Travelling, Driving and Music
Deepak C
Sr.Client Service Executive
Bangalore,KA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Sr.Client Service Executive with over 10 years of experience in US Healthcare. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Sr.Client Service Executive
Ossisto Technologies Pvt Ltd
Bangalore, Karnataka
11.2021 - Current
- Having daily/weekly interaction with Direct Client/Client's Liaison to be updated on the status of the project.
- Interaction with Doctor's Front Desk Agents to line up the patients schedule based on the patient's requirements.
- Contacting patients directly when there is a need or if the patient needs to know anything.
- Eligibility check and coordinate with the Doctor's Front Desk and Call Centre.
- Maintaining EHR and EPR and make it accessible when required.
- Running Day to Day and Monthly reports to see if we have met the collection Caps.
- Directing and helping patients with their treatment plans and Appointment dates.
- Have a track of each project and make a report on of MTBF AND MTTR.
Senior Reimbursement Specialist – III
ThinkFounders Advisors Pvt Ltd
03.2015 - 11.2020
- Make sure Secondary claims are filed on time with Primary EOB
- Follow-up with insurance or check insurance webportal for the claim status.
- Forward the EOP/EOB to payment posting team and have the payments posted to the patients claims.
- Reduce the monthly AR backlogs
- Make sure the Denied Claims are addressed and refiled/sent for reprocessing.
- Appeal on the denied Claims if required with Medical Records and supporting documents.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Process Associate
Pradot Technology
Bangalore, Karnataka
07.2014 - 03.2015
- Make sure Secondary claims are filed on time with Primary EOB
- Follow-up with insurance or check insurance webportal for the claim status.
- Forward the EOP/EOB to payment posting team and have the payments posted to the patients claims.
- Reduce the monthly AR backlogs
Junior Process Associate
AGS Health
Chennai, Tamil Nadu
07.2013 - 07.2014
- Make sure Secondary claims are filed on time with Primary EOB
- Follow-up with insurance or check insurance webportal for the claim status.
- Forward the EOP/EOB to payment posting team and have the payments posted to the patients claims.
- Reduce the monthly AR backlogs
Executive
Omega Healthcare Management Services Pvt Ltd
Bangalore, Karnataka
06.2012 - 06.2013
- Co-ordinating with Credit and Refunds teams and have the refunds done on time.
- Analyse and make sure if the patient or the insurance company needs to be refunded.
- Have the data's uploaded to the cloud and prepare final Balance sheet report.
- Make sure we reduce auto recoup by insurance company.
Education
12th - Commerce And Accounts
Assisi Matric Hr. Sec School
Chennai 06.2007 - 04.2009
B.B.M - Human Resources Management
R.B.A.N.M’S First Grade College
Bangalore 05.2009 - 05.2012
Skills
Computer Skills: Basic’s in Computer
Accounts Receivable
Customer service specialist
Customer service experience
Call center customer service
Quality services
Team Work
Interests
Timeline
Sr.Client Service Executive
Ossisto Technologies Pvt Ltd
11.2021 - Current
Senior Reimbursement Specialist – III
ThinkFounders Advisors Pvt Ltd
03.2015 - 11.2020
Process Associate
Pradot Technology
07.2014 - 03.2015
Junior Process Associate
AGS Health
07.2013 - 07.2014
Executive
Omega Healthcare Management Services Pvt Ltd
06.2012 - 06.2013
B.B.M - Human Resources Management
R.B.A.N.M’S First Grade College
05.2009 - 05.2012
12th - Commerce And Accounts
Assisi Matric Hr. Sec School
06.2007 - 04.2009