DEEPAK CHATURVEDI
Gurugram
Summary
Experienced networking professional with over 9+ years of expertise in networking, routing, switching, and data center operations.
Demonstrated success in Network Operating Center (NOC) management, possessing a deep understanding of Cisco technologies, CCNA, CCNP ENCORE & DC ACI.
Skilled in implementing and maintaining network infrastructure to enhance performance and ensure smooth operations. Dedicated to providing robust and scalable network solutions to achieve organizational goals, with a proactive approach to problem-solving and a strong emphasis on continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Executive Network
KPMG ASSURANCE AND CONSULTING SERVICES LLP
01.2023 - Current
- Monitoring PAN India network devices like router, switches including all links type like MPLS, ILL & P2P.
- Managing Day 2 operations & Troubleshooting wrt to cisco routers, switches, ISP links and also Cisco ACI such as Managing Leaf, Creating EPG, Managing Contracts, Creating Bridge Domains.
- Coordinating with different vendors & ISPs for new branch office deployment, compliance management, support management etc.
- Led planning and technical design activities for routine operations and special projects.
- Improved system reliability through proactive monitoring of network performance metrics and capacity planning initiatives.
- Enhanced network performance by designing and implementing advanced network solutions.
- Monitored network activities to quickly detect and resolve operational and security issues.
- Established effective communication channels between IT departments fostering collaboration on technology-related initiatives supporting business growth.
- Managed vendor relationships for hardware procurement, software upgrades, and technical support services to ensure optimal resource utilization.
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Senior Specialist Network
HCL Technology ltd.
07.2021 - 01.2023
- Configuration of Cisco switches
- Cisco WLC, access point configuration
- Support and implementation of client Network
- Network troubleshooting of the issues raised by the users through calls or incidents or by the monitoring team related to either LAN, WAN and provide effective resolution of the issue.
- Managing User Access Switch ports and VLAN, configuration of access ports and trunks.
- Working on Service Now/ Awhina ticket monitoring tool.
- Coordinating with Global Carriers like Spark, NZ Data, DataCom Global Crossing regarding the WAN link issues of the Client's Network.
Senior Network Engineer
ATT Communication Services
02.2020 - 07.2021
- Level 2 troubleshooting of the issues raised by the users or by the monitoring team related to either LAN, WAN or Securities and provide effective resolution of the issue.
- Comprehensive understanding of networking concepts pertaining to LAN/WAN, IT Communication and maintenance in multi-platform environments.
- Network troubleshooting of the issues raised by the users through calls or incidents or by the monitoring team related to either LAN, WAN and provide effective resolution of the issue.
- Do necessary configuration changes on the network devices when required to resolve the issue.
- Taking part in service restoration team (SRT) calls and chats in effective working and restoration of P1/ P2 issues.
- Procedural follow-ups on high priority incidents.
- On a production issue quickly involving all respective teams on a technical call bridge and identifying the issue and resolving it as soon as possible.
- Responsible for maintaining the network for multiple clients like UTC, Nobel Bio care, CSC (DXC), Bombardier Transportation etc. and responding to outages and working closely with other network operation centers and telecommunications providers to resolve issues on existing circuits.
- Managing User access Switch ports and VLAN, configuration of access ports and trunks.
- Troubleshooting faulty n/w devices and co-coordinating with vendors like NCR, CISCO in case of replacement.
- Configuring the replaced device in the n/w for smooth network operations.
- Assisting other teams such as server support, application support in their relative queries for port configuration settings.
- Analyzing network performance through various tools like SEVONE, VITALNET.
- Analyzing connectivity problems and interpret testing results with different Telecom Companies and determine if the client's equipment/circuits, vendor connection lines are the cause and initiate measures for prompt rectification.
- Coordinating with Global Carriers like AT&T, Verizon, British Telecom, Sprint, SingTel, Global Crossing regarding the WAN link issues of the Client's Network.
- Working on Tickets in Service Now, CRM (Remedy), client requests and incident/problem escalated by the Monitoring team with timely updating of restoration activities with respect to vendors and internal teams.
- Hands on knowledge and experience on multiple tools used such as Service Now, SevOne, BMC Remedies (Incident and change management), Putty, NETCM, Service Portal, NetQoS, Vital Net, AOTS, GPS and ticketing tools like BMC, USD etc.
- Provide the summary of the issues, changes for the week in the daily service review call meetings every day.
- Adhering to ITIL Framework module (Incident Management, Problem Management & Change Management)
Network Engineer
SISL Infotech
09.2018 - 01.2020
- Knowledge of OSI & TCP/IP model, IP Networking.
- Knowledge of Routing Protocol - OSPF, BGP, EIGRP, RIP.
- Configuration & troubleshooting Cisco Switches and Routers.
- Experience of troubleshooting with multiple OEM like CISCO, Riverbed, Whatup Gold.
- Closed first-time tickets quickly and met resolution volume requirements.
- Delivered tier-3 support for co-location, customer backup networks, and ISP services.
- Established positive working relationships with users to quickly resolve problems.
- Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Reduced downtime by promptly identifying, diagnosing, and resolving complex network problems.
- Delivered high-quality solutions under tight deadlines while maintaining a strong attention to detail.
Network Associate
HCL Comnet
10.2016 - 09.2018
- Monitoring- Configuration of network Switches (Cisco, Dlink Ect) To make coordination with Field teams and parent and child network team with support of local troubleshooting.
- Monitoring of network with SNMP Tools and Find out network issues and providing resolution Track all the incidents and ensure the response and maintain the same as per the SLA.
- Hardware Operating- Switches: Cisco 2960, 3400, 3750, 4507. Routers: Cisco 7200, Etc Client Site: - IIT (Indian Institute of Technology) Delhi Monitoring- Configuration of network Switches (Cisco, Dlink etc) To make coordination with Field teams and parent and child network team with support of local troubleshooting.
- Trouble shoot all the L1 & L2 network issue in IIT Delhi Campus.
- Monitoring of network with SNMP Tools and Find out network issues and providing resolution with assigning them to concern Teams for beyond knowledge.
- Track all the incidents and ensure the response and maintain the same as per the SLA Escalate the Calls beyond Knowledge and get them Resolved.
Education
B.Tech/B.E. - Electronics/Telecommunication
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
Bhopal, India01.2014
12th - English
National Open School
Varanasi01.2009
10th - English
CBSE
Varanasi01.2007
Skills
- Data Center Operations
- Cisco ACI
- LAN Troubleshooting
- WAN
- CCNP Certified
- VLAN
- Port Channel
- EPG
- VXLAN
- TCP/IP model
- OSPF
- BGP
- EIGRP
- RIP
- MPLS
- Cisco APIC
- Cisco SPINE
- Cisco Leaf
Certification
- CCNA, 12/2023
- Cisco Certified Specialist Enterprise Core (CCNP ENCORE), 03/2024
- DC ACI, 04/2027
Languages
English
Hindi
Hobbies and Interests
- Reading
- Running
- Listening to Music
Timeline
Senior Executive Network
KPMG ASSURANCE AND CONSULTING SERVICES LLP
01.2023 - Current
Senior Specialist Network
HCL Technology ltd.
07.2021 - 01.2023
Senior Network Engineer
ATT Communication Services
02.2020 - 07.2021
Network Engineer
SISL Infotech
09.2018 - 01.2020
Network Associate
HCL Comnet
10.2016 - 09.2018
B.Tech/B.E. - Electronics/Telecommunication
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
12th - English
National Open School
10th - English
CBSE
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