Deepak Chandra Pandey
Dehradun
Summary
I am a dynamic Network Technician with expertise in fiber optic terminations and fusion splicing, honed at Airtel Broadband. Proven ability to enhance customer loyalty through effective communication and problem-solving. Recognized for teamwork and professionalism, contributing to successful project outcomes and maintaining high safety standards in network operations.
Overview
4
4
years of professional experience
Work History
Network Technician, Fiber Optics
Airtel Broadband
06.2022 - Current
- Assisted in installation and maintenance of fiber optic cabling systems.
- I also have experience in customer service and sometimes the company also gives us sales targets, so I have some knowledge of sales as well.
- Learned to troubleshoot network connectivity issues using diagnostic tools.
- Supported team in performing routine inspections on fiber optic networks.
- Gained experience with splicing techniques for fiber optic cables.
- From last 3 months I am working in Airtel's HMT project, this is an internal maintenance project of Airtel.
Fiber Optic Fault Technician
Reliance Jio Infocomm Limited
09.2021 - 06.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Trained new staff on company policies, procedures, and customer service best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BBA -
Indira Gandhi National Open University
New Delhi, India12-2026
ITI -
Govt. Industrial Training Institute Almora
Almora, Uttarakhand.india08-2021
12th Grade With Science Stream -
Gandhi Inter College Dehradun.
Dehradun, India07-2019
10th Grade -
Govt. Inter College Rawaikhal
Bageshwar, Uttarakhand,india07-2017
Skills
- Fiber optic terminations
- Fusion splicing
- Fiber splicing expertise
- Teamwork and collaboration
- Customer service
- sale exprerience
- Safety awareness
- Professionalism
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Network Technician, Fiber Optics
Airtel Broadband
06.2022 - Current
Fiber Optic Fault Technician
Reliance Jio Infocomm Limited
09.2021 - 06.2022
BBA -
Indira Gandhi National Open University
ITI -
Govt. Industrial Training Institute Almora
12th Grade With Science Stream -
Gandhi Inter College Dehradun.
10th Grade -
Govt. Inter College Rawaikhal