
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
7
7
Languages
Work History
Real Estate Sales Manager
Rajavruksha Realtors Private Limited
Bangalore
05.2022 - 12.2024
- Led training sessions for new agents, enhancing their knowledge of the market and sales techniques.
- Provided expert advice to clients on current market conditions and property valuations, enabling informed decision-making during negotiations.
- Evaluated local competitors, adjusting marketing strategies as needed to maintain a competitive edge within the market.
- Increased property sales by developing and implementing effective marketing strategies.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Senior Service Operations Engineer
Accenture India
Bangalore
05.2021 - 04.2022
- Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
- Reactive Problem Management and Proactive Problem Management
- Accountable for the formal closure of all Problem records for their support area
- Identifies and defines critical success factors, and KPIs
- Tools SAP C4C, Dynatrace, Jira, SLACK, SPC, KanBan, Outlook, ServiceNOW and Teams MS
- Responsible for assigning incidents within a group or division
- Determines if an incident need to be escalated according to priority and severity of issue
- Ensure that Incidents assigned to their Support Groups are resolved and that service is restored
- Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected
- Identify potential problems and/or increasing trend of repetitive Incidents
- Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents
- Escalate all process issues to the Incident Manager
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
Retail and Wealth Management Exec (Banking Operations)
HSBC India
Bangalore
04.2019 - 09.2020
- Worked for Account service Operations, Retail and Wealth Management, Bancassurance
- Tools used: CRM, Teams Microsoft, Cisco and Vision Plus, Risk Management
- Worked as SPOC for new joiners, Trained new joiners
- Audit maintenance across employees
- Fraud investigation and security management
- Utilized advanced financial tools to analyze client portfolios, optimizing investment strategies for maximum returns.
- Presented data and report findings to advisory staff on assigned topics.
- Streamlined internal processes by implementing efficient data management systems and workflows.
- Participated in client meetings, effectively communicating investment strategies and recommendations.
- Supported senior wealth managers with preparing customized financial plans tailored to individual client needs.
- Assisted in portfolio management for optimal asset allocation and diversification.
- Monitored and updated financial plans to comply with client goals.
- Studied financial documents to identify potential areas needing improvement.
Senior Process Executive
Infosys BPM Bangalore
Bangalore
12.2017 - 02.2019
- Technical troubleshooting and Billing process
- Tool worked on Siebel CRM
- Network (Wi-Fi, Telephone services) Troubleshoot
- Maintained positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Conducted detailed data analyses for informed decision-making and proactive problemsolving.
- Trained junior team members in technical skills and industry best practices, fostering culture of learning and growth.
- Spearheaded organizational development efforts, incorporating macro-level business process enhancements.
- Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
BDM /Sales
EmiratesNBD
Dubai
07.2010 - 06.2017
- Company Overview: UAE
- Coordination with clients for local banking and client queries
- Data entry
- Banc assurance Investment verification call backs & make sure the client is satisfied and is completely aware about the product
- Coordination with other department regarding customer requests & resolution of Service requests
- TBS extra miler award during High Call volumes period in September 2012
- Award for valuable contribution during job fair in October 2011
- Inbound call center executive for span of one year (credit card and accounts)
- Co-ordination with Priority clients & fix meeting with R.M for purpose of business
- Staff details updating
- Welcome calls (priority)
- IBAN Related call back & E-statement call backs
- Worked for Third party (HSBC, Lloyds's)
- Worked for Credit card Sales and cross sales of Multi banking products and Personal loans
- Strengthened relationships with key clients through regular communication and meetings.
- Grew revenue in target markets by engaging in strategic partnerships and alliances.
Education
Graduation In Hotel Management -
Srinivas College of Hotel Management
Mangalore 03.2005 - 04.2009
Bachelor Of Commerce -
Milagres College of Commerce
Mangalore 03.2003 - 04.2005
Skills
Major Incident Management
Disclaimer
I hereby pledge solemnly that all the information furnished above is absolutely true to the best of my knowledge.
Personal Information
Date of Birth: 12/06/86
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
Affiliations
- Project Management Institute
- Association of Information Technology Professionals
- Diploma in Bank branch management
- Certified business analyst from Purdue university
- Team player
- Excellence in management during high call volume in bank
- Active team member during recruitment expo
Certification
Bachelors in Hospitality management
Interests
Timeline
Certified Business Analyst
12-2024
Real Estate Sales Manager
Rajavruksha Realtors Private Limited
05.2022 - 12.2024
Senior Service Operations Engineer
Accenture India
05.2021 - 04.2022
Retail and Wealth Management Exec (Banking Operations)
HSBC India
04.2019 - 09.2020
Senior Process Executive
Infosys BPM Bangalore
12.2017 - 02.2019
BDM /Sales
EmiratesNBD
07.2010 - 06.2017
Bachelors in Hospitality management
03-2009
Graduation In Hotel Management -
Srinivas College of Hotel Management
03.2005 - 04.2009
Bachelor Of Commerce -
Milagres College of Commerce
03.2003 - 04.2005
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